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10.0

really awful
Crashes / Fires:
19 / 0
Injuries / Deaths:
27 / 2
Average Mileage:
44,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 15 of 22)

« Read the previous 20 complaints

problem #150

Feb 032014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November 2012, there should have been a remedy available before February 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.

- Bellevue, NE, USA

problem #149

Feb 032014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should be a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.

- Saint Louis , MI, USA

problem #148

Jan 152014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the problem. The contact had not experienced a failure.

- Garden Prairie, IL, USA

problem #147

Feb 132013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated her recall NHTSA campaign number 12V527000 (air bags) had surpassed reasonable time for repair. Both dealer and manufacture had been notified. The dealer stated that the part was not available for repair. There are no failures at this time....updated 03-12-14

- Sterling Heights, MI, USA

problem #146

Jan 312014

Grand Cherokee

  • 135,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a NHTSA campaign id 12V527000 (air bag) recall notice in February 2013; however, the dealer stated that the part was not available. The air bag light illuminated prior to receiving the recall notice. The contact recently called the dealer who did not have parts to remedy the recall. The failure mileage was 135,000.

- Portsmith, VA, USA

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problem #145

May 092013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.

- Pleasant Hill, IL, USA

problem #144

Jan 012014

Grand Cherokee 4WD 6-cyl

  • miles

A D V E R T I S E M E N T S

2002 Jeep Grand Cherokee. Consumer writes in regards to parts unavailable to complete air bag system occupant restraint control module recall. The consumer stated the parts have been unavailable for over a year.

- Clinton, NJ, USA

problem #143

Jan 012014

Grand Cherokee 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to waiting two years for parts to become available to repair air bag system occupant restraint control module recall notice. The consumer stated the air bag light illuminated and stayed on.

- Glen Burnie, MD, USA

problem #142

Jan 102012

Grand Cherokee

  • 90,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should have been a remedy available before January of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had also experienced the air bag warning light being illuminated to indicate a failure. The approximate failure mileage was 90,000 and the current mileage was 130,000.

- Huntley, MT, USA

problem #141

Aug 152012

Grand Cherokee 4WD 6-cyl

  • 199,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign id number: 12V527000 (air bags), he was informed that the parts were not available. The contact felt that since the failure was reported in November 2012, there should have been a remedy available before January 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had experienced the air bag warning light failure as mentioned in the recall. The approximate failure mileage was 199,000 and the current mileage was 203,000....updated 03-12-14 the vehicle was repaired. Updated 03/20/14

- Redmond, OR, USA

problem #140

Jul 112013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experience a failure.

- Norwood, NC, USA

problem #139

Jul 102013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.

- Poway, CA, USA

problem #138

Jul 082013

Grand Cherokee 4WD 6-cyl

  • 142,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags). The contact attempted to have the vehicle repaired and he was informed the parts were not available. The manufacturer was made aware of the part unavailability. The contact stated that the air bag warning lamp was and remained illuminated. The approximate failure mileage was 142,000. Updated 05/28/14 MA the consumer stated the repair was performed according to the recall. The air big light illuminated after the recall repair. It was advised that the vehicle needed a new left front sensor. The sensor was replaced. The air bag light remained illuminated. The consumer does have the old part. Updated 05/29/2014

- Distant , PA, USA

problem #137

Nov 222012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was made aware of the problem. The contact had not experience a failure.

- Midlothian, VA, USA

problem #136

Jan 232013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure and informed the contact that the parts for NHTSA campaign number 12V527000 (air bags) were not available. The failure mileage and VIN was not available.

- Akron, OH, USA

problem #135

Dec 202013

Grand Cherokee 6-cyl

  • 96,000 miles
Air bag light on. Car was taken to Chrysler dealer, ponce by pass rd # 2 ponce for recall M35/NHTSA 12V-527 the car was at dealer 4 days. They call us to pick up car, parts were no available at this time. They explain parts will be order. They told us to return back on Dec 20, 2013, they had the parts on site. Car was taken to dealer but 9 hours later, they call to pick up car. They receive the wrong parts. They will re-order parts an will call for repair / replacement. At today's date they had not provide service and/or call for service. A call was placed today to [xxx] to rep. [xxx]. he told " Chrysler does not known how will be fix ". information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bayamon, PR, USA

problem #134

Jan 032013

Grand Cherokee

  • 127,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that its been over a year since he received the recall notice NHTSA campaign number: 12V527000 (air bags). He was very concerned about his safety, since he was operating the vehicle with a risk of the air bag deploying. The manufacturer was made aware of the defect. There are no failures at this time. The current mileage was 127,000.

- Coeburn, VA, USA

problem #133

Nov 012013

Grand Cherokee 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 12V527000 (air bags) had exceeded a reasonable time for repair. The manufacturer advised the part was not available for repair.

- Highlands Ranch , CO, USA

problem #132

Sep 012013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The dealer advised the contact that the part was not available and that they did not know when the part would become available. The contact had not experienced a failure.

- Florence, AL, USA

problem #131

Mar 012013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. Additionally, the contact stated that the air bag warning light was illuminated. The manufacturer was contacted and advised that the part was not available for repair. The contact had not experienced a failure.

- Trenton , NJ, USA

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