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10.0

really awful
Crashes / Fires:
19 / 0
Injuries / Deaths:
27 / 2
Average Mileage:
44,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 2 of 22)

« Read the previous 20 complaints

problem #410

Jun 172016

Grand Cherokee

  • 154,000 miles

A D V E R T I S E M E N T S

Air bag lights does not go off.

- South Plainfield, NJ, USA

problem #409

Jun 232016

Grand Cherokee

  • miles
Gresham, or Dodge, Jeep and Ram dealer quoted 3 weeks for an appointment on a voluntary safety recall notice (R06 / NHTSA 15V-046) for my vehicle. If my airbag could deploy inadvertently you'd think they'd want to bring it in right away but, guess not. I guess the company would like more lawsuits because I'm assuming everyone else is having this issue in my area. Hopefully they pull their heads out their asses and make recall notices a priority or bring in some more technicians to make time for the recalls.

- Gresham, OR, USA

problem #408

Jun 212016

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Valparaiso, IN, USA

problem #407

Jun 102015

Grand Cherokee

  • 132,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag light remained illuminated. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 132,000. Parts distribution disconnect.

- Brooklyn, NY, USA

problem #406

Mar 192016

Grand Cherokee

  • miles
Takata recall. The contact owns a 2002 Jeep Grand Cherokee. While attempting to accelerate from a stop, a large truck crashed into the front passenger side of the contact's vehicle at a high rate of speed. None of the air bags deployed. A police report was filed. The contact's head struck the steering wheel and the chest plate was impacted due to the force of the crash and no air bag deployment. The front passenger sustained whiplash and slammed into the dashboard. The three child passengers in the rear were thrown over to the driver side upon impact. The children sustained whiplash. All the passengers received medical attention. Months after the crash, the contact received recall notifications for NHTSA campaign numbers: 16V199000 (electrical system) and 15V046000 (air bags). The dealer was notified of the crash and the vehicle was towed to a dealer. The manufacturer was not notified. The failure mileage was not available. Parts distribution disconnect.

- Henderson, TN, USA

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problem #405

Apr 102015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that after the vehicle was started, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and the VIN was not included in NHTSA campaign number: 15V046000 (air bags). The failure mileage was unknown.

- New Bedford, MA, USA

problem #404

May 262016

Grand Cherokee

  • 140,000 miles

A D V E R T I S E M E N T S

I was sitting at a red light and upon the light turning green I turned to the right and was about to merge into the left lane when both airbags exploded for no reason. No one was in the passenger seat at the time of the incident nor was there any other cars close by that I could have hit. The bag burst with such force that I saw stars for a second. Damage left me with a bruised cheek, cut arm and bruised hand along with a sore chest pain. The smell and smoke from the air bag filled my vehicle even though I could still see it was foggy. It happened right near my home so I was able to park the car. The sound was like someone was shooting a gun at my car. The result is Chrysler does have a recall on these airbags, they have my vehicle but are unable to find the parts to make repairs. The force was so hard that it damaged my whole dashboard. Chrysler dealer now has my car and they are telling me they will need to do an investigation on "their recalled airbags" and do not know when or if they will be able to get my car fixed nor are they willing to provide me with transportation during this time. I am a property manager and could loose my job over their negligence.

- Cordova, TN, USA

problem #403

Feb 092015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V046000 (air bags); however, the parts for the recall were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.

- Renton, WA, USA

problem #402

Apr 132016

Grand Cherokee

  • 109,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While the vehicle was idling at a red light with the brake pedal depressed, the passenger side air bag deployed and then immediately the driver side air bag deployed. The failure occurred without warning or impact. A police report was not filed and there were no injuries. The contact drove the vehicle home and called the insurance company. The manufacturer was not notified of the failure. The contact also stated that a recall notification for the air bags was received, but the vehicle was never repaired. The NHTSA campaign number was unknown. The approximate failure mileage was 109,000.

- Tampa, FL, USA

problem #401

Feb 092015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 15V046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Mahanoy City, PA, USA

problem #400

Oct 202015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 06V119000 (engine and engine cooling) and 15V046000 (air bags). The parts had not been supplied by the dealer to receive the repairs for longer than six months. The manufacturer was unable to provide a reasonable time frame to schedule the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Kenmore, NY, USA

problem #399

Apr 012016

Grand Cherokee

  • 194,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While the vehicle was parked, the driver and passenger side air bags inadvertently deployed without warning or impact. The contact stated that the dashboard and windshield were fractured. The vehicle was not diagnosed nor repaired. The vehicle was included in NHTSA campaign number: 15V046000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 194,000.

- Crystal River, FL, USA

problem #398

May 012015

Grand Cherokee 4WD 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to parts not available to repair occupant restraint control module recall notice. Updated 04/25/16.

- Hockessin, DE, USA

problem #397

Mar 012015

Grand Cherokee 4WD 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to occupant restraint control module recall notice repair issues due to lack of parts. The consumer stated he has been trying to get the vehicle fixed since March 2015.

- Burbank, WA, USA

problem #396

Mar 012016

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to replacement parts not available to repair air bag recall notice. The consumer stated a few months ago, the air bag light illuminated, then a warning tone sounded every 5 to 010 minutes.

- Peace Valley, MO, USA

problem #395

Mar 052015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Foxborough, MA, USA

problem #394

Feb 062015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The vehicle was not diagnosed nor repaired. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/11/16

- Batesville, AR, USA

problem #393

Jun 122012

Grand Cherokee

  • 135,000 miles
My 2002 Jeep Grand Cherokee...was driving on the main rd...and unfortunate accident occurred and my Jeep hydroplaned and the car flipped and the air bag never deployed...the accident was about 3 years ago....and know I received info in the mail...regarding there was a recall on that Jeep airbag...that never deployed in the accident....I went to the emergency room at the hospital and stayed for almost 24 hours...the Jeep was totaled in the accident and know 3 years later I receive a recall...what to do know I was advised to contact you all....after I contacted the fca us llc safety recall notice. After speaking with tem they advise to send information to you. Please advise of what to follow up on.

- Rome, NY, USA

problem #392

Jan 062015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Colorado Prings, CO, USA

problem #391

Mar 042014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Redondo Beach, CA, USA

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