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10.0

really awful
Crashes / Fires:
27 / 2
Injuries / Deaths:
25 / 1
Average Mileage:
24,001 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2004 Jeep Grand Cherokee Owner Comments (Page 11 of 14)

« Read the previous 20 complaints

problem #79

Dec 122012

Grand Cherokee 8-cyl

  • miles

A D V E R T I S E M E N T S

According to Chrysler Jeep safety recall M35 / NHTSA 12V-527 (the updated version that includes the 2002-2004 Jeep Grand Cherokee vehicles instead of the original which only included 2002-2003 Jeep Liberty vehicles): "the airbag system occupant restraint control (orc) module on your vehicle (VIN: Xxxxxxxxxxxxxxxxx) may experience a front airbag and/or seat belt pretensioner inadvertent deployment. An inadvertent deployment while driving could distract the driver and cause a crash without warning." (distract" seriously? that's how a random airbag deployment is described??") "Chrysler will repair your vehicle free of charge (parts and labor)... simply contact your Chrysler, Jeep, or Dodge dealer right away to schedule a service appointment..." we tried to schedule this "right away" with our Dodge dealer. We were told the parts were on back order. In February 2013 we were told the same thing. In April we were told there is a one year waiting list for this defect to be repaired as Chrysler is unable to obtain the parts (the dealership words, not mine). This I find hard to believe. What is the NHTSA going to do about this? thank you.

- Reno, NV, USA

problem #78

Jun 102014

Grand Cherokee 6-cyl

  • 150,000 miles
This vehicle was involved in a major roll off a cliff, landing on front end rolling several times then rolled side over side. The vehicle was a total loss. The airbags on both sides failed to deploy during this accident. The driver had multiple bruises and cuts around head, neck and arms. Along with a concussion that is just beginning to clear up after 2 weeks.

- Walla Walla, WA, USA

problem #77

Mar 072007

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the air bag warning light illuminated. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.

- Brea, CA, USA

problem #76

Jan 012014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 12V527000 (air bags) had exceeded a reasonable amount of time for repair. The dealer stated the part was not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced any failure.

- Manitowoc, WI, USA

problem #75

Apr 012014

Grand Cherokee

  • 100 miles
I have been trying for 6 months to get my recall fixed for the occupant, restraint control module filter circuit repaired, galeana Chrysler in columbia SC will not schedule me for repairs.

- Columbia, SC, USA

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problem #74

Dec 192012

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee.the contact stated that he received notification of NHTSA campaign number: 12V527000 ( air bags ) in December 2012. The contact stated that he attempted to have the vehicle repaired on numerous occasions but parts were unavailable. The vehicle was not repaired. The contact stated that he had not experienced the failure. The manufacturer was notified.

- Carson City, NV, USA

problem #73

Jan 012013

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Grand Cherokee. The contact stated that notification of NHTSA campaign number 12V527000(air bags) was received in January of 2013 and the parts were still not available. The contact had notified the dealer and the manufacturer several times in reference to the problem but no solution was been offered.

- Cape Coral, FL, USA

problem #72

Jan 282014

Grand Cherokee 6-cyl

  • miles
Airbag & seatbelt warning lights will not go out. Have complained to Chrysler-Jeep, but they do not want to include problem solution under recall....

- Chicago, IL, USA

problem #71

Feb 202014

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact had the vehicle repaired by an authorized dealer under NHTSA campaign number: 12V527000 (air bags ). after the repairs, the windshield wipers would not turn off, and the headlights would randomly turn on and off recurringly. The vehicle was taken back for a diagnostic test where the independent mechanic diagnosed that the inner body module needed to be replaced. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was not available.

- Coshocton, OH, USA

problem #70

Jan 162013

Grand Cherokee 4WD 6-cyl

  • Manual transmission
  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bag) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part was to become available. The manufacturer was made aware of the problem. The contact had not experience a failure. Updated 3/28/14 updated 04/22/14

- North Windom, CT, USA

problem #69

Feb 262014

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

I am E-mailing injuring about the recall for Jeep airbag. The Jeep dealership in my city does not have the recall piece but has called and sent an E-mail about how important it is to get the recall done. Wondering what I should do?

- Eden Prairie, MN, USA

problem #68

Sep 042012

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer had not been made aware of the problem. The contact had not experienced a failure.

- Everett, WA, USA

problem #67

Jan 012013

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 12V527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall letter one year ago. The dealer and the manufacturer advised the contact that the part was not available for repair. Updated 2/27/14 updated 3/10/2014

- Hurdle , NC, USA

problem #66

Mar 062013

Grand Cherokee

  • 50,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The dealer stated that the air bag module would need to be replaced. There was a recall for the air bag failure under NHTSA campaign number: 12V527000 (air bags) but the part needed to complete the repair was not available. The contact was notified one year later that the recall repairs could be performed and the parts had become available. The vehicle was taken to the dealer for recall service however, the air bag warning light remained illuminated after the repairs. The dealer stated that they only installed a jumper harness that disabled the air bag entirely. The contact believed the recall service was unacceptable because instead of repairing the air bag, the air bag was completely disabled and would not deploy in the event of a crash, presenting a safety hazard. The vehicle was not further repaired. The approximate failure mileage was 50,000.

- Spring City, TN, USA

problem #65

Feb 072014

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should have been a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.

- Wilkes-Barre, PA, USA

problem #64

Feb 032014

Grand Cherokee 4WD 6-cyl

  • miles
2004 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated there has been no follow-up instructions from Chrysler concerning the recall and no repairs have been made.

- Ridgefield, WA, USA

problem #63

Feb 032014

Grand Cherokee

  • miles
2004 Jeep Grand Cherokee. Consumer writes in regards to air bag system control module recall notice. The consumer stated he received the recall notice, over a year ago. To date, the parts are still not available.

- Atlanta, GA, USA

problem #62

Feb 042014

Grand Cherokee 8-cyl

  • miles
Received safety recall M35/NHTSA 12V-527 on 2/4/2014 indicating the airbag system (occupant restraint control module) may experience a front airbag and/or seatbelt pretensioner inadvertent deployment. An inadvertent deployment while driving could distract driver and cause a crash without warning. On 2/5/2014, I contacted dealer (pearson Jeep/Chrysler 8250 broad St. Richmond, va). Dealer's response was "there are no parts available for that repair". why is this an issue when a crash could happen anytime the vehicle is in use without the immediate repair? I find that unsatisfactory and a discredit to the Jeep/Chrysler company which I have patronized for nearly 20 years. I anxiously await to hear your response............a very concerned customer!!!

- Richmond, VA, USA

problem #61

Dec 202012

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received recall notification for NHTSA campaign number: 12V527000 (air bags) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to be available. The manufacturer was made aware of the problem. There are no failures at this time.

- Waverly, NE, USA

problem #60

Nov 082012

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bag) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Plano, TX, USA

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