CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
I bought my vehicle in on multiple occasions to get the issue repaired. The dealership advised me that that noise was in the body and that I needed to make an appointment with the body shop to have it looked at after waiting a whole day. This would require more time in which I do not have, as well as money. I brought it to another dealership and it was the same result.
I contacted Chrysler on multiple occasions only to be greeted by rude customer service representatives. One manager in which my issue was escalated to on 27 AUG 2015 named Renee, compared my situation to hers. When I asked what kind of vehicle she owned, she had the audacity to tell me that it was not relevant, which was clearly not professional. I am very sick of calling to only be spoken to as though I am bothering them.
A D V E R T I S E M E N T S
I bought my vehicle in on multiple occasions to get the issue repaired. The dealership advised me that that noise was in the body and that I needed to make an appointment with the body shop to have it looked at after waiting a whole day. This would require more time in which I do not have, as well as money. I brought it to another dealership and it was the same result.
I contacted Chrysler on multiple occasions only to be greeted by rude customer service representatives. One manager in which my issue was escalated to on 27 AUG 2015 named Renee, compared my situation to hers. When I asked what kind of vehicle she owned, she had the audacity to tell me that it was not relevant, which was clearly not professional. I am very sick of calling to only be spoken to as though I am bothering them.
- Shonda M., Opelousas, LA, US