I am reporting a complain about Nissan negligence. Nissan did not informed me about outstanding recall (ABS hcu) for this vehicle which was issued late 2018. I only knew because I brought my vehicle to my trusted mechanic for braking issues on 08.20.2019 who informed me that there is an outstanding recall for this vehicle.

- Maspeth, NY, USA

ABS recall. My car has deep brake & take longer to stop so brought to my mechanic & informed me that it has an outstanding ABS recall so I brought it to keoppel Nissan service in queens NY. After two days of waiting they did nothing so decided to pick it up & to bring it to other Nissan dealer service. Before picking my vehicle up they informed me that deep brake & longer braking time has nothing to do with the ABS, vehicles ABS has no issue & does not need to be replaced. They informed me that that it is the brake pads & the calipers which was receiving checked by my trusted mechanic. But keoppel Nissan service did not provide me any written proofs that ABS or the recall has nothing to do with my vehicles braking issue. Now I am back to square one, will bring the vehicle to other Nissan service.

- Maspeth, NY, USA

The contact owns a 2009 Nissan Murano. When the vehicle accelerated, there was a loss of power and a delay at times before finally gaining speed. In other instances, the vehicle had a drastic reduction in speed. The alternator assembly was replaced more than twice, but the failure continued. The vehicle was excluded from NHTSA campaign number: 05V319000 (electrical system); however, the vehicle exhibited the same failure as the recall campaign. Moses Nissan (300 maccorkle ave, St albans, wv 25177, (304) 727-2921) was notified of the failure. In addition, the vehicle was included in NHTSA campaign number: 18V916000 (service brakes, hydraulic), but a repair appointment had not been scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.

- Nitro, WV, USA

The contact owns a 2009 Nissan Murano. The contact stated that the brake pedal traveled to the floorboard when it was depressed. The vehicle was unable to be safely driven due to the failure. Grubbs Nissan (310 airport fwy, bedford, tx 76022, (817) 786-4800) was made aware of the failure and stated that the vehicle was excluded from NHTSA campaign number: 18V916000 (service brakes, hydraulic); however, the vehicle exhibited the same failure as the recall campaign. The dealer indicated that a diagnosis was required. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.

- Euless, TX, USA

Nissan is not complying with recall. October 23, 2018 there was a recall on my 2009 Nissan Murano for the ABS actuator, brake fluid and lines. I was told they would test the actuator and change the brake fluid and lines. At this time my car passed the actuator test so the Nissan service facility informed me that they would not be fixing the actuator. However, on May 21, 2019 I took my car in for service because my ABS and slip lights came on in my car. The Nissan service facility informed me that my actuator now needs repair, but Nissan will not cover the expense saying that they "already completed the recall". is this how a recall works? I am having a problem with this same part 6 months later. If I would have waited and had my car tested today I would have received a new actuator. Please help I am not well versed in cars but am concerned that my car is an accident waiting to happen. This part was recalled for a reason and I am looking for Nissan to honor their recall and fix the actuator so my car is safe. Living in the midwest with our crazy weather; good reliable brakes are very important. I have had issues (which I previiously reported) with my brakes not working properly.

- New Lenox, IL, USA

Brakes feel very soft and spongy after previous recall to swap dot3 brake fluid with dot 4 brake fluid

- Duluth, MN, USA

Due to the faulty brakes on this vehcile I was involved in an accident on 02-27-18 during motion car ahead of me had no brake lights and made a sudden stop and when I went to stop my brakes went all the way to the floor and couldnt stop in time to avoid accident

- Lumberton, NC, USA

The contact owns a 2009 Nissan Murano. While driving approximately 40 mph, the brake pedal traveled to the floorboard when the brake pedal was depressed. The vehicle still came to a stop. The contact stated that the failure occurred on a daily basis for six months. The contact took the vehicle to pearson Nissan (2060 sw college road, ocala, fl 34471) twice to be repaired per NHTSA campaign number: 18V916000 (service brakes, hydraulic); however, the failure persisted. The manufacturer was notified and filed case number: 35155429. The approximate failure mileage was 130,000.

- Ocala, FL, USA

The contact owned a 2009 Nissan Murano. When decelerating at 40 mph, the brakes failed. As a result, the contact rear ended another vehicle. The battery and ABS warning indicators illuminated. Future Nissan of folsom (12610 auto mall cir, folsom, ca 95630, (877) 635-4447) flushed the brake fluid, but the failure recurred and the vehicle was involved in a side impact collision. The vehicle was totaled and towed to a collision center. The vehicle was not repaired. Police reports were not filed and there were no injures. The manufacturer was made aware of the failure. The cause of the failures was not determined. The failure mileage was 141,000.

- Folsom, CA, USA

We were driving along 2 different times and the brakes were not working right. We had to push the pedal all the way to the floor and was still barely stopping. It was like a very slow breaking process and came close to hitting the ones in front at a stop light. Both times we noticed it was when we were coming to a stop sign or light. Eventually the brakes start to work again. But we did notice that when the car was stopped and turned off after these events, the pedal was very loose while off.

- Little Elm, TX, USA

Sent Nissan a certified letter dated 2-20-19 concerning NHTSA recall 18V-916 with all appropriate documentation. The letter and documentation were certified mail and I received receipt back from Nissan. They had 30 days to respond and they did not. Sent E mail to Nissan in franklin tn.on 3-18-2019. A email was sent out to me on 3-19-19 requesting I send documentation. They are making this as hard as possible to receive.. how about some help from NHTSA

- Indianola, IA, USA

The contact owns a 2009 Nissan Murano. While driving various speeds over bumps in the road, the brake pedal traveled to the floorboard, when it was depressed, and did not immediately stop the vehicle. Also, the ABS indicator would illuminate occasionally. The dealer was not called. The vehicle was taken to an independent mechanic who stated that there was no remedy for the failure. The failure recurred. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 74,000. Consumer stated the ABS indicator was on for couple of days.

- Mt. Union, PA, USA

Brakes failed due to ABS actuator failure while in motion on a highway. Vehicle was recalled for brake fluid change and ABS actuator test. ABS actuator failed 4 months after fluid change. Nissan refused to make repairs. Total cost of repair was $2400. This created an unsafe condition which Nissan refuses to acknowledge.

- Hudson, OH, USA

This is my second complaint. In January my brakes went soft when the ABS kicked in during an emergency braking situation. I reported that issue then. At that time Nissan was in denial mode about this situation. Working with Nissan and a local dealer, I was told that they "reprogrammed" my ABS. I was charged $75 and sent on my way. Earlier this week, it happened again. I was driving and hit a patch of ice. The car in front of me spun off, then back on the road causing me to have to brake hard, and because of the ice, the ABS kicked in. My brakes were then soft (required going all the way to the floor to stop) until I reached a place to stop and could pump them back up. This time there is a voluntary service campaign for the issue so I took it back in to a different dealership. Nissan drained the brake system and replaced the dot 3 fluid with dot 4, but the mechanic said the real fix is probably replacing the actuator. However, they won't cover that service (confirmed by calling Nissan customer service, though, apparently if you had it replaced prior to the campaign, they will consider reimbursing you.) and it costs nearly $3000. So, in effect, the service campaign is really just a marketing campaign to drive people into dealerships in order to charge them thousands of dollars to fix a known safety issue with this year and model of vehicle.

- Overland Park, KS, USA

Two major problems I've had with my Murano are the brakes loosing pressure causing me not to be able to brake in time, caused an accident on a roundabout. The second is the steering wheel lock column going out, causing my not to be able to start the vehicle

- Andrews Air Force Base, MD, USA

When vehicle is in motion and we brake, pedal goes almost to floor. Nissan dealership diagnosed ABS actuator is defective. There is a recall on certain 09 Muranos, but dealer tells us ours is not in recall and will cost us 2600.

- Ridge Spring, SC, USA

The contact owns a 2009 Nissan Murano. While the contact's spouse was driving, the brake pedal was depressed and traveled to the floorboard. The vehicle failed to stop and traveled into an intersection. There were no warning indicators illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and provided no assistance. The failure mileage was 65,000.

- Bothell, WA, USA

The ABS system on my 2009 Nissan Murano does not work, it led to an accident. I have read up on this and this seems to be a recurring problem with Nissan Murano 2009-2015 models. It is unacceptable that a car company can get away with this and then take the stance that they are not responsible.

- Silver Spring, MD, USA

When approaching a red light on a local road, my vehicle slowed down but did not come to a complete stop. The brake pedal provided no resistance and therefore was applied to the floor of the vehicle. As a result, my car passed through the intersection at approximately 10mph. Upon immediate inspection by a technician, the brake fluid was flushed and replaced with dot 4 fluid. Three months later, the same issue occurred while on the highway. The brake pedal lacked resistance, was applied to the floor of the car, and the car did not come to a complete stop until it was turned off while on the highway at a speed of 10mph. Under a Nissan brake fluid service campaign, the brake fluid was once again flushed, replaced with dot 4 fluid, and ABS was inspected. Dealer was unable to identify the issue since the inspection passed and states the ABS was most likely activated in both incidents without cause. No further effort is being provided. Upon filing a case with Nissan Consumer Affairs, Nissan is unable to replace the actuator per the service campaign since tests passed and dealer is unable to replicate scenario. Nissan and the dealer are both unable to identify the issue and unwilling to provide assurance that the brakes are safe to operate. They concluded testing procedures were followed and have no additional steps to be taken. This is unacceptable in terms of not identifying why the ABS was activated without cause and subsequently putting consumer lives at risk. After 2 dangerous incidents and poor customer service, I lack confidence in the Nissan brand, will not purchase again and would advise others of the same.

- Plymouth Meeting, PA, USA

While driving the car the brake peddle became soft. The break peddle has to be pushed to the floor. The problem persists. I had a mechanic install new pads and rotors on both axles. As well, he tried to bleed the brakes. The problem persists.

- Monticello, MN, USA