This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Corolla. The contact received notification of NHTSA campaign numbers: 14V312000 (air bags) and 13V029000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Toyota Corolla. The contact received a notification for NHTSA campaign number: 14V312000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I believed my airbag was fixed. I took my Toyota Corolla in to the dealership in November. They advised me they could fix my airbag. They called me to pick it up and stated it was fixed. However I got a new safety recall in the mail saying my Corolla has a airbag recall. I called the Toyota company as stated on the form and the customer service lady stated that there is another recall and the first fix was not a fix. I do not understand. Have I been driving around in my car with the passenger seat airbag not fixed when I was told it was fixed. This is not safe. That means for 3 months I have been driving around with an unsafe airbag that could kill me or my passenger. Toyota is saying that they have no parts and no fix at this time. But legally they are to notify me. This is very stressful and just plain wrong. It's not safe and they are putting my life and family in jeopardy. I do not believe they are taking this seriously or working fast enough with a solution. She kept telling me that they are most concerned with the gulf states. Well I live a hour and a half from the gulf. Secondly the test results show they are not sure if humidity plays a part in the airbag issue. I believe Toyota should be offering a safe solution to the problem or offering us rental cars.
I have been receiving recall letters since 2011 or so. I call Toyota to have this issue taken care of every 6 months and they tell me that the parts needed to fix my recall have not been manufactured yet. The last time I called Toyota in mamaroneck, NY, they actually gave me an appointment but when I got there they could not help me. A total waste of time. What are they waiting for?? I don't feel safe driving a car which air bags are not properly installed.
The contact owns a 2004 Toyota Corolla. The contact received notification of NHTSA campaign number: 14V312000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
- Aguatica, PR, USA
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The contact owns a 2004 Toyota Corolla. The contact received a recall notification for NHTSA campaign number: 14V312000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Toyota Corolla. The contact received a recall notice for NHTSA campaign number: 14V312000 (air bags). The contact stated that the manufacturer denied the recall remedy to be performed by the dealer due to the VIN. The contact did not disclose if a failure was experienced related to the recall. The manufacturer was notified of the issue. Updated 03/04/15 updated 9/15/2017
I contacted Toyota motor corporation concerning a recall on the air bag of the vehicle noted above. In speaking to first michelle and then janee, I complained that this vehicle is used by my son. Since there are often other people also inside of the vehicle I have a concern that the air bag, when deployed, will cause injury to the passengers, mostly children. I asked Toyota that simply not having passengers in the vehicle as a temporary measure until the resolution is available, with no time table of expected completion, is unacceptable. I requested to file a complaint in which janee informed me that she would take the complaint. After the complaint was filed I asked what the next step was; she stated that there were no other steps. She explained that Toyota simply keeps the complaint without further follow-up or cataloging. When I asked about a rental vehicle such as what GM provided for their recalls, she stated that Toyota will not be doing that and again recommended that the guidelines of not carrying passengers be followed. I find the resolution by Toyota to this problem as unreasonable and unacceptable; particularly in that I am force to accept all of the financial liability should someone become injured during the operation of this vehicle. Toyota should be held responsible in providing a rental vehicle, at no charge to me, until the parts are available and installed.
The contact owns a 2004 Toyota Corolla. The contact stated that the dealer provided a report that indicated the vehicle was included in NHTSA campaign number: 14V350000 (air bags) and stated that the part was not available. The dealer indicated that they would disable the air bags and contact the vehicle owner once the part became available. The dealer and the manufacturer were not able to provide an estimated timeframe for when the recall repair would be performed. The contact had not experienced a failure. Updated 02/24/15 updated 9/12/2017
I received a safety recall letter as well as couple messages about the airbag safety recall for my vehicle, I made an appointment last December 24, 2014 in the Toyota dealership for that specific recall nearby where I live which is the doxon Toyota in auburn, Washington, when we came in for the appointment the service specialist [xxx], did not even inspect our car but automatically told us that the available parts is on back order and they don't know when it is coming gave us 3 options to leave our car and they will give us a loaner with so many restrictions on the loaner vehicle that they will loan us, disable the airbag on the vehicle and they are not responsible is something happens to the vehicle while we were driving it and just drive our car and they will call us once the parts comes in. Anyway we decided to keep our car followed up with them today 1/2/2015 spoke to [xxx] and she states that the parts might not be available for the next 6 months. It is very frustrating because they have that don't care attitude just because its not their vehicle that is affected or it is just the way Toyota motors deals with their customers. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The last 3 times that I tried to make an appointment for my recalls the service writer at kings Toyota in cincinnati, oh would not let me make an appointment because they are too busy.
I received a safety recall letter from Toyota motor sales, torrance, ca on 28nov14. The letter strongly recommended that I immediately take my 2004 Toyota Corolla to any authorized dealer where the front passenger inflator assembly would be replaced at no charge to me. I contacted the service department at valley hi Toyota, victorville, ca, who I have used for all service on both my Toyota since moving to ca in Dec 2013. I was informed that the recall on my vehicle was temporarily suspended as Toyota hasn't decided how it will address the issue and to call back in a few weeks. Unsatisfied with this response, I called the Toyota customer experience center where I was informed that because I live in ca, an area lacking consistently high absolute humidity, my vehicle is not authorized for a recall. This is absolutely unsatisfactory. As a military officer, since 2004 I have lived in Texas twice, Arizona, North Carolina, Georgia twice, Kentucky, and California. I would count living in houston, tx, fort bragg, nc, fort benning, ga, and fort knox, ky as high absolute humidity areas. I don't understand what Toyota has decided the threshold is for determining that my vehicle has been exposed to consistently high absolute humidity. I will take legal action if the front passenger airbag in my vehicle deploys abnormally in a crash, injuring the occupant. I will also never purchase another Toyota as safety is not their top priority.
The contact owns a 2004 Toyota Corolla. The contact received a notification for NHTSA campaign number: 14V350000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 12/17/14 updated 01/07/15.
The contact owns a 2004 Toyota Corolla. The contact received a notification for recall NHTSA campaign number: 14V312000 (air bag). However, the part needed to remedy the vehicle was unavailable. The contact believed that the manufacturer had exceeded the reasonable amount of time for the recall repairs. The manufacturer was made aware of the delay. The contact had not experienced a failure. The VIN was not available.
Pursuant to Toyota's website, a recall exists for my VIN which states, "in the event of a crash necessitating deployment of the front passenger's frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the passenger seat occupant or other occupants." A related article on NHTSA's website indicates that owners of cars with such a recall are "urged to take immediate action." The recall date was nearly five months ago (June 10, 2014). I called the local dealer (Toyota of manhattan) to ensure that if I brought the car in, a replacement part was in stock, and they told me the car would be repaired if I brought it in. I brought the car in the following day (10/28/14) and was advised hours later that there is no remedy yet for this recall. This was confirmed by a call to Toyota, who told me, contrary to the information linked to my VIN on their website, that this doesn't affect my vehicle. Toyota (and all other companies using the defective air bags at issue) should have a remedy available for all owners of affected vehicles, and should provide consistent information between their website, dealer service shops, and phone centers. The dealership wasted hours of my time by telling me I could bring the car in, and Toyota doesn't have a fix for a major safety issue affecting hundreds of thousands of cars.
The contact owns a 2004 Toyota Corolla. The contact received a recall notification for NHTSA campaign number: 14V312000 (air bags). The vehicle was taken to the dealer. The contact was informed that the recall repairs were only being done in selected states at the time. The contact was advised to continue checking for when his state would begin repairs and not to have anyone sit in the passenger seat. The failure mileage was 60,000...updated 12/04/14
Our airbag light came on, and we had the car checked by airbag service of Utah. They found that the spiral cable was defective, so a new part was ordered and replaced. Toyota recalled vehicles with the same spiral cable issue, but only beginning with model year 2005. Ours is a 2004 model, and we feel that the expenses we put into replacing this part should be reimbursed as part of the recall issues.
The contact owns a 2004 Toyota Corolla. The contact stated the air bag warning indicator illuminated on the instrumental panel. The vehicle was taken the dealer. The technician diagnosed that the driver air bag needed to be repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 115,000.
I received a second safety recall notice for my Corolla, I scheduled the appointment with autonation Toyota in leesburg for Monday, June 23. When I made the appointment a week earlier, the mechanic even put me on hold to check his inventory to see the par is available. When I showed up, they told me that Toyota has put a hold on this recall. Is that correct" I asked them why didn't they call me and let me know" they didn't seem to know.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA