NHTSA — Unknown Or Other Problems

2020 Acura RDX (Page 1 of 2)

9.6

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
783 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Acura RDX miscellaneous problems

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2020 Acura RDX Owner Comments (Page 1 of 2)

problem #21

Mar 082023

RDX

  • miles

A D V E R T I S E M E N T S

-€œI went to my garage to get my car and off to work supposedly, I put my bag inside the car back set and close it after that I heard a crinkling and shattering noise. When I checked around I saw the rear windshield of my car is totally shattered before I get in the vehicle and before starting. It sounded as if something was in the rear of the vehicle. The entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. -€œ I cleaned my car last night and no indentation or any crack or line on the window but the shattered line is ALL OVER THE REAR WINDOW literally. And per my research, says that tons of ACURA RDX 2019 and UP models have this kind of sudden shuttering of the rear window without any hit. This is very dangerous.. Good thing my situation is not like the others that their rear window suddenly broke while on the highway. Hopefully, a JUST will be served. And it's not right for us owners to pay for this situation (rear glass + service fee), and I lost my job today because of this situation. THIS IS VERY UNSAFE for anyone who owns this kind of car. VERY UNACCEPTABLE since ACURA already know about this issue before and still they are selling this kind of defective car.

- Clifton, NJ, USA

problem #20

Feb 062023

RDX

  • miles
Rear window shattered on its own just sitting in the driveway

- Smithtown, NY, USA

problem #19

Jan 272023

RDX

  • miles
I went out, got in the vehicle and before starting, I heard a crinkling/rustling noise. It sounded as if something was in the rear of the vehicle. I got out of the vehicle and walked to the back and the entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. This is a huge safety risk. I have contacted Acura. There is no current recall, but there is a current safety bulleting regarding this issue. Apparently it has happened to thousands of people who own an RDX model years 2019-2022. I cannot believe that this is not an active recall, given the number of reports and the safety concern.

- Kernersville, NC, USA

problem #18

Jan 122023

RDX

  • miles

A D V E R T I S E M E N T S

The back windshield just shattered when I closed the drivers door. I looked online and it seems like a known issue and Acura is not taking any responsibility for it.

- Daly City , CA, USA

problem #17

Jan 092023

RDX

  • miles
At the end of the work day, I approached my car that had been remotely started through the app approximately 5 minutes prior. I put my work bag in the back driver side, closed the door, then heard small items hitting the ground. I went to the back of the car and found the back window on the lift gate shattered. The door wasn-€™t slammed. The lift gate has only ever been operated with the power feature.

- Auburn, AL, USA

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problem #16

Jan 072023

RDX

  • miles
While accelerating on the highway the vehicle lost power. Pressing the gas did nothing. Engine light blinked

- Bremerton, WA, USA

problem #15

Aug 162022

RDX

  • miles

A D V E R T I S E M E N T S

On two occasions now my vehicle was parked at the train station and I have returned to the back window being cracked. The first time (11/21) when I shut the rear passenger door I heard the glass crack. There was a small hole near the bottom center which quickly expanded as doors were closed. The second time (8/22) I walked up to my vehicle and there was a large hole in the rear window which looked exactly the same. Both times glass was also broken around the edges. We are confident it is not vandalism due to the fact that the vehicle was parked in an open well-monitored area, nothing was taken and no other cars were damaged. Something must be defective.

- Bolingbrook, IL, USA

problem #14

Nov 102021

RDX

  • miles
Hi, I have a 2020 Acura RDX, and it haves a popping and cracking sound on the speaker even wend the radio is of. And it have being check buy the dealer Bella International in Puerto Rico, and they say they cant fix it, to keep using it like that and that-€™s not an answer to my problem, know they are not answering the phone, the unit is still on warranty, please what can I do? Thanks

- Ponce, PR, USA

problem #13

Mar 042022

RDX

  • miles
The vehicle is a 2020 Acura RDX Advance, with 12,600 miles and was purchased new 17 months previously. On March 4, 2022 the MOONROOF EXPLODED. While driving I heard a "pop" from above my head. Fortunately the inner roof cover was closed such that the shattered glass did not enter the cabin - had the inner roof been open driver and passengers would have been endangered due to the broken glass. Vehicle was taken immediately to the Acura dealer for inspection. They took pictures (not available to me) and submitted to Acura corporate. After waiting for over a week the dealer finally contacted me stating the moonroof would not be covered under warranty. I submitted claim to my insurance and the roof has been repaired. The moonroof explosion happened suddenly and unexpectedly, no object hit the roof.

- Mckinney, TX, USA

problem #12

Feb 142022

RDX

  • miles
On Feb 14, the back window exploded and shattered on its own, additional the fron windshield was cracked from one side to the next. I came out of my office to find a hole in the back window, shattered glass every where. No one was in or around the vehicle, no vandalism or impact occured to the car. Now the remaining pieces of shattered glass are in the door which could not be removed. This is the 1st car I have ever had to have this type of issue. I have been a loyal Honda car owner for over 15 years. I lease this car in Sept 2021, I'm not sure why the window would be exploding on its own.

- Yonkers, NY, USA

problem #11

Jan 272022

RDX

  • miles

A D V E R T I S E M E N T S

Rear windshield spontaneously shattered while car was idle. Seems to be a common issue especially in the cold. Outside temp was about 20F when it happened.

- Garnet Valley , PA, USA

problem #10

Feb 012022

RDX

  • miles
On the date of the incident, I remotely started my car from the office before leaving for the day. I got into my vehicle shut the door, started the vehicle (push start), and heard a loud sound that sounded like a gunshot and something shattering. I looked around my surroundings and noticed my rearview window was shattered. The rear window had a large hole slightly just above the rear wiper. I immediately went back into the office to tell one of my co-workers what occurred. My co-worker assisted me with cleaning up the glass and securing the window to get home safely. After arriving home, I called to report the incident to my insurance company and was advised to follow-up the next morning. Later that night I discovered this has been occurring with multiple Acura RDX vehicles in the US and Canada. The next morning I immediately called Rosenthal Acura to report the incident to my service advisor. I asked him if Acura was aware of this occurring with other vehicles. I was told he was aware this occurred with another vehicle but, I was told the corporate office has not made the dealership aware of this occurring with any other vehicles. As a result, it was suggested that I report the incident to my insurance provider. This appears to be an issue with multiple 2019-2021 Acura RDX drivers in the US and Canada. The Canadians appear to be acknowledging the issue and fixing the vehicles. The US needs to protect the consumers and immediately recall and inspect these vehicles. Some drivers are reporting this incident occurring on multiple occasions. I am grateful this did not happen while I was driving home. The idea of glass shattering while driving could be dangerous for the driver, passengers, and others on the highway. This is a safety problem that needs to be immediately addressed.

- Frederick, MD, USA

problem #9

Jan 132022

RDX

  • miles
Back windshields have been spontaneously shattering. Sitting in my car parked for 20 minutes waiting for my son and the back window shattered-€¦all the edges with a strange crack and the glass appeared shattered-€¦ran my hand across it and cut my finger. People that came over to the car had me lift the hatch and the center of the window fell in. I joined an RDX owner Facebook page and it seems like this is happening to a lot of people.

- Mount Laurel Township, NJ, USA

problem #8

Nov 212021

RDX

  • miles
Car was parked in the garage..woke up in the morning found my car back window glass shattered

- Madison, WI, USA

problem #7

Jan 132022

RDX

  • miles
Back windshield spontaneously shattered

- Mount Laurel Township, NJ, USA

problem #6

Jan 132022

RDX

  • miles
As normal I remote started my vehicle. Walked over to my vehicle opened my driver door and closed it normal.. all of a sudden my rear window shattered!

- East Haven , CT, USA

problem #5

Dec 202021

RDX

  • miles
When closing driver side door, rear window shattered and blew out.

- Frederick , MD, USA

problem #4

Mar 222021

RDX

  • 10,000 miles
Back up camera does not work as intended in the dark. On changing gear selector to reverse, the back up image is almost completely black with a slight reflection of the reverse lights on the black top. Once a proximity sensor is triggered (e.g. pedestrian walks up close to the car), then the camera switches into dark mode, and the image is appropriately illuminated for adequate visualization of surroundings. In attached pictures it is noted that a proximity sensor has to be triggered by a person walking close to the car, before which they are not visible. The side and front camera are fine as seen in the scout view as well on the screen, the rear one is the only that requires a sensor to go off to trigger the dark mode. The camera works fine in bright areas. From a garage, for example, surrounded by close objects, which invariably trigger a proximity sensor, the back up camera works fine. From a driveway, for example, where the car is switched on without any object to trigger a proximity sensor, the back up rear camera will not work until a proximity sensor is triggered. Seems to be a random occurrence, as some owners of similar trim levels have been having the same issue, while others have no issues, and camera works as it should. The dealer reports that the camera system is working within spec. Given that the rear windows are all tinted, this poses an unacceptable, and easily avoidable hazard for backing up onto a street with pedestrian traffic in the dark. Attached files: Img_7298 before someone approaches. Screen is too dark. Img_7299 as someone approaches - you can see the sensor starts going off, but screen is still dark. Img_7300 the sensor continues to go off, but now the camera is better illuminated. Img_7302 and img_7303 after pedestrian has moved away, the camera stays better illuminated, and on par with other back up camera systems.

- Clifton Park, NY, USA

problem #3

Sep 162020

RDX

  • 5,500 miles
Car came to sudden stop when crossing a intersection with train tracks in them collision avoidance system came on their was no other car around me except for metal train rails to make sensor react. Their was no one behind me but could have caused major accident. The vehicle was in a metropolitan area and on city streets with no bad weather.

- Des Plaines, IL, USA

problem #2

Sep 162020

RDX

  • 200 miles
The information system fails to update and the screen goes blank which turns off the backup camera. My wife is disabled due to neck and back issues and needs the camera to operate the vehicle. Dealer says the possible solution is to remove the the battery cables. My wife is 63 and is not able to do this. We have tried the update five times. The dealer replaced the wiring harnesses and it just failed again. The service tech. Says there are hundreds of Acura S that do this

- Crowley, TX, USA

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