This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is in regards to your investigation into a recall for Audi 2015 A3 fuel system issues. My car was repaired as part of that initial recall, however, i am experiencing a bunch of fuel related issues as of now. My fuel tank will no longer fill with gas. The dealership said i need a need fuel tank. Then at the exact same time, my low side fuel pump failed. I mentioned to the dealership about the recall and the fuel problems, they told me they were not related. I paid to replace the lower said fuel pump. Now a few months later my high side fuel pump has failed. I then found the article about the investigation about fuel issues, they told me again it was not related. So now they are asking me to replace the high side fuel pump. I told them it was not a coincidence that both fuel pumps and my gas tank all fail at the same time along with the investigation. They again told me its not related. I opened up a case with Audi of America and they are investigating. Having issues with the fuel delivery system will cause the car to sudden stop and stall at high rates of speed, and has caused me to break down in the middle of the road with no warning.
Vehicle is not taking fuel, there is early stopping of the fuel nozzle and there is significant fuel spillback. Fuel would go in for 2 seconds and the fuel nozzle shuts off. I was trying to refill and then there was spillback of fuel that propelled all over my body and all over the floor of the gas station. I had taken my vehicle to a licensed repair shop who thought it might be a carbon canister which I got replaced. I tried to refuel after the maintenance and the problem persisted. My vehicle once again could not refuel, after sitting at a gas station for 10 minutes I was calling my Husband, all of the sudden what little fuel was left in the tank shot back out and spilled all over the gas station floor and side of my car. I took my car to the licensed repair facility who then called my warranty company and they had adjuster come out as the repair facility tried to refuel my car, and it would not refuel and adjuster took videos of the fuel spilling back out. The warranty would not cover my vehicle because they say it is EVAP and they found a safety recall that matches the symptoms NHTSA: 16V647 for 2015 Audi A3 Sedans. Mine is a 2015 Audi A3 Sedan but for some reason this is not covered according to my VIN #
I experienced issues putting fuel in my vehicle. The pump would shut off as if the tank were full after putting only a few dollars in the tank. At one point gas backed up and spalshed onto my hand and cloths, down the side of my vehicle onto the ground. Prior to this I noticed my vehicle hesitating when accelerating at times. I took it to the Audi dealership explaining something was preventing fuel from going into the gas tank. The Audi dealership-€™s initial diagnosis recommendation was to replace charcoal cannister as it had gas in it. Once replaced, the technician still had issues fueling the vehicle. After a second diagnostic test they determined the Evap Cannister as well as the actual fuel tank needed to be replaced. I did take my vehicle to another establishment for a second opinion as I felt the Audi dealership did not appear to know what the exact problem was. Prior to and during the issue with my vehicle, there were no warning lamps on messages indicating any problems. There was only the slight hesitation when accelerating periodically. This occurred approximately 1 week prior to the fueling issues.
When pumping gas, it only allows for less than 5 consecutive seconds until the nozzle clicks off. It is soon followed by gas spilling out of the filler neck. Also accompanied by a rough running vehicle plus misfires. The vapor canister, along with the leak detection pump have already been replaced. Therefore the only issue that warrants these outcomes is suction pump failure. This is in recall 20Y5. Thought it does not state my car needs it. Ive been stopped by multiple drivers on the roadway for gas spilling from the fuel door. The climate in which this car operates exceeds 100-° especially in the summer time. One small spark could endager or cost me, my peers, and any surrounding people their lives.
- Visalia, CA, USA
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Check engine light came on in October 2020 car was slow to take off for several weeks and seemed to take time to shift gears. Took to Audi mechanic and had to replace water pump -w/thermostat housing & intake manifold. Now I'm April 2021 car is back in shop because it wouldn't shift out of 1st gear suddenly when I was driving with my daughter in the car, I pulled over in a parking lot to turn car off and then got an error message stating transmission malfunction cannot reverse and had to have the car towed to mechanic again. I'm told it needs mechatronic unit replaced, replace timing cover due to oil leak, evap leak and wiper fluid is leaking.
No recalls connected to VIN, despite recalls showing according to NHTSA.org website for "2015 Audi A3" and visible complaints for issue. Issue is low pressure fuel pump failure and fuel tank. Per dealer service documentation/ receipt "faulty low pressure fuel" pump. Car at 29000 miles would have a no start or start and immediately shut off, at times run but engine power cutting out while running normally below 50 mph, sputtering. Check engine light on. Dealer first replaced high pressure fuel pump, which did not resolve issue. The replacement of low pressure fuel pump did fix the issue. Now vehicle at 33000 miles and is unable to take fuel from any gas station pump. Per nhsta.org website, for "2015 Audi A3" there is a recall for the fuel tank. Remedy to fix issue per certified mechanic is fuel tank replacement. Per nhsta.org website again, four recalls showing for "2015 Audi A3" of these four 1) suction pump may allow fuel into the evap system and 2) improper plating may cause fuel pump to fail are more than likely what is affecting my vehicle but not connected to my specific VIN. Current mileage of car is 33540. All physical documentation / receipts available.
The contact owns a 2015 Audi A3. While driving approximately 10 mph, the vehicle shut off without warning. The vehicle was restarted, but the failure recurred and the check engine indicator illuminated. The vehicle was taken to Audi North park (210-960-6000, located at 15670 I-35, selma, tx 78154) where the technician diagnosed and replaced the fuel pump. The failure recurred. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 42,000.
"under inflated left front tire" message came on. Took it to Audi service center in gainesville, fl. After checking the tires, the engine would not start. After several attempts it started but kept stalling. They ordered a N290 valve and replaced it, still have same problem and no warning messages. They contacted Audi headquarters yesterday, but have not resolved the problem. Waiting to hear from them.
High pitch noise you can hear from the fuel pump. Car stalled on me. My VIN is not apart of the current NHTSA campaign number: 15V229000. Would like to get my fuel pump replaced before it stalls or won't start again on me.
Car gas 60,000 miles on it and the high pressure fuel pump on the vehicle failed!!! as well as I cannot put gas in my car. Audi has note of both problems affecting numerous vehicles and chooses to not do anything concerning it. This is absurd!!! these vehicles are unsafe especially since the issue is a fuel issue and these cars should not be on the road like this!! do something!!!
NHTSA recall 15V229000 dated 04/17/15 does not show up in Audi system, however, Volkswagen group of America, Inc. Has listed it for my Audi A3. I am experiencing this defect as of January 9, 2018 with VIN #[xxx]. I never received a recall notice. On occasion, the car will not start, or starts for a minute and shuts off with an inability to restart. After sitting for an hour or so it will start. I believe there may be a defect with the fuel pump as described in recall 15V229000. How do I get Audi to accept the recall? I have already been stranded once and needed a tow to Audi dealer who stated fuel pump was the issue, but vehicle has no recalls. I believe this to be in error and would like it resolved. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Audi A3. While driving various speeds, there was a strong fuel odor in the vehicle. The failure occurred without warning. The vehicle was taken to the dealer (Audi North miami, 1995 ne 142nd St, North miami, fl 33181) where it was diagnosed that the high pressure fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 800-411-9988 and stated that the VIN was not included in the recall, and asked the contact to speak to the general manager. A case number was not provided. The approximate failure mileage was 52,123.
Check engine/ epc- both lights have signaled a dozen times. The first few times the dealership called them "misfires". eventually the car "symptoms" started to progress: When car is idling, car starts to act like it is about to stall. Then it progressed to hard/jerky shifts into 1st or 2nd gear. Now even at higher speeds it starts acting up- giving the feeling that the car may stall. This is a daily issue. Twice now car has failed to accelerate while entering highway. The worst situation occurred when car was bucking and refusing to go into 2nd gear. I had to pull over, on the on-ramp, turn off car and restart. Dash lights fade light/dark constantly. Originally I thought it was an automatic feature, going from day to night time lights. Like everything else it has increased w/ frequency & cannot be connected to change day/night light setting change. Key fob died while I was driving on highway, car stalled on highway. I restarted car using emergency procedure (aligning key fob next to key symbol on drive shaft)- this is meant to keep car running even w/ dead key battery. Car shut off multiple times waiting for tow truck- who then loaded my car while running because it stalled on him too. Did I mention the 4 days prior my car had been at the dealership - so either warning sign didn't correctly notify or they just ignored it. Fixed ignition coil, spark plugs current dealership diagnostic: Fault to bad injector somehow none of the recalls that apply to 2015 A3S apply to my vehicle. Even though most of the decriptions apply to car issues.
My Audi car hasnt been running well. I went to my dealership and no sense of urgency regarding this matter, was told they will call me when they have it but "I should be fine". I left my car at the dealership for an oil change 11.11.16 but doesnt fix the recall "saftey recall 20Y5 suction pump". this recall not getting fixed is putting my safety at risk.
A D V E R T I S E M E N T S
- Littleton, CO, USA