2016 Buick Encore VIN # KL4CJBSB0GB532930 with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage A212338300 Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is 9-10950181266 (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint.

- Tucson, AZ, USA

I was on the Interstate I80 in Bellevue Nebraska. While trying to accelerate, she started to slow down the check engine light came on as she was slowly losing speed exited the interstate, took it to auto repair service. Turbo charger needed to be replaced. This Buick encore had 56,726 miles.

- Bellevue, NE, USA

2/2017- purchased new 2016 Buick Encore at honolulu GMC in first 2 years- dealership replaced 4 batteries I have all stock items I haven't added/upgraded anything on the vehicle they said I had no warranty after 50,000 miles which was a lie after having to replace the battery 2 more times and water pump once successfully and not at their dealership. 1/2021 I found the original purchase papers, while deep cleaning car before taking in to be fixed elsewhere and then GMC admitted I had an extended warranty. Due to long wait times nearest appointment in 2/2021. 2/2021 took to fix A/C blowing warm, engine lack of and losing power (which we took in for this before and they said nothings wrong just needed an oil change or something, gotta find paperwork for that repair to be sure) and parasitic battery test they didn't do the battery test (of course they didn't) they fixed the A/C but instead of using the warranty, charged me a higher diagnosis fee and never filed the claim, said the engine was due to subpar spark plugs we took back our car and replaced spark plugs with denso. There was still the same problems. 3/23/2021 now they're saying cylinder 1 and 3 spark plugs are stuck want to charge $2500 for full fix, warranty will cover $1300, balance is for gaskets and liquid refill. Note: No one changes the settings in a torque wrench in the middle of doing spark plugs. How is it only 2 are seized? they're lying I need a lawyers help putting this here in case any one else had similar. Multiple other issues in between these. I have video recordings of some of these instances and paperwork for each repair

- Kaneohe, HI, USA

Service light came on after being on the highway car started pulsing and now my car is idling rough.

- Harrison, OH, USA

Multiple lights came on at once and needed an intake manifold, pvc tube, valve cover, all which were repaired and the car continues to jerk forward intermittently on acceleration and deceleration.

- Port Orange, FL, USA

I submitted a prior report. My car was in driveway and I went to start it in the morning. I had been out in evening prior. I started my car and it smelled like fuel. I had to take it in after I test drove it on way to the dealer for service (lucky I was off that day. It had a fuel leak and needed a hose replaced. To me this is a serious failure of a part with only approx. 6500 miles on it.

- Sterling Heights, MI, USA

I went to start my car in the morning after it sat at night, it was in driveway (I had driven the evening prior) and it smelled of fuel when I started it. Nothing noted leaking from under the car anywhere.

- Sterling Heights, MI, USA

The vehicle is new, has 250 miles, was purchased from penske Buick in cerritos, ca. Several mornings it has either failed to start, or started and promptly failed, when put in gear and the engine has shut off. The vehicle engine stopped during a turn onto a city street, causing a near collision with parked cars. I have taken the vehicle to penske cerritos, ca on 2-4-17 along with a letter detailing the safety issues and near collision.

- Redondo Beach, CA, USA