fuel system problem
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I called the dealership (where I purchased it) as numerous recalls existed and was told the only recall they had was closed in 2003 and my Vin # was not listed on any recall and they could not get my car in for 2 weeks to check it.
I then called Buick customer service and they were quite helpful and since I was having issues with gas odor, large amount of gas usage and ignition sticking they contacted the dealer closest to me and transferred my call. I was advised by their service person that I could not have my car checked until the 29th of the month reason being they have so many recalls to service. I have only the one car and could not wait this long. The gas smell was unbearable I had to drive with windows down. A friend looked under the car because of the gas odor being so strong. He noticed the rust and was concerned about me driving it, he also checked online for issues with the vehicle. I was going to take it somewhere to be repaired as I need a vehicle and had given up on any actual service from either dealership.
I received a call from the dealership on Monday Oct 13 and was set up with an appointment for the morning of the 14th. The service person pulled my car into service area and I gave him a list of service bulletins pertaining to my car. I was preparing to call for someone to pick me up when he noticed a puddle on the floor, it had been raining, then he noticed the bad odor of gas. He looked beneath the vehicle and said the gas line is rusted and leaking which I had already explained on the phone call.He immediately moved it to the far end of the lot, It had been parked next to brand new Corvette. He advised me that they would check it out and give me a call.
I received the call not long after I returned home " I am calling with BAD news, to fix your car I will have to special order the part and that will take several days and the cost for labor and parts will be over a thousand dollars. I told him that was not an option and he said WELL I could have my sales manager look it over and tell us how much he would allow toward a trade in for a new or used car. I told him that was not and option either and I would have someone pick up my car. HOWEVER, none of the service bulletins were addressed and I feel this is their responsibility. I should not have to take a back seat because I am a senior woman and not one of the high roller golf buddies.
I have driven GM products all my life but thanks to this episode that will change as soon as I can afford to get another vehicle!! I might add I will definitely make all my friends aware of what to expect from this dealership!!
- Jean L.,
Alhambra, IL, USA
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