really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
16,743 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Cadillac XTS electrical problems

electrical problem

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2014 Cadillac XTS Owner Comments

problem #7

Jan 242019


  • 25,500 miles


Cadillac cue system that controls all functions of the vent, air defrost temp, radio, windows, and many other systems of the auto, does not function or respond to touch on the touch screen, this is a safety problem for vision in bad weather, this is a constant problem with most Cadillac Xts autos

- Saint Louis, MO, USA

problem #6

Dec 182017


  • 50,000 miles
My Cadillac cue touchsense touch screen is no longer functioning at any time, sitting still or while the vehicle is in motion. The screen is spider webbed (delamination of conductive layer of material behind the glass) and no longer allows me to set things like the collision avoidance, auto-braking and lane departure options as well as many other non-safety related features. This is clearly a manufacturing defect and I have read at one time Cadillac had a backlog of over 4000 vehicles waiting on replacement cue modules but yet no voluntary recall. Hopefully the ntsha can look into this matter and require Cadillac to correct this problem for owners no longer under warranty since some functions set with the touch screen are related to vehicle safety (collision avoidance, auto-braking and lane departure).

- Downers Grove, IL, USA

problem #5

Nov 132017


  • 39,000 miles
Electric power steering goes out and makes the car impossible to steer or maneuver. Check engine light comes on while in motion and the car loses speed causing other cars to almost rear end you on city streets.

- Fayetteville, NC, USA

problem #4

Aug 202017


  • miles


Cue (Cadillac user experience) system not responsive in a 3 year old car with 92,000miles.although the internet is full of complaints, Cadillac would not assume full responsibility to replace part. I was offered a discount (about 20% off) to replace this essential electrical component that should never fail. "the first of its kind technology" that "should serve as a benchmark for the automotive industry" is a complete failure that make the car not usable. The cue system should be a recalled and replaced by Cadillac as it impacts essentials such as air conditioning, vehicle setting applications, backup camera, bluetooth, navigation etc. The GM executive office made it sound that is consumable and is the owner's problem.

- Chesterfield, MO, USA

problem #3

Jun 202015


  • 1,000 miles
This vehicle is equipped with a "blind spot detector" system. This system fails "occasionally". this creates a safety issue if it fails when I am trying to change lanes. This has happened at least once. This vehicle has been in for service of this issue 4 or 5 times without any repair. The last time it was in, I was told there are other owners that have this problem and "Cadillac is working on a fix". this was more than 5 months ago and I have heard nothing about a fix. I would like this issue addressed on a higher level.

- Dayton, OH, USA

problem #2

Mar 162015

XTS 6-cyl

  • 1,000 miles
Driving on interstate when engine quit running. Was able to get car to shoulder of the road. After a couple of minutes, car started and ran fine. After it started, I immediately contacted onstar; they ran a diagnosis on vehicle and said they found no problems. I later took car to dealer and reported this stall. Dealer said everything checked O.K.

- Alpharetta, GA, USA

problem #1

May 292014


  • 700 miles
At 5:15am, 5/29/14, my Xts while parked in my residence driveway spontaneously caught fire. The fire emanated from the engine compartment and destroyed the entire front 1/2 of the vehicle. North farmingdale fd responded and extinguished the fire. No injuries were caused. The nassau county pd and nassau fire marshalls office also responded and after a visual and photo examination determined that the fire started in the area of the brake booster pump. Cadillac had issued a recall for this vehicle type on 4/12/14 with the warning that a defect in the brake booster pump could cause a fire and in my case this is exactly what occurred. The oil spillage and vehicle debris also caused extensive damage to the driveway resulting in a complete replacement of the driveway.

- Massapequa, NY, USA

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