This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2018 Chrysler Pacifica T, Uconnect infotainment system shuts off and reboots every 2-3 minutes while driving. It is available for inspection upon request. When the Uconnect shuts down driver loses all features connected to the system to include: GPS/Navigation, blue tooth, in-cabin climate controls, and back up camera. This causes the driver to become distracted in order to re-synch phone, dvd player, navigation. Additionally, my wife almost backed over a 6 year old child because the back up camera shut off when backing up from a parking spot. There is an incredible risk of injury/death with this systems failure. The issue has not been reproduced by the manufacturer (FCA), dealer or independent service center. This issue is being addressed by class action lawsuit: Case 2:20-cv-11838-SFC-RSW ECF No. 1 filed 07/07/20 The vehicle was inspected by the state of Maryland. The vehicle is now at the dealership for diagnosis and I have to pay all expenses out-of-pocket. No warning indicators.
First, it started with the stop/ start not working. We took it to the shop they said we needed a new alternator. Costed us 700$. Well the problems did not stop. The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on. Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed. Well they said the fuse had blown. So when they replaced that they noticed white smoke coming out and all the coolant gone. They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix. We already owe money on the car. We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
- Enon, OH, USA
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Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn-??t work automatically (battery new); was lurching and chugging randomly, over time very frequently. Nov 22-?? had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling, not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn-??t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to -??attempt-?? replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn-??t just have these problems when it-??s cared for.We have four children & currently have no mode of transportation~two shops since January 6, -??23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family-??s functioning. It-??s now at Lee-??s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for -??mechanical failure.-?? Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can-??t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
I am aware of the recall on this vehicle. In addition, I received a phone call and email from Chrysler stating the following: "Hello Mr./Mrs. I have attempted to get ahold of you to schedule your Z11 Recall appointment for your Pacifica PHEV. You should have recently received an important recall notice from FCA detailing the steps needed to repair your vehicle and ensure the safety of you and your passengers. If you would like me to continue to assist you with the appointment, please give me a call at 8009921997. We encourage you to schedule this service appointment as soon as possible. If you prefer to schedule the appointment by yourself, ask for the Z11 point of contact at the dealership, and be mindful that the repair takes 2 days to complete. Please be advised that I have closed your case. Thank you for being a valued Chrysler customer. Chrysler specialist [XXX]" I called two local dealerships who both said they cannot schedule because they do not have the equipment to do this repair. They said they are unaware of this central Chrysler communication. I emailed a reply to the address above to reopen the case, but they have not replied. Please help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing $2700. And when it doesn-??t stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so I was not expecting this many problems.
Dear Sir or Madam, There was a recall on our vehicle for the Battery Cables. It was supposed to fix the Stop/Start on our car. Prior to getting the Recall done, our car didn't restart at a stop light/sign causing us to put it back in park and restart the car. We went to have the Recall done and were told that that would not fix the problem, we needed to buy the second battery. We did - costing us over $200. I can ask for the bill for this if it is needed. I could not find it in my files. A couple of months later it started again at the stop light/signs. We took the vehicle back and they said a code was coming up under the hood and that would be no charge. They called us on 10/4/22 and said we need to purchase a switch - labor over $200 plus parts. What are we required to do to have this fixed as part of a Recall? Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
We were involved in a small fender bender accident, and the car caught on fire. It started with the dashboard, and it spread to the rest of the vehicle. The car ended up burnt to a crisp. Nothing salvageable.
The car battery system has failed over 5x when driving. All of a sudden the car battery lights start coming on & stearing shuts down and car stops. The last time it completely shut down. No power to even run hazard lights. No power to lock the car or rollup the windows. It has been 2 weeks and dealership mechanic can not figure out what is wrong.
What component or system failed or malfunctioned, and is it available for inspection upon request" The van stalls, the wheels lock up, the transmission shifter becomes unusable, and of the warning light start flashing on the dashboard. Yes, it-??s available for inspection upon request. How was your safety or the safety of others put at risk? It stalled in the middle of the road blocking traffic from both ways and was unable to be moved for over half an hour. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, not until the day it stalled on 8/30/2022z
Van started running slightly rough in the mornings if the engine was cold. CEL eventually came on with a P0304 DTC. I replaced the igntion coils and spark plugs since the van was right at 80,000 miles. Seem to run fine for a day after, then issues came back. Took it to the dealership for more in-depth troubleshooting and repair. They failed to do anything after almost two weeks except that now my van wouldn't start. Took the van to a non-dealership affiliated repair shop and they said the starter had failed, but the engine passed the pressure check of the head. Waited almost another two weeks for a new starter, mechanic got it back together, found some coolant coming out of the exhaust manifold and recommended adding leak stop that there might be a small casting issue with the engine. They added leak stop and returned the van to me stating they think there was a small hole in the engine from casting and that coolant was getting by and causing the misfire. Subsequently, the coolant would then travel to the catalytic converter where it would burn off but caused the cat to be much hotter than normal and that was in-turn frying the starter which is pressed up right next to the cat. The van continued to run rough for a couple days before it finally wouldn't start again and now i'm having to have it towed back to the shop. I suspect the issue may a issue with a warped head or something even worse. A cursory search of both online forums and NHTSA reports that this is not a one off or new issue and only seems to be getting worse and more prolific as the average age of the fleet pushes towards 80-100K+ miles. Modern vehicles should be able to go 150-200k miles before head gasket issues become a serious concern.
I have owned van for 1 year and taken it into the shop 6 times for blown head gasket, leaking coolant, over heating due to leaking coolant, and now it needs a new ignition coil and spark plug due to coolant leaking. Check engine light pops on every time and the van notifies me that the engine is over heating. Must pull over on the side of the road to let car cool down. Problem has been confirmed, taken to car dealer at every instance. After issue has been taken to dealer and "fixed" check engine light returns after 4-6 weeks, every time. Paperwork can be provided on request.
Van showed the message "Stop safely the vehicle will shut off" and stopped on the road. It was immobile for close to 30 mins. I was able to start and drive back home. It again stopped on the road on the way to the dealer. I have seen number of complaints on this van on the internet. My van is still with the dealer and they could not fix the problem in the past 15days
I was driving and pulled up to a stop light. The car all of a sudden turned off. I had to place the car in park, and reset. The error light said to service the auto start stop feature. This is the third time the car has turned off in the middle of driving.
Months after a start/stop recall software update, my wife and children were entering the intersection to make a left turn and made a complete stop. The vehicle-??s engine stopped. The oncoming traffic cleared up. My wife proceeded to make the left turn but the vehicle did not respond. The engine did not restart on its own. The D on the shift gear began to flash. The throttle sensor lightning bolt symbol appeared on the dash and there was nothing that would allow the vehicle to shift or restart. The vehicle needed to to be powered off. The traffic light turned red and the car was blocking the intersection for the other traffic. After restarting the vehicle, the turn was completed and ran normally. This occurred 3 more times at a stop light on different occasions. The dealership found a wiring issue associated with the start/stop and the vehicle hood open sensor.
A D V E R T I S E M E N T S
- Elkton, MD, USA