This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Blind spot detection system failure. The system had failed 8 months ago and needed a corroded blind spot sensor ($1200) replaced. The system failed again after 5 months. I just turned it off to avoid the constant warning chimes. Last week while driving smoke appeared in the rear of the vehicle. I stopped and opened the tailgate to clear the smoke. The info center warned that the rear parking assist system had failed, and the rear back up camera also no longer worked. The dealer says both blind spot sensors and the rear wire harness need to be replaced. This is a very expensive repair for a 4 year old vehicle.
The contact owns a 2011 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V234000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. After the ignition key was turned to the off position and disengaged from the vehicle, the vehicle restarted independently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,445.
The backup camera was not displaying on the monitor. The fuse was burnt out. When the fuse was replaced smoke poured out of the right rear taillight. Dealer service said the short is being caused by corroded blind spot detector module. The blind spot detector modules had not functioned for several months.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part was not available to perform the repair. The manufacturer was not notified. The contact had not experienced a failure.
- Poland, OH, USA
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The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
In August 2014 and again in January 2015 I received letters from Chrysler concerning a recall for the rear quarter vent window switch. I've checked regularly with my dealer who keeps telling me the parts are on back order. As this is a potential fire hazard I am greatly concerned it is taking so long to resolve
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/16/15 the consumer stated the rear quarter vent window switch was disconnected a year ago. Updated 08/06/15
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the dealer disconnected the rear quarter vent window switch months ago, but the part was not available within a reasonable timeframe to complete the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
We were notified in Dec., 2014 of a recall on some Chrysler Town and country vehicles as the rear quarter vent window switch may overheat if exposed to liquid moisture. We took the vehicle in and they did not have the part so without our knowledge disconnected the switch. Hence our rear vents have not been operational for almost 6 months. Dealer claims they are not receiving the parts to perform the repair. We had no problems prior to the switch being deactivated. Last encounter with the dealer was April 2015. Still no parts.
The contact owns a 2011 Chrysler Town and country. The contact stated the driver and passenger side warning indicators, which alerted when a vehicle was near, illuminated continuously. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.
The contact owns a 2011 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 6/25/15
The contact owns a 2011 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the dealer disconnected the rear quarter vent window switch months ago and that the part was not available for several months. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact stated that the repair for NHTSA campaign number: 14V234000 (electrical system) exceeded a reasonable time. The dealer placed the contact on a waiting list for over ten months and stated that they only received ten or twelve parts per month. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). The vehicle was taken to a dealer who disconnected the switch as a temporary remedy due to the part not being available to repair the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 6/11/15 the consumer stated the switch was replaced. Updated 06/16/15
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the dealer disconnected the rear quarter vent window switch, but the part was not available for several months. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Canton, MI, USA