This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
passenger side rear sliding door, this door is currently stuck half-way open (or closed). nothing works to open/close it. not by any button or manually. tried to reset and to disconnect battery. I push a button, it moves 3-4 inches and stops. i shutter to think if someone vulnerable like my wife was stuck in her wheelchair, trapped inside and it was zero outside. well i guess the fire department will be able to remove the door and lift her out. no response from either dealer, chrysler or accessible van. door seem to have open and closing issues when this cold or on any slight incline, but always worked manually. i don't understand why a sliding door with yearly inspections and maintenance does not always work manually, at least"??"
Both rear sliding door lock actuators have failed twice within the last 3 years. Before failure, they make a loud electronic honking noise. Sometimes they do not lock during this period, causing security concerns. After they fail, they stay locked and cannot be opened. This includes attempts to unlock manually. The passenger rear sliding door failed about 3.5 years ago, and the drivers rear sliding door failed soon after. They have both failed again currently. There is no way to open either door at the moment. This is a clear safety concern.
Driver side back sliding door lock is stuck in lock position and won-€™t open. Safety issue! Took it to a mechanic he stated it was the lock actuator. This is very dangerous and frustrating needs to be a recall!
Driver side rear sliding door became locked and stuck in the closed position. It will not unlock electrically using any button inside the vehicle nor will it unlock using the key fob. The door lock cannot be forcefully disengaged manually either. This creates a great safety hazard because in the event of an accident, the rear passengers can egress only through the right sliding door (or out the back hatch if they are mobile enough to move by themselves). There is much documentation of this in online user forums and on Chrysler's own website, there is no user-level repair or bypass information available. The only available fix is to take it to a dealer for an approximate $1000 repair charge. The vehicle is unsafe without both sliding doors operational and the dearth of information how to fix the issue is worse. Occurred at approx. 110000 miles.
The van will just shut off while driving. I have been keeping track in the last 4 months it has shut off completely 32 times while in motions sometimes starting right back up other times takes so cranking to get it to turn over. Last Wednesday 10/14 the car shut off while I was driving my kids to school in a 45 mph zone and the van went right off the road luckily no damage and no one being injures. If that was on the highway it would have been a lot more dangerous. I did some research and found that many of this year have the same problem. Also the sliding power doors will not shut and stay shut without holding them with pressure to close they also will close randomly and almost closed on my 4 year old in it luckily I was able to put my body in the door so she did not get squished. I can give me detail on either if you need any.
- Preston, CT, USA
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The rear sliding doors of my 2012 Chrysler Town and country van has issues. When beginning to drive and the doors automatically lock the passenger side door buzzes a warning. Passengers think the door is about to open. Sometimes the fob will and won't lock the door as it should. No consistency to this fob problem but the buzzing occurs every time you put van into gear and begin driving.
Vehicle was in park and the power liftgate malfunctioned, slammed shut and locked on pointer finger crushing my digital nerve. The liftgate malfunctioned two years previous to this incident and was repaired by the dealer. When I inquired about it being replaced when this happened, I was told the warranty ran out. There is a major safety issue with this part of the vehicle. Im very lucky the only thing that was injured was my finger. This could easily kill someone
2012 Chrysler Town and country 3/3 vehicle lift gate will not respond to remote prior to new tipm installation and new remote reprogramming. The lift gate has almost squeezed and trapped an adult my size in it. It still does this. The doors do not lock despite manual or remote input to keep it lock and it doesn't respond or change with the new tipm installed and the newly programmed remote, despite the problem commencing when all the electrical items in the computer started malfunctioning. The driver seat fuse will consistently burn out and stop working this can be changed as often as daily or every two days.
The contact owns a 2012 Chrysler Town and country. While driving at an unknown speed, the rear hatch door kept opening. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 50,000. Consumer stated rear hatch opens randomly. Updated 12/11/18
Opened passanger sliding door now it stays open and will not close the doors melfunctioning the other one shuts on you and sometimes doesn't stop like the sensor is not picking up someone is between it power doors are not working the way they should and I can't drive down a highway with children and worry about having a door open very unsafe the van is parked and can't be used because the door will not close by ramote or button or even handle its stuck open
Responded to a vehicle fire and found this vehicle wit fire and heat damage to the driver's door area. The driver had been driving the vehicle when she stated there were flames coming from the door of her vehicle. The heat damage was mostly in the area of the interior door handle. Owner and driver of the vehicle stated the window buttons had been working intermittently. Fire marshal warminster township
Myself, the driver and my wife were (riding in the passenger seat), with my son 2 year old sitting in his car seat in the middle row. The current outside temperature outside was 70 degrees F. we had just drove through a small residential area going approx. 30 mph. We came to a stop light, while waiting for the light to change there was a loud pop, almost sounded like a fire cracker going off. We instantly turned around to find the rear gate window shatter. At first I thought the vehicle sitting behind me at the light had hit my vehicle, but when I looked he was parked nearly 8 feet away. I talk to the guy and his wife sitting behind me and he said, that it was weird it look as if the window blew out from the inside. The window just explode. Here were the current variables taking place in the car while at stop. 1. the rear defrost was not on 2.the rear side vent windows were both fully open 3. outside temperature was a comfortable 70 degrees F. now as for the after math there's not really much to tell other than the window shattered(completely gone) and glass all over the place including right next to my sons car seat. The focal point of the break seemed to be located at near dead center. I've just contacted Chrysler about this and I am going tomorrow to see what they say. When I googled this problem I found a handful of Town and country from 01 to 13 with this problem. But they tell me on the phone this is not a common thing and will need fca dealer to look at it, which is fine my only concern is they fix the issue, because I can replace a window but this does not solve the underling problem. Had there been people in the 3rd row seating what would have happen to them? this vehicle (minivan) was purchased to be used as our family vehicle and now sadly I am worried to drive with my two year old son in it. Hopefully a resolution can be made
The contact owns a 2012 Chrysler Town and country. While driving 35 mph, the vehicle right side sliding door become open. The latch assembly was not operative and needed to be replaced. The vehicle was repaired. The failure recurred a second time. The manufacturer was made aware of the failure. The failure mileage was 52,000.
My 2 year old son exited the van on the passenger side, through power sliding door. The door closed on his hand and did not retract automatically. We reached out to Chrysler who sent an inspector. The inspector tested the door with a folded terry cloth. I provided him with a doll, which has a hand the same size and shape of a child's. the passenger door closed completely on the doll hand. The drivers side door opened automatically. So there existed a difference between the two doors. Chrysler stated they believe there is nothing wrong with the van. We took the van to the dealership, they also stated the door closes normally. We reached out to the local news station wftv who agreed to assist because the passenger side door still closed on the doll hand, while the driver side door did not. The van was taken to zembower's auto center where immediate testing revealed the car needed a new battery. The comment was made, how is Chrysler able to diagnose a potential electrical issue without first checking the electrical system to be sure its operating normally. I took the van to the dealership who then agreed, the van does need a new battery. We took the van back to zembowers for a battery replacement. Upon replacement the passenger door now seems to be operating normally. So the issue still remains, why is it that when the battery is in need of replacement in the van, that the passenger power door is less sensitive than the drivers side, allowing it to close on hands of children" and it should be noted that no service engine lights were illuminated, so no indication was given as to the van needing a new battery. So, based on this experience, are we to assume that anytime the van battery is depleted, even before giving any indication through the service engine lights, that the passenger side power door will become insensitive" this issue remains unresolved.
A D V E R T I S E M E N T S
- Hopkins, MN, USA