This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1999 Dodge Caravan. The contact stated while driving at approximately 30 MPH, the serpentine belt failed. The vehicle was taken to the dealer where it was diagnosed that the serpentine belt needed to be replaced. The serpentine belt was replaced however, the failure recurred. The vehicle was then taken back to the dealer a third time where the serpentine belt was replaced again however, the failure recurred. The vehicle was not diagnosed. The dealer was not notified the third time. Additionally, The contact referenced NHTSA Campaign Number: 00V268000 (Fuel System, Gasoline). The contact stated that a friend had jumped his vehicle due to the battery had failed when gasoline started to spill onto the engine. The vehicle was not diagnosed. The dealer was not notified of the failure. The manufacturer was notified of the failure multiple times but the contact stated that the service rep disconnected and the call would be redirected. The failure mileage was approximately 202,335.
- Grass Valley, CA, USA
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- Grass Valley, CA, USA