This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ltr fm travis phillips (ky) owner of a 1998 Dodge Chrysler Intrepid reporting defective engine, window off track writer believes vehicle should be recalled reply to the fort wright, ky district office. The vehicle engine blew while the consumer's wife was driving 65 mph. There was no warning prior to this incident. The consumer indicated that he had the oil changed every 3000 miles and that the oil was just changed prior to the engine failure. The vehicles lights flickered, the windows came off the track when putting them up or down. The seals around the doors fell off. The air/heat only worked when on high. The starter failed.
. hello. My wife and I own a 1998 Chrysler Intrepid. I say Chrysler instead of Dodge because it is Canadian built and they are called Chrysler. We had 73,000 miles on it when it suddenly failed on us. My wife was on the freeway heading to work. The oil light came on and she pulled over immediately. Well, the engine stopped before she could even come to a complete stop. We had it towed to a Chrysler dealership. They told us the engine had no oil and it seized up. Well, I know the engine had oil. We just had it changed 2 weeks prior. The car never burned oil. Nor was there ever any leaking evident underneath it. I have receipts to prove many of the oil changes. We had them done every 3 thousand miles. So I called the corporation. I was treated very rudely. The only thing they had to offer was "engine failure due to lack of maintenance." I was very angry, but I felt I had no other recourse but to just take it and buy a new motor. It cost us well over $2500. Now we can't sell the car because we can't break even on it. It is now worth more to us than to anyone else. My name is ronald w. ault. 4930 beech rd. Hope, mi 48628. My home number is 989 435-9941. I will help in any way I can because my thoughts on this are: Chrysler will do everything they can to fight a recall on this because it will cost them multi-millions of dollars to settle all the cases. Please contact me if you need any assistance. Ron.
I have great misgivings about repairs effected by a daimler Chrysler Dodge dealership on a recent recall issued by the manufacturer and effecting a several Chrysler models including my 1998 Dodge Intrepid. Recall involved changing out driver's side recliner bolts. I've contacted daimler Chrysler Corp.'s customer service dept. To voice my concerns. Chrysler's customer services as informed me that their dealer confirmed satisfactory completion of the work and that the specific recall case was considered closed. I asked for a written declaration from Chrysler's customer services, confirming that the recall repairs were completed satisfactorily and were executed in strict compliance with the recommendation issued by daimler Chrysler's technical/engineering department. Chrysler's customer services refused to honor my request. What recourse do I have if I still am uneasy about the repairs effected?
- Hawthorne, NJ, USA
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- Louisville, KY, USA