Notes: A prime example of why you should never buy the first model year of a new vehicle.


hardly worth mentioning
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
76,709 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Dodge Journey accessories - exterior problems

accessories - exterior problem

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2009 Dodge Journey Owner Comments

problem #12

Dec 042016


  • 144,000 miles


"takata recall" my Dodge Journey was stationary, I tuned the key and my windshield wipers came on, they were in the "off" position but yet they are going back and fourth. None of my lights except the front and back are working, my dash is dimmed, and it sounds like my cars is ready to stall. Upon looking online, I see several complaints about this issue, but I'm not sure if it is a recall...this is a very big problem that needs to be corrected by Chrysler/Dodge! 2009 144,000 miles

- Jacksonville, FL, USA

problem #11

Jan 012015


  • 80,000 miles
The contact owns a 2009 Dodge Journey. While driving at 60 mph, the windshield wipers activated independently. In addition, all the windows rolled upwards and downwards intermittently. All the warning lights on the instrument cluster illuminated. The failure recurred on numerous occasions. The vehicle was taken to multiple independent mechanics who diagnosed that the power train control module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

- El Paso , TX, USA

problem #10

Dec 182013


  • 83,800 miles
Wipers come on and want stop. Signal lights want work while wipers are going.dash board dims also which makes it a hazard to has been to the Dodge dealer three times and they say that its the tipm module and its $1500 to fix. It is happening more often now. I got pulled over by the police and he told me to park the its my only transportation I think Dodge need to fix this problem U can google Dodge complaint and I am not the only one having this proble

- Troy, MO, USA

problem #9

Apr 132015


  • 74,000 miles


Attempted to used the remote to unlock the doors but it would not work. Changed the battery still did not work. Had to use the key to unlock the driver door manually. Once in the door locks buttons would not unlock the other doors. Had to open front passenger door manually from insidchre the car. Pull up the door locks on both rear doors in order for the to be opened. Once the car was on we noticed the rear wiper blade does not work nor does the trunk open. There is no manual way to open the trunk at all. I've checked the manual and it never described this issue. Googled it and a lot of others has described this happening to their car but no one can pin point the issue. We changed the fuse this now allowed the driver door only to unlock using the remote, but we still have to manually unlock the rear doors to open them and pull the handle on the front passenger door to open it, as it can't be opened at all from the outside. Changing the fuse did not have an affect on the rear wiper or the trunk. I've never seen a vehicle where the trunk has no other way to be opened. This made it very hard to get to the handle for the spare tire. Received call from customer service after a facebook complaint and they advised we needed to bring it in to the dealer so they can figure it out. We are skeptical because a few months prior to that we took it to the dealer to fix a very bad drag. When you make a left hand turn the car drags and goes really slow and takes a few seconds to get back to normal speed. The dealer charged us close to $500 and did not fix the problem. They fixed something that did not need fixing and told us if was fixed we had to turn around not even a minute after pulling off the lot with it to advise them it was not fixed. They wanted to keep charging us for different things because they could not figure out what it was. We declined because no money for guesses.

- Rochester , NY, USA

problem #8

Aug 022010

Journey 6-cyl

  • 31,000 miles
All the vehicle dash lights started flashing, gauges bounced to 0 and back, wipers would activate, and vehicle made chime noise - repeatedly. The problem will sometimes last only for a few seconds and other times for the duration of the drive, and even continuing upon startup of the next drive. This problem was very intermittent to begin with and now is becoming more common. I have not been able to find a solution and the dealer originally told me that they could not help me because they could not duplicate the problem. This problem is well known on many online forums and is a huge safety concern for my wife and children. I believe that it may be an issue related to the tipm and related to NHTSA action number :DP14004. Dodge really needs to recall this issue, immediately. The problem is happening very frequently now.

- Danielsville, GA, USA

problem #7

Dec 302013


  • 110,000 miles
The contact owns a 2009 Dodge Journey. While in park, the windshield wipers failed to function intermittently. The vehicle was taken to an independent mechanic, who was unable to diagnose or repair the vehicle. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The failure mileage was 110,000.

- Garrett, IN, USA

problem #6

Jan 092015

Journey 6-cyl

  • 86,000 miles


Vehicle battery drained. Replaced battery and wipers stayed on continuously. Multi function switch was inoperative which controls the turn signals, high and low beam, and fog lights. Factory navigation with surrounding area caught fire with no key in the ignition while car was parked in driveway resulting in total loss of vehicle.

- Pace, FL, USA

problem #5

Oct 012014

Journey 6-cyl

  • 135,171 miles
The part that is defected is tipm(total integrated power module) which I guess you can say the brain. I was driving on my way to work and all of a sudden my whole dash board goes dark and then that's when things went crazy. The wipers starting going and would not stop, this was a dry day can you imagine. The gauges went haywire such as my thermostat went to zero, signal lights would not work, radio died, gas light came on and no speed odometer. All this to say that I travel about 65 miles or so one way to work. Did not know what to think of this and as I continue driving thank goodness to that. The dash board start again to go dark and things came back on and this happen again before I got to work. Need less to say what a way to start out the morning, I thought there may have been a gremlin in my vehicle or some ghost from pass. Trying to brush this off and said this was a fluke or something. I did finally take it to a dealer and this was what was told to me and the cost is almost $900 just for this part, that is crazy. I did not fix this that day because I said this is ridiculous. Then in reading up on this issue there have been numerous complaints about this situation with auto/dealer and they refuse to recall and take care of this real safety issue. This was one of there first cross over vehicle made so there was room for error and errors should be fix by them. Shame on them not to. I need this to be taken care of by them not me the consumer who still has to pay for this vehicle. I need your help! thanks

- Warrenton, NC, USA

problem #4

Aug 122013


  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the windshield wipers made an abnormal noise and failed to clear the windshield when raining. The dealer repaired the wipers, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was unavailable.

- Williamston, NC, USA

problem #3

Jul 232014


  • 77,600 miles
The contact owns a 2009 Dodge Journey. While the vehicle was being serviced for routine maintenance, the technician noticed that the windshield wipers activated independently. In addition, the instrument panel indicators dimmed and failed to illuminate. The dealer stated that moisture and condensation inside of the wiring harness caused the wires to become corroded. As a result, the instrument cluster needed to be replaced. The manufacturer was notified. The approximate failure mileage was 77,600.

- Matamoras, PA, USA

problem #2

Oct 232013

Journey 4-cyl

  • 64,000 miles
The A/C control head needs to be replaced only because the fan knob is not working. I just bought this car 15 months ago and not happy to be making a 400-500 dollar repair so soon. My research has shown that so many people are having problems with the A/C control head and when I brought it into the Dodge dealership he said its his most common repair. I called Dodge and asked why this was not being recalled. I do not have the money to be throwing down on repairs like this. I bought this car for my son's asthma and wouldn't this be the first thing to break. Just my luck. I think that this needs to be investigated and recalled. The same with the breaks, they are not good, and the car just burns right through them. I am not happy with my Dodge Journey.

- Lima Ny 14485, NY, USA

problem #1

Oct 032011

Journey 6-cyl

  • 34,936 miles
I purchased a 2009 Dodge Journey (VIN: [xxx]) on September 19, 2011 from the stetler Dodge car dealership in york, pa. It was a certified pre-owned car. Since that day I bought the car I have been back there over 4 times for various problems. The first time was about 2 weeks after I purchased the car (10/3/11), but this last time was it for me. The car makes a hissing noise when I press the brakes, not all of the times but a lot. During the winter months, I hadn't noticed anything else occurring along with the noise, but I had still taken it back to the dealership not long after I bought the car. I was told that it was nothing because they couldn't hear the sound. So, when it got very hot, I turned the air conditioner on in the car. I noticed that if I take a long trip, about an hour or so drive on the highway, a fume/gas smell is released into the car when the air it on. I took it to the dealership on 7/10/12 for this issue. They couldn't get the smell to occur, but I told them that it happened after I took long trips. There is also a grinding/humming noise that occurs sometimes while driving and it happened twice when they were driving it with me in the car, but they don't know what the problem is they say. I was told to bring it back if the problem got worse, even though I had already told them it was already getting worse, that's why I took it in. The steering wheel shakes when I press the brakes. The brakes and rotors are not good. The gear shift moves easily without the brake being pressed so it will go into park while driving. The car finally stalled while driving on July 25, 2012. It's in the shop again. They say a box or case is leaking badly and needs to be replaced. Countless other problems but not enough character space allotted to tell. I have 3 pages of problems. Scared to drive this car. Want my money back now. Help! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- York, PA, USA

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