hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,766 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Flex electrical problems

electrical problem

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2011 Ford Flex Owner Comments

problem #4

Nov 012015


  • 50,000 miles


Key fob and alarm - in the last 2 months my keyfob has started to open and lock my neighbors 2005 Ford Focus. Since these are small city lots, the cars are always parked within 50 feet of each other and cannot be parked outside of fob range. This includes garages and street parking. The dealer has reset the keys but it didn't work. They also stated there is nothing else that can be done outside of replacing the controller and keys. Cost would be $700 - $1000. They states would has happened is vurtually impossible but it is happening. My neighbor states they cannot find they alarm fob, it is not built into their key. I have no way to verify this so I cannot test to see if they can unlock my car. The key fob security system has been nullified by this problem.

- Saint Clair Shores, MI, USA

problem #3

Apr 122015


  • 99,000 miles
For no apparent reason, the electrical on my dashboard went out. I was told it was called the front interface. It has never been mistreated, abused nor has it ever been exposed to moisture or liquids. I can't use or adjust the radio, satellite, cd player, nor the heat and air. However, the heat is on full blast and the Ford dealership I visited about the problem says they can't turn the heat off. I was told it was a front interface problem. This is a $600-$700 problem that I don't feel is the consumers'. my car is not that old...is taken very good care of. Ford needs to fix this problem. The dealership says the part is on a month back order. If this is an infrequent problem, how come it takes so long to find this interface. Just wanting to let other Ford drivers know of this problem if they have experienced this as well. This is my fourth Ford vehicle and I'm starting to have regrets. Please give me some feedback about this interface.

- Lithonia, GA, USA

problem #2

Jul 022012


  • 45,000 miles
Was driving down the freeway-no rain or inclement weather. At 70mph had total loss of power (no lights, no power steering, nothing) with no previous warning. Able to get to side of road without incident. Car restarted and had no further problems. I immediately called my Ford dealer and had the car serviced after we returned home from vacation. I also had this happen during my first week of ownership of the car about Oct, 20 when I lost total power again, but at a much lower speed (30mph) I also called Ford and had my car serviced after this.

- Mooresville, NC, USA

problem #1

Aug 082011


  • 9,063 miles
On August 8, 2011 and February 8, 2012, my new Flex shut down while I was driving. The dashboard lights flashed on, and the vehicle turned off - total electrical failure - couldn't accelerate or brake - had to painfully pull car off the road. Car was towed to dealer. Ford dealer performed diagnostics to no avail, as when the engine shut down, I turned the key off, then back on again - this destroyed the data. Seems like a fundamental data system flaw. Nonetheless, I drove away from the dealership in fear, only to have the incident recur six months later. Now I am driving with a data flight recorder for a mere ten days, the button of which I must push, if and when the car shuts down again. Without recorded data, though Ford believes my report, I seem to have no recourse with Ford. I now am driving in fear for my own and others' lives. Has this happened to anyone else?

- Summerland, CA, USA

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