This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle would not start after 3 days of not being started or driven. After having the battery jumped the climate control unit malfunctioned. The heat would not turn off and stayed on full blast. This caused the car to overheat and difficult to drive even with the windows down. When brought to the dealership service center, they replaced the heater blower. This fixed the issue temporarily. Then the heat stopped working and in single digit temperatures the vehicle was too cold to drive. The dealership replaced the resistor. This again became a temporary fix. The heat came back but then the vehicle battery kept draining. Having some type of electrical issue put the vehicle at a possible risk for short circuiting, catching fire etc. This is an ongoing issue with ALL YEARS of the Ford Flex. When the vehicle is jump started this causes an electrical short affecting the climate control system but also the entire communication system..
The 2013 Flex has an issue with door ajar switch within the door latch mechanism failing. This results in the car incorrectly identifying the door as -€œajar-€ when it is closed. The result is that the automatic door locking does not activate when the car is in motion. This means that the door remains unlocked unless manually locked by the passenger. This can pose a safety hazard as the door could come open in an accident or be opened while in motion by a passenger. This problem has been well described on the web with multiple work around including disabling the mechanism or wiring a different switch in. It also described as typically happening around 69,000 miles. In conclusion Ford has created a faulty door ajar sensor that negatively affects the safety of the occupants in the vehicles and has resulted in numerous work arounds that could further negatively impact the safety of the occupants. Thank you for your time.
The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then -€œPOWER STEERING ASSIST FAULT-€ showed up on my cluster and the steering wheel locked up. It now won-€™t work. This came without warning.
The front drivers door latch. When the door is shut their is an alarm stating that the door is ajar. Per Ford their is a Customer Satisfaction Program 19N09 for it. I bought this vechicle Monday June 20, 2022. Per Ford they notified me of this issue as well but they will not fix it as it is past the 84,000 miles/7 years as well as the 120,000 miles and July 31, 2020. This vechile per the records has been services at Thoroughbred Ford in Kansas City, MO since the day it was bought and yet it has not been fixed? And now they are not willing to fix it.
Right rear passanger "Door Ajar" comes on all the time when the door is fully closed. In the beginning was able to get it to stop by opening and closing the door several times, now its continual. The interior lights stay on, causing Hazardous condition while driving, due to inability to see what is in the Rearview Mirrow, Chimes continuously.
- Beaverton, OR, USA
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Door ajar sensor for left rear door stays on, despite the door being fully closed. The dome lights remain on for a few minutes after starting the vehicle. And the dome lights stay on after you lock the vehicle. The dome lights staying on runs down the battery and is also a distraction and hazard while driving at night. Online forums indicate that this is a very common problem with Ford Flexes, and the repairs are apparently $300-$350 per door, with repairs at the dealership lasting for about a year.
The passenger-side front door latch sensor is defective. The door latches securely when closed, but the door AJAR warning light remains illuminated. This leads to several issues including: - interior lights don't turn off for a very long time after the door is closed (i.e. on the order of 30 minutes after parking and 5 minutes when driving), - the alarm system goes off randomly and frequently when the vehicle is parked and locked (sometimes multiple times per hour), - the feature that auto-locks the doors when the vehicle is in motion does not work, - if one locks the doors while the vehicle is in motion, they will immediately unlock themselves. The above issues lead to several safety concerns including: - the interior lights being on makes it difficult to see while driving at night, - the interior being illuminated after the vehicle is parked and locked creates a security exposure, - the child safety lock features do not function as intended as the doors cannot lock while the vehicle is in motion, - the alarm system repeatedly triggering is annoying as there is no way to turn off the alarm system. That is, if the car is locked, then the system is armed and will trigger in time. The rear passenger-side door had this same issue a few years ago. Ford has a Customer Satisfaction Program recall for this issue (19N09), but it only applies to the driver door and only for cars less than 7 years old.
The contact owns a 2013 Ford Flex. The contact stated the alarm and sensors were activated without warning. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 144,284. Parts distribution disconnect.
I had a recall for the driver door latch to be replaced. The very day that it was replaced, I get in, start my vehicle and the passenger door light comes on showing that it's open but it wasn't. I immediately go back inside to ask the service department since they literally just replaced the recalled drivers door latch. They stated that "it's a coincidence " and that it would cost to fix it. I drove it for as long as I could but my alarm would randomly go off and lights start blinking. I was afraid I'd come out oand my vehicle not start due to the battery being dead because of the alarm and lights going off. I broke down and paid to have the passenger door light fixed which the Ford service department told me it would. The EXACT same thing happened and now my back passenger door light keeps coming on!! Alarm randomly goes off and lights blink. I can't afford to gix this again. They told me it would fix the problem yet once they replaced the recalled door latch this has now happened with other doors.
2013 Ford Flex issues with door sensors reading door open when doors are closed. Dome lights stay on, alarm will not go on and panic alarm goes off on its own. Drive door lock no longer work & neither does the right back passenger door.
The contact owns a 2013 Ford Flex. The contact stated that while driving at low speeds in traffic and approaching a hill, the vehicle accelerated independently without warning. The contact to depressed the brake pedal which failed to engaged properly. The vehicle loss motive power and decelerated. The contact pulled over to the shoulder, pumped the brake pedal bringing the vehicle to a stop. The vehicle was turned off and restarted and operated as designed. The contact stated that on several occasions the vehicle failed to start-up. Additionally, the back over prevention camera failed to illuminate while in reverse. The contact stated that there were unknown electrical failures on the inside and outside of the cabin of the vehicle. The vehicle was towed to crest Ford of niantic (218 flanders rd, niantic, ct 06357, (860) 739-5403) to be diagnosed however, the mechanic was unable to duplicate the failure. The fuel sensor and acl modulator were repaired however, the failure recurred. The manufacturer was notified by email. The failure mileage was approximately 67,000.
The contact owns a 2013 Ford Flex. The contact stated that the rear back up camera would go blank, become fuzzy or display images upside down while in operation. The contact also stated that a warning message on the instrument panel stated that the vehicle should be taken to the nearest dealer. The contact also stated that while driving at 65 mph, the vehicle stalled without warning. The contact restarted the vehicle and drove to mccandless Ford meadville, Inc. (433 baldwin St, meadville, pa 16335) where the vehicle was diagnosed with a defective fuel module. The contact had the fuel module replaced out of pocket. The manufacturer was not notified of the failure. The back up camera was not repaired or replaced. The failure mileage was approximately 125,000.
The contact owns a 2013 Ford Flex. The contact stated that the vehicle was at stand still and stated while she was charging her cellphone by using the middle usb portal, when she noticed the wiring was melted. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 124,000.
The door latches do not work I've had them replaced twice and the electrical panel that controls the ac does not work it blows out heat cannot turn heat off because the touch screen does not work it is completely shut down and it flickers on and off and this does not happen all the time but periodically
The contact owns a 2013 Ford Flex. The contact stated that the door lock sensors were inoperable. The contact stated that the driver was not alerted to a door being ajar. The vehicle was taken to better way wholesale autos located at (49 raytkwich rd, naugatuck, ct 06770 2093-720-5600) however, the mechanic was unable to fix the vehicle. The contact was informed to have the vehicle repaired at an authorized dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,000.
Door ajar warning sensor previously failed on front passenger side door twice. Repaired under warranty, N/C. now the rear drivers side door ajar sensor periodically indicates the door is ajar when it's not after opening or closing the door. Dome lights stay on. Have to repeatedly open and close door, hard, to get the sensor to correct. Out of warranty, 147,000 miles on Flex.
Received letter from Ford advising they would replace driver door sensor due to issues that result in it reading door ajar, resulting in dome lights staying on and battery drain. The same issue occurs on other doors, specifically on mine the back driver side door. This happens sporadically, while driving, while parked, even when the door is not utilized.
While driving my 2013 Ford Flex the power steering disappeared and I almost lost control of the vehicle. I pulled over and turned it off, when I started it back up the power steering returned to normal. I stopped at my destination but when I returned to leave I found that the power steering was not responding. I drove it home with great difficulty. This repeated several times over the next two weeks, functioning at the start of the day but failing after the vehicle was turned off. The power steering finally gave out altogether. I checked and found that there was a recall that was announced on June 02 of 2015 for this exact issue covering Ford flexes from 2010 to 2013. I scheduled an appointment with my Ford dealership to get the issue resolved. I was told that my vehicle was manufactured a few months after the recall date, which covered vehicles manufactured up until Feb 28th of 2012. I can't understand one, how does a recall cover the years 2010 to 2013 but has an end date for eligibility of 2012?, the recall was announced on June 02 of 2015 and my vehicle suffered the exact same issue of those that the recall extend to. As well as what was done to remedy the part failure after the June 02, 2012 date that my vehicle (suffering the same malfunction/failure and manufactured just outside of the end date of the recall) was not included in the recall? I have found that the issue is within the sealed steering assist assembly itself witch suffers heat damage due to the placement of other components. Heat shielding within the unit has been reported to break down, resulting in the interior components to fail due to excessive heat exposure.
The contact owns a 2013 Ford Flex. The contact stated that several various electrical failures occurred with the vehicle, including the power locks being unresponsive while driving and unlocking on their own even when parked. Also, the interior lighting illuminated on their own and the front passenger door light remained illuminated while the vehicle was driven. As a result, the battery would run excessively and needed to be replaced. The dealer and manufacturer were not contacted. The vehicle had not been repaired. The failure mileage was 47,000.
A D V E R T I S E M E N T S
- Pembroke, NH, USA