This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Fusion. The contact stated that while driving at 20 MPH, the brake pedal depressed to the floorboard as extra travel time was needed to stop the vehicle. The check brakes warning message appeared on the instrument panel during the failure. As the contact attempted to pull over to the side road, extra steering effort was needed to steer the vehicle. Due to the failure, the vehicle was towed to a dealer where they informed him that the ABS module needed to be replaced; however, the part was on backorder. The manufacturer was notified of the failure and confirmed that the parts were on backorder. The contact was also notified that there were no recalls on the vehicle and was then referred to the NHTSA for assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.
- Vancouver, WA, USA
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- Vancouver, WA, USA