This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 GMC Envoy. The contact stated that while attempting to close the rear door, the glass shattered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 196,000.
The contact owns a 2004 GMC Envoy. While the vehicle was parked, the rear window suddenly exploded. The failure was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
The contact owns a 2004 GMC Envoy. The contact stated that the rear window glass shattered in pieces while the window was closed. The contact sustained injuries to the right hand. The vehicle was not taken to the dealer. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure and current mileage was 123,009..... updated 02-20-13 the consumer stated the manufacturer stated there were no active recalls and did not offer any assistance. Updated 02/21/2013
Last evening our family loaded into the Envoy and my son opened the hatch halfway and realized he forgot something and ran to get it. The car was not running yet. We heard a loud "boom" and glass shattering and hopped out. There was glass all over our driveway and even pieces up to several yards away. The glass on the hatch had exploded. It was extremely scary and we were so relieved that my son had not been standing right there and that the hatch was partially open so the glass didn't blow toward my rear facing infant, toddler and 8 year old son already loaded in the car. Luckily no one was injured but my children did later cut themselves on shards of glass that made it over to the yard. The whole experience was incredibly upsetting. Even our neighbor came to help. We are extremely concerned about our children's safety in this vehicle. Our insurance covers the cost after our $500 deductible, however, we are afraid the window will blast out again and afraid especially for our rear facing infant and sons riding in the very back. I cannot imagine why a recall has not occurred since this appears to be an issue others have experienced.
- St. Augustine, FL, USA
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- Murfreesboro, TN, USA