This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 GMC Terrain. The contact stated that while attempting to drive the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vvt solenoid was replaced. The contact stated that while driving, and making a slight right turn, the vehicle hesitated but continued driving. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed that there was a communication failure. The contact was advised to take the vehicle to an authorized GMC dealer. The vehicle was later taken to coggin Buick GMC in jacksonville (7245 blanding blvd, jacksonville, fl 32244) where the contact was informed that the mechanic was unable to duplicate the failure. Additionally, without the check engine warning light being illuminated, the mechanic was unable to retrieve a fault code. The vehicle was not repaired and remained at the dealer. The failure recurred twice. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Proven oil consumption problem on my car as well as many others leading to a class act which has failed just about everyone. Car is completely unsafe and these cars require a new engine among other fixes in order to avoid the engine blowing. My engine blew on the highway with no warning despite regular oil changes and maintenance. The oil consumption problem has been documented by GM and they are still negligent to the issue. The car was in motion on the highway going around 70 mph when the engine blew. There is supposed to be an oil light signifying low oil which did not go off as well as doing 3 oil consumption tests mandated by GM in order for them to do any repairs. All were failed tests and GM still pushed for more tests that required me to keep driving it. Despite the failed tests they still fought it and the engine blew over this time.
I purchased the vehicle in March 2018. From the date of purchase, the service engine and/or change oil lights would turn on. Every time I took the vehicle to my mechanic, it needed oil. In January 2020, I got a notice from GMC about the settlement of a lawsuit regarding vehicle oil consumption. I took the vehicle to my local GMC and the manager read the "notice of approval of class action settlement and claim form" that was sent to me. The lawsuit requires GMC to pay for repairs or reimburse customers for the repairs. My vehicle had not had the necessary repairs done to it, so the manager instructed me to approve the necessary repairs and pay for them out of pocket because GMC would reimburse me. The repairs were completed on February 7, 2020. I followed all the guidelines provided to me by GMC in order to get the reimbursement. I mailed documents to them a week after the repairs were completed, months before the deadline of May 16, 2020. After waiting over a month and not getting reimbursed, I called GMC customer services (1-866-790-5600) on April 11, 2020. I was informed by GMC customer service to expect a reimbursement check for repairs and rental car fees within two weeks. After not receiving the reimbursement, I called again in June and July 2020 and given the same information-wait. This continued throughout the summer. The delay was blamed on covid-19. I called again in late September 2020, and they instructed me to email all the documents and that the check would arrive in two weeks. On September 30, 2020, I emailed all the documents to GMC. After waiting another two weeks, I called them and they again said it would come in two weeks. On November 10, 2020, I sent another email asking for the reimbursement check. A week later, I got a letter stating I did not qualify for reimbursement because the time had passed/expired.
The vehicle is out of the window on the oil consumption lawsuit; however it has been burning oil since I have had it and I kept taking it in and they didn't mention anything about a problem said it was normal. By the time I found out about the lawsuit I was out of that period. Can I get the vehicle repaired, I am putting oil in constantly
My car has been wasting to much engine oil. Has had two oil changes in the last three months. At start up and while driving the check engine warning light illuminated and remained illuminated. While driving the vehicle there is a knocking and clicking sound coming from the engine at low speeds and especially when you first start the car until I get to higher speeds.
Diagnosed with oil consumption problem, P0014 code for check engine light, showing 10 degrees on scanner, recommended timing chain alignment, my car shut off while driving it, GMC has class action lawsuit, told me my VIN was eligible for it, but will not let me submit a claim, I have owned this car for a year, constant oil changes about every 2 months.
Yet again, another costly engine repair. Car would not accelerate properly, engine seemed to be back firing. Then check engine light came on (code P0016). GMC dealer said the timing chains needs to be replaced. $2300. Yet, they will create a recall for a seat. But not an unsafe engine. Hope lives won't be lost, like with the ignition fiscal. Smh.
Vehicle transmission overheats in less than 40 minutes on a 70 mph highway. Speed deteriorates and can no longer go faster than 55 mph. Vehicle must be put in stationary in order to cool transmission. Incident has repeated in twice in a month.
Hesitation and lag on acceleration after hard or quick brake application. Feels like engine momentarily stalling or trans mission not engaging for one or two seconds.. happens when vehicle is in motion, happens in stop and go traffic, happens coming out of turns, also in straight line motion. Poses a safety risk such as when entering an intersection and not being able to accelerate through the intersection to avoid collision with other vehicles crossing that intersection.
2.4 L 4 cylinder engine, rear main seal leak, leaking a lot of oil, GMC bulletin number 14882, they have hour some of their 2.4 engine vehicle, I have the same problem based on mechanic diagnosis, poring oil out from main seal between engine and transmission.leak continues and this oil leak goes all the way of back of vehicle, it causing ABS sensor read wrong, at rear and also smokes under car because leaks goes to exhaust unit. Please I need this issue looking in to to recall, this rules applies 120 K miles, 10 years, I wanted to get this recalled because they are hiding info, so they wound T fix more affected vehicle, I have been nail down by VIN, however leak does not get check out by VIN, leaks will be check by tech, mechanic or service department. So I have been given run around, I have seen so many post at social media, that they have been denied by VIN. Problem is still exist out there millions affected with those engine main seal issues.
The contact called on behalf of the owner of a 2011 GMC Terrain. The contact stated that while driving 30 mph, the vehicle stalled with the reduced engine power and serviced stability track warning lights illuminated. The contact removed the ECM and replaced the module prior to restarting the vehicle however, the failure recurred. The vehicle was towed to the residence. The vehicle was then towed to joe mahan for (211 memorial dr, paris, tn 38242, (731) 642-4711) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and schedule a vehicle inspection. The contact was informed that the exhaust cylinder and high pressure fuel pump needed to be replaced. The vehicle was repaired however, the failure persisted. The failure mileage was 141,000. The VIN was not available.
Driving on expressway car began to smoke from under hood. Pulled over and placed car in park. Briefly caught fire under hood due to oil coming out. After inspection of cause, rod went through cylinder block causing oil leakage and blown engine. Recall unknown however I was informed that this was a common issue and there is a service bulletin out for it.
I purchased the vehicle it ran great. Within a couple of weeks, it started stalling when I go to take off in the middle of intersections or pulling out onto a road. It will run fine I stop it idles ok and when I touch the gas pedal it will start out into the road and then just die. It goes though oil like mad.
The vehicle going through oil like made and stalling in the middle of intersections or pulling onto a road. This has caused other people to almost hit me or go off the road to avoid an accident. I will start out into an intersection get in the middle and it dies. Turning onto a different road this happens also in motion going at normal speeds for the road.
My Terrain has used so much oil since it was purchased and we keep the oil changed every time it's needed now the timing chain is messing up and is going to be expensive to fix I have read online where the 2011S have the same issue, the repairs are too expensive my fianc got laid off due to covid-19 I'm the only one working I need help and don't know where to turn to, the truck stoped going in the middle of me turning into a gas station I was almost rear ended.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA