really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
60,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Hyundai Genesis seat belts / air bags problems

seat belts / air bags problem

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2009 Hyundai Genesis Owner Comments

problem #2

Nov 102013


  • 50,000 miles


I am filing another complaint to record this critical design issue based on all the recent cover-ups by the automotive industry. On Nov 10th,2013 my vehicle was hit in the rear while traveling approximately 25 mph by another vehicle at a speed slightly faster then my vehicle. When the vehicle hit us, the headrests deployed moving our heads forward but the seat belts did not restrain both the driver and the passenger. The driver sustained head trauma as a result. I contacted Hyundai motors about this serious condition and after many letters they said that the vehicle met all the test data in a collision. What they didn't say is that there isn't a test for rear collisions required by the nhtsb. There is an issue with the design of the headrests and the function of the seatbelt restraining capability. This can only be proven by either a rear collision resulting in serious injury or death or conducting a rear end collision at a slow speed by both vehicles. Hyundai did inspect the vehicle and the seatbelts ( measured them ; only inspection that could be made). Do we need to see another death resulting in the nhtsb and the auto industry avoiding testing to save money or ignore a safety problem.

- Southport, NC, USA

problem #1

Nov 102013

Genesis 8-cyl

  • 70,000 miles
My vehicle was hit in the rear while exiting a highway on the exit ramp approaching a state hwy.,traveling at approximately 25-30 mph at the time.the impact deployed the headrests but the seat belts did not restrain the driver or the person in the passenger seat causing head trauma to the driver.as a result of hitting the steering wheel. The driver was taken, by ambulance, to the hospital for medical treatment. That day I contacted my dealer and requested that the vehicle be inspected ( seat belts and head rest) at a local dealer the next day and the head rests be re-set. Hyundai refused to allow the dealer to touch the vehicle and hired a 3rd party engineering firm to inspect the vehicle. The inspection was perform at my local dealer and I was present during the inspection ( measurements only were taken). Hyundai contacted me and said that seat belts and head rests were found to be operating according to design. They also directed me to safecar.gov website for my requested crash test date which they did not supply. I checked the website and only found rollover, frontal and side crash data. I would like to have the NHTSA review test data for rear end collisions with both vehicles moving at speeds between 25-30 mphfor 1st vehicle and 40 mph for the 2nd vehicle. I believe that the headrests will deploy but the seat belts will not restrain the driver and the passenger. This is a safety issue that cannot be known to the Genesis owners until it is too late. I do not have the resources to have the engineering done to prove my position but NHTSA has the data or can conduct the appropriate tests to save another unknowing owner from possible severe injury. Hyundai 's response was that the vehicle met all the Federal Motor Vehicle Safety Standards.

- Southport, NC, USA

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