The contact owned a 2018 Hyundai Ioniq Hybrid. The contact stated while driving 75 MPH with her aunt in the front passenger's side seat, another vehicle suddenly merged into the contact's lane, causing the passenger's side of the vehicle to crash into the driver's side of the other vehicle. The vehicle then veered into a ditch on the right side of the road. The air bags failed to deploy. There was no warning light illuminated. The contact and her aunt exited the vehicle through the rear doors because the front doors were blocked by the bushes. The contact sustained pain in the right knee and ankle. The contact's aunt sustained pain in the right knee. The ambulance transported both passengers to the hospital, where they were informed that no other injuries were found. A police report was filed, but the contact did not have the police report information available. The vehicle was towed and totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened; however, the case was later closed. The failure mileage was approximately 85,000.

- Milton, FL, USA