This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving approximately 70 MPH, the contact observed a gasoline odor. The ABS warning light was illuminated. The vehicle was taken to the residence and inspected. The contact's husband observed gas around the fuel pump and condensation underneath the engine compartment. The vehicle was towed to the dealer where it was diagnosed and determined that the fuel pressure pump line needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 161,000.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that after starting the vehicle, several warning lights illuminated and remained illuminated. The contact stated that after restarting the vehicle several times, the warning lights turned off. The contact stated that while driving approximately 35 MPH, the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not contacted. The failure mileage was 172,000.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving 60 MPH up a slight incline, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact stated that the vehicle was towed to a secondary dealer closer to her residence for diagnostic testing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
The contact owned a 2013 Hyundai Santa Fe Sport. The contact stated while driving 70 MPH, he detected fumes inside the vehicle and saw black smoke coming from the front of the vehicle. The vehicle lost motive power and stalled. The contact stated he was able to coast to the side of the roadway; however, upon exiting the vehicle, the contact saw flames coming from under hood of the vehicle. The contact stated that the California Highway Patrol extinguished the fire. Neither a Fire nor a Police report was filed. The vehicle was towed to a tow yard. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 190,000.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was an abnormal burning odor coming from the engine. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine had seized. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
- Houston, TX, USA
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The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that fuel was leaking from the fuel line. The contact also stated that the vehicle hesitated at start-up due to the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 18V934000 (Engine, Fuel System, Gasoline) which he linked to the failure. The dealer was notified of the failure and informed the contact that his vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 114,964.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving approximately 55 MPH, the vehicle started stalling. The contact pulled over to the side of the road safely. There were no warning lights illuminated. The contact attempted to restart the vehicle; however, the vehicle was unable to be restarted. The vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle with engine failure. The contact stated that the vehicle had a Salvage Title. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with engine failure. The dealer informed the contact that the engine needed to be replaced and would be covered under warranty; however, the vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 70,000.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer and diagnosed with engine failure. The engine needed to be replaced. The dealer informed the contact that the engine was on backorder. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.
The contact's daughter owns a 2013 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no warning light illuminated. The contact stated that the vehicle required frequent oil top up. The contact's daughter had taken the vehicle to the dealer where she was informed that the engine needed to be taken apart to determine the cause of the failure. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. He was then referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 131,000.
The contact owns a 2013 Hyundai Santa Fe Sport. The contact noticed after having an oil change, there was no oil in the engine several days later. The vehicle was taken back to an independent mechanic where the oil change was provided, and more oil was added. The contact noticed that several days later there was no oil in the engine. The vehicle was taken to the dealer where it was diagnosed that the engine was consuming an excessive amount of engine oil and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
The contact owns a 2013 Hyundai Santa Fe sport. While driving 50 mph, the vehicle jerked, lost power, and accelerated without warning. The contact veered to the shoulder of the road, turned off the vehicle, and waited for a few minutes. The vehicle was restarted and failed to resume normal operation. The vehicle was towed by roadside assistance to Hyundai of long island city (34-54 44th St, long island city, NY, (718) 819-6160) where it was diagnosed that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred multiple times. The contact mentioned that the battery was replaced two additional times. The manufacturer was contacted and did not assist. The failure mileage was approximately 23,000. The VIN was unknown.
While driving 55 mph up a small incline my vehicle seemed to lose power. Since that moment the vehicle would not accelerate over 10 mph. I was able to make it home while at idle speed. The dealership now believes the engine has failed and will know more after full investigation. The engine was replaced on previous recall and the 'new' engine is experiencing failure reported before a recall was ever issued. Seems to be a larger issue here and the manufacturer still not being held responsible nor are they accepting responsibility. The reviews on similar experiences make it hard to believe the issue was ever addressed and the manufacturer continues to put individuals and families lives in danger.
Was driving for an hour on the highway and just after I took an exit and was driving about 60km/hr my car shutdown and I had to come to a rolling stop off the side of the road, lights came on the dash, and I was unable to start the car again. Initial thoughts was the alternator as it was a hit day with the A/C full on. Then I had the vehicle towed an hour to a local shop, who informed me that the engine had blown up.
I was driving my vehicle at rate of speed of 75-80 mph on the interstate in considerable traffic. I began to reach slowed traffic and pressed my brake to slow down, when I did the engine completely stalled putting myself and my children in grave danger as we were surrounded by vehicles also going at 75-80 mph. No warning lights proceeded this happening. I was able to get my vehicle restarted and off the highway, still no alert lights appeared. I checked all belts, hoses, fluids and nothing appeared wrong. At a later stop, 316 miles from the initial incident, to refuel, the engine began clicking as I pulled off from the fueling station. I stopped again and checked all components and fluids, which all checked out ok. I tried to reenter the highway in hopes of getting closer to home when the engine again stalled. I pulled off the highway and got a hotel room and called Hyundai to state this was the problem stated in their recall. They have been very resistant to help, even refusing to have the vehicle towed to the dealership. They are also refusing any reimbursements without signing a release of liability waiver that states I "release hma from any liability with respect to any claim that hma failed to conform the vehicle to warranty in connection with your concerns and the vehicle's repair history to date. You also acknowledge that any such concerns have been resolved as of the date of signing this letter." To date, nothing has been done other than the dealership looking at the vehicle and stating the vehicle is covered by the recall. No work has been started! I will gladly provide letter if requested!
Engine malfunctioned and seized while in motion without warning on a city street. Theta II style engine that Hyundai has determined has to be replaced. There needs to be a recall for all Hyundai's and Kia with this engine.
While driving down the highway, the vehicle started to loose power, started having a vibration and could see smoke in the rear view mirror. I pulled over and the engine had caught fire. Within minutes, the whole vehicle burst into flames.
This car was included in the recall of over 1.5 million hyujdai and Kia vehicles due to a factory defect that can lead to premature engine failure. This car broke down on April 28th, 2019. I am having it towed to the Hyundai dealership for diagnosis. The "what to look for" section on Hyundai's websites lists a number of symptoms of this recall issue and what I experienced when my car left me stranded along the highway is exactly what is described on the Hyundai website. The engine also shutdown going 65mph on the highway.I wanted to bring this to your attention since the NHTSA was instrumental in ordering this recall. Thank you very much.
We were driving in an interstate when the gas pedal stopped working and we weren't able to go faster than 65mph. A few minutes later, we heard noise from the engine and other drivers were signaling us to move to the shoulder. We found out our car started on fire. According to the tow truck mechanic, the engine blew a rod.
A recall was issued for this make and model for debris from the manufacturing operation that remained in the engine. The engine displayed the symptoms of this issue through a metallic knocking noise which increased as the RPM increased. The Hyundai dealership in Lincoln Nebraska reviewed the vehicle and subsequently released the car back to me. Prior to this recall work at sid dillon, the vehicle did not consume oil. After the recall work the vehicle immediately started to consume oil at the rate of one quart every 500 to 600 miles. The sis dillion dealership in conjunction with Hyundai refuses to address this issue. Additionally, the knocking noise from the engine continues to concern me relative to the engine locking up and creating a stall condition while still in motion.
A D V E R T I S E M E N T S
- Gainesville, FL, USA