really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
707 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Hyundai Sonata Hybrid accessories - exterior problems

accessories - exterior problem

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2013 Hyundai Sonata Hybrid Owner Comments

problem #1

Feb 212014

Sonata Hybrid 4-cyl

  • 707 miles


First repair done at the dealership on 2/21/14 for drivers door lock not working the car had 707 miles on it. I was given a rental car from enterprise for the duration of the repair. The repair took one day which they repaired the "left front door lock actuator latch assembly". I received a phone call stating my car was ready at 5pm, but as I did not want to drive in rush hour traffic I picked the car up the next day. Second repair for the same problem was on 6/18/2014 and the car now had 5,117 miles on it. I was given a genesis to drive while my car was being taken care of. I was phoned twice that day to say they were still looking into my car and they would get back to me. At 6pm that day they said they were still working on it. This service invoice now says the following "found loose terminal at door latch lock/unlock pin. Tweaked (?) door latch connector terminals and reassembled door locks. Doors working normally." I picked my car up on 6/20/2014. On 6/28/2014 at work with the car now showing 5406 miles on the clock it has happened again. I have phoned the same dealership and informed them I will be there Monday (6/30/14) when they open at 7am to have this car repaired again. They have now had the car for two days and I have not heard anything back from them. I am now suing Hyundai.

- Wylie, TX, USA

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