pretty bad
Typical Repair Cost:
No data
Average Mileage:
19,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2016 Jaguar XJ accessories - interior problems

accessories - interior problem

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2016 Jaguar XJ Owner Comments

problem #1

Jun 152019

XJ Portfolio V6

  • Automatic transmission
  • 19,000 miles


The entertainment system has been malfunctioning intermittently for almost a year now. There's a buzzing that comes from the driver door speaker, whether the radio is on or off, then a crackling noise (like crumbling cellophane) that comes and goes from the center speaker when we turn it on. The noises sometimes move from one speaker to another. Ridiculous, on a car this costly.

We've taken it into the dealer - Indigo Auto Group's Rancho Mirage Jaguar dealership - several times to get this taken care of, but being intermittent it naturally isn't there when they took whatever time they spend to try to hear it. At least twice this just threw up their hands and said, "We can't hear it, so we can't fix it", and then once even said, "What do you want us to do?"

The last time the service manager had it for almost a whole week. He said they had a new tech bulletin on the problem and claimed they fixed it, but they didn't - in fact, now the problem is still there, and worse: the map and speed limit detection functions don't work right. Amazing, and abysmal, that you'd spend that much money on such a car, and it would have a radio system like this. I'm thinking about suing them, but we need this car badly. Do we really have to settle for that kind of poor quality, and inept service techs, on a car that cost us so much?

- Bernard L., Rancho Mirage, US

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