really awful
Typical Repair Cost:
No data
Average Mileage:
100 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. upgrade to fix scheduled for march then may now pushed 9/16 (1 reports)
2016 Jaguar XJ accessories - interior problems

accessories - interior problem

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2016 Jaguar XJ Owner Comments

problem #1

Mar 012016

XJ R-Sport 3.0L

  • Automatic transmission
  • 61 miles


Bought car 7 miles on it on a Saturday. Monday I was calling the dealer we could not get the live app to work, the remote start from phone would not work. When the sound system played from the phone it would change sources or give a message that the InControl app wasn't installed, even the phone was not connected although it was hard wired.

I called Jaguar of North America where I actually was told by the guy answering the phone it wasn't his fault I bought a Jaguar. I have had consistent issues with the system after three extended stays in the shop. Mind you I bought the car Feb 29th. I have now been told there are no updates to the system until May. Which coincidentally coincides with the release of the Jaguar F Pace.

The dealer in Ft Worth has been a joy but Jaguar has no clue at all how to treat their customers. I requested a phone call versus email from the social liaison in the executive offices. She responded to let me know she would not be calling me. Meanwhile my car electronics are getting more problems.

On the way to take it back to service the other day I could not make the temperature display. I actually had the admin at the dealer come out to verify. The dealer offered to buy the car back day one. I assumed we were being told the truth and not being used as a test bed for a car company so I assumed it would not be that big of an issue. My mistake.

The rest of the car seems perfect but this fiasco here. It's like the InControl apps were not ready. They put them out for their consumers to pay money to test their product. That;s as disrespectful as it gets. The apps are so sloppily done that if you drive an XJ you still see the apps an XJ owner uses that are not compatible with your car. Can you be any more sloppy hide the apps according to the car the owner has duh. You have to manually enter an address for navigation you can't simply speak it like in most cars these days. However the system will text someone if you are running late?? Cart before the horse there.

I was told this is future dev. This InControl app is clumsy at best in the way it works in the car i bought. I requested Jaguar replace the car with another as this car has a mind of its own. You would think they would jump at the chance and ask if they could add in a couple option to try to make it look like they are about their customers but no. On the 14th there was a bulletin released saying they are having in control issues and depending on the region depends on the issue. Now you are showing television commercials pushing this and your suv that coincidentally debuts in May along with this new software update.

They suggested I ask the dealer to return the car but they did not want to. So they build it but don't stand behind their work. I still like the car I just know the one I have needs to go back and be dismantled. After a call the other day I was told this upgrade will happen in May. Nothing they can do until then. I got that same response the second time the car was in the shop in fact it was said I'll just have to wait. Mind you I'm the customer.

I contacted the federal consumer protection board and through their guidance I'm learning how to fight this behemoth of a company that actually is committing consumer fraud on the American people. If the apps aren't working don't sell them as working. If you have no checklist as a dealer how do you know all the moving pieces of the in control apps and what needs to be bought or added or whatever I wasted 80 bucks on a map referred by Jaguar.

After the investigator at the consumer protection board called the dealer who then gave me an econo Jag with no nav to drive. I miraculously got an email this morning from the special liaison offering to buy mine back. I simply sign a release and walk away. She doesn't seem to get that I like the car it's this one. The smart thing to do would be to offer me a replacement maybe offer several options I didn't have as reparations.

Great car minus this fiasco with the new software wonder how land rover faring same software but really using the client as the test instead of investing in proper testing before general release is really reckless. I sent a message back saying simply replace the car yes it would be nice to have the airline seats suede headliner auto park and the l instead of the r would that make me begin to believe in them probably.

Put your money where your mouth is when you make a mistake i bought the car as i learned to drive in one of the same color combo at 12 so this was to be a special car for me. Man, this company dropped the ball in so many ways and although they offered to buy it back I have yet to get that phone call

Update from May 27, 2016: After many hours of going back and forth Jaguar has now offered to purchase the car back from me several times. Bottom line is the in control apps that were deployed in july of 2015 still aren't working properly in land rover or jaguar the commercial they show with all this equipment working nothing but fraud. They keep speaking of this upgrade that was coming in march then may now september. I won't allow them to buy the car back at this point as I must be compensated for the fraud they are committing on me as well as many others I have no choice but to look into filing a class action suit. How do you sell anything starting in july of 2016 and then say it will work properly in september of 2016 that is consumer fraud. Originally Jaguar suggested the dealer repurchase the car i simply asked for a replacement thinking that would solve the issue but come to find out it is an issue that every XJ owner would have if they use their systems no way this software should have been released to the market we had all been used as qa people and the trick is they made us spend our money to do it. i was told they would go over the systems in september when they get the upgrade which will probably be pushed once again. so basically you bought a new car that never will run correctly and there is no recall or anything DO NOT BUY THESE CARS UNTL THIS IS SORTED1 they are selling these cars knowing fully of these issues at the dealers as well so its time for attorneys to get inloved and inform the American public on this fraud by jaguar land rover

Update from May 27, 2016: i thought i should also show proof of the correspondence from jaguar land rover who don't think enough of me as a skien t to even pick up the phone terrible customer service

Good morning Mr. Green,

On Friday I did receive your message and I immediately responded via email that day with no acknowledgement from you. As advised in prior correspondence between us, all communication must be in writing from my offices for your records and mine. If you'd like to share your current concerns with InControl and any videos you may have, I'll be happy to offer any assistance I can. As you know, you can also make an appointment with your local retailer's service department who will also address your concerns. You were explained that Jaguar North America is waiting for a software fix to address your InControl issues which is estimated for September release at this time and this is still the latest update.

You were offered a full refund of your vehicle's purchase, given your dissatisfaction, and you were to have let me know of your acceptance by April 25th - I had not heard from you. If you would like for us to re-extend our offer simply advise and it will be considered. Please know, as you continue to place miles on the vehicle, you may be required to pay for usage to receive a refund at this point. We've advised Bergen County of our offer of goodwill assistance that of which you have not accepted and that we would not be in the position to replace your vehicle as you have requested.

If you choose to remain in your vehicle, despite your InControl experience, we'll continue to repair it under the terms of your warranty.

I do look forward to hearing from you.

Best Regards,

Pianca Vázquez Senior Executive Liaison

T: +1.201.818.8432 | F: +1.888.410.0937 E: pherna35@jaguarlandrover.com

september 2016 yet you have sold this since july of 2015 how do you sell software that isn't ready to work as working

- Terrence G., Irving, TX, US

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