This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags). The dealer scheduled the recall repair appointment as well as for a manufacturer recall for the rear structural enhancement. When the contact arrived to pick up the vehicle, the contact was informed that the oem trailer hitch needed to be ordered and the parts were not available to order the parts to receive the recall repair concerning the air bags. The contact was unable to determine when the vehicle would be repaired. The dealer continued to state that they would follow up with a solution, but the contact received no follow up response from the dealer beyond a reasonable time frame. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2003 Jeep Grand Cherokee. The contact received a recall notification regarding the trailer hitch; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure.
- Niagara Falls, NY, USA
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- Warner Robins, GA, USA