This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V218000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Headlights turn off after using the turn signal switch. Started happening once in a while but now it happens not only after using the turn signal switch but the headlights will turn off for a few seconds and then turn back on. Other times they will just flicker for several seconds. This is a SERIOUS SAFETY ISSUE. The headlights turning off or flashing at night is not a safe way of driving. There are many reported cases of this issue on the Kia Owners Portal so they can't say they didn't hear about it. I would think I could take it into Kia to have them replace the turn signal switch since that is the only thing that makes sense. And I can recreate the issue by wiggling the switch. (This is not related to the light sensor since I do not have automatic headlights.) Why hasn't there been a safety recall issued"?? This has been happening for over a year and I just try to drive only during the day until Kia is forced to fix the problem. That is no longer possible as I am now working nights. What are my options to have this resolved without costing me any money??" Please have someone reach out to me at SteveSerrao59@gmail.com to assist me in my research.
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V218000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the check "EV System Light" was displayed. The failure mileage was unknown. VIN tool confirms parts not available.
Kia issued recall 23V218 in relation to the High Voltage Battery being able to short curcut and catch fire. They don't know for sure the cause, nor do they have a remedy in place yet. If my car can randomly catch fire, that sounds like a pretty big saftey recall issue. That recall was issued 4 months ago. I asked about being given a loaner car until there's a fix and I was told no. I asked about them repurchasing the car since they don't have a fix, they said no. I asked about the battery being replaced as a precaution and was told that they don't yet have a way to make sure the replacement battery won't have to same issue. So there are all these ppl driv9ng down the street because we don't have any choice BUT to drive our car and Kia isn't willing to help us in any way shape or form.
This would be the third time of car breaking down without any warning. When there is a problem with the car there is never no indication that there are any problems. No warning lights, no nothing car just breaks down.
- Maple Grove, MN, USA
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The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, an abnormal, rattling sound was coming from the vehicle. There was no warning light illuminated. The failure persisted, and the vehicle failed to start after several attempts. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 123,000.
The contact owns a 2015 Kia Soul. The contact stated that upon research, he noticed that the VIN was included in the NHTSA Campaign Number: 20V389000 (Power Train, Electrical System) and 23V218000 (Electrical System) however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I bought this vehicle new (under 3k miles) from the dealer Kiefer Kia. The very next day I brought the car back as there were obvious problems with it immediately. The car would hesitate, almost as if it were about to die, while driving or even sitting at a light. When I took it in the repair person heard the problem but said "that's normal for a new car". I wanted to reopen the car but they said there were no returns. I came in 2 other times. On the 4th time they finally replaced the computer. It did nothing to fix the problem but from that time I had electrical problems. They denied the electrical problems. 2 more visits they replaced the computer again and some other recall. Both problems continued. I've had to replace the battery more than once a year. It still hesitates but covid happened and now I'm in a wheel chair and have problems getting around so brining it in is even more difficult. I don't trust any more repairs they're doing I just want my money back. I stopped driving it on the highway as I'm to afraid of the engine catching fire with how it eats oil. If I want to go out of town I have to rent a car!
I have had several issues with my car. The check engine light is on, and now my traction control light comes on all the time now. When that happens my car won't tact. I had auto zone check out the check engine light, was told it was the catalytic converter. My mechanic changed my oil and told me to start checking my oil every 500 miles, that it was consuming oil. I paid Kia $170 to confirm what auto zone told me. So I average a quart of added oil every 750 to 1000 miles. I see no point in replacing the catalytic converter until we know what is going on with the engine. This started at 113,000 miles, my car has 127.000 now. I have talked to The dealership where I purchased my car, basically they can't help me unless my check engine light flashes and the speed cuts down to 40 miles an hour. My car is having the same issues that are described in recall (SC176) and (SC200). I would appreciate it if you could tell me if my car should have been in the recalls. Thank you for your time and assistance.
I have a check engine light on vehicle. Have started to notice drag and acceleration problems, loss of fuel mileage since check engine light appeared. Had code diagnosed and got a failed catalytic converter code. Also a previous Mass Air Flow code. There are recall notices based on this issue. My VIN is not populating that this is an issue however in a search. There are multiple complaints for this code. My fuel consumption has gone from 32 to 26 on highway and jerky acceleration, and hood is very warm to touch after turning off engine.
MY KIA SOUL melted down 3 replaced ignitioon coils they melted and were smoking. dealer wont cover sice its electrical --i purchased a 10 year 100k mile extra warranty through fidelity in deerfield beach fl they sad battery caused it and wont even come to look at it, car just turned 57 k miles -- what can i do ?? dealer wants 4 k $ to repair
I-€™ve had my check engine light come on ever since I bought the vehicle and the code is for catalytic converter, my car overheats and does not properly shift right engine is very shaky and unstable while driving on the road. I don-€™t know why my Kia doesn-€™t qualify for the recall when it-€™s having the exact issues that the recalls state
1. The Oil light came on and I thought I just needed an oil change. I was driving when my car started making a knocking noise. I called 4 KIA Dealerships to explain my situation and they all kept trying to push me off on the other, until one of them was finally able to get me an appointment at the other location in Longwood, Fl. Long story short they told me that there were a few recalls on my car and they could be fixed, only to find out later they could not fix my car due to another recall not being done on the car, even though the recall notice that they sent me was said they are to fix Catalytic Converter Protection logic in the Engine Control Unit, and if Necessary Replace the Catalytic Converter and/or Engine at NOT COST TO ME. Yet KIA Dealership called me back to tell me they couldn't fix it and I must speak with the manufacturer of KIA to ask them to fix it only for them to say they would give me a case number and call me back, ONLY NOT to call me back and then the person who said he'd be fixing my car kept giving me the run around and then told me he would speak with the regional manager of KIA and they could possibly GIFT me an ENGINE, for my car. Like how odes that make since. They can GIFT ME AN ENGINE, but they can't fix my car like it states in the letter they sent me. It clearly states my car can stall (which it did) and cause an accident, catch fire or combust due to the recall issues. No matter what was said it's like KIA Dealership was trying to BLAME ME FOR THE ISSUES WITH MY CAR WHEN THEY SENT ME A NOTICE AND THEY TOLD ME ABOUT THE RECALLS WHEN MY SON BROUGHT THE CAR TO THEM. I screen shot all the conversations sent to me via text and chat. LIES AFTER LIES FROM THE KIA DEALERSHIPS so disappointing. My car has been at the dealership for almost 2wks and nothing has been done. They want ME to pay $6,720 for a new/ENGINE replacement when they are supposed to fix it for free regardless the issues and warranty! No one has contacted me for days now!"??"
At busy intersection was stopped for red light. When light turned green put foot on gas and car would not move more then 5 miles per hour. No warning lights on dashboard. Was able to get to side of road. Has car towed to mechanic close by, they said both catalytic converter would have to be replaced $4,700. Strange to have this kind of damage fir car under75,000 miles. Looked up recalls and KIA had one fir that year of car. Recall number: SC176 Had car towed to closest KIA dealer in Gladstone Oregon. They said the engine showed damage and would $8,700 to fix. Said recall or the warranty would not cover cost. Warranty for up to #100,000 and recall states recall could cause engine damage.
Driving the car up the 101 Cuesta Grade and lost acceleration. The speedometer went to zero and as the car died I pulled to the right side of the freeway / grade. Smoke started to enter my vehicle. A car stopped in front of me and one behind and the people ran from their cars to tell me to get out of my car as my front engine underneath was on fire. I got out of the car and opened the back hatch to remove my belongings as the engine burst into flames. This car has been maintained by KIA and by a personal mechanic and we were up to date on all recalls. We were NOT included in the most recent engine fire recall. The car is completely destroyed.
The contact owns a 2015 Kia Soul. The contact stated while driving 35 MPH, the vehicle began to hesitate. The contact stated that the battery and the oil warning lights were illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the local dealer and was informed that since she did not have an extended warranty, they would not service NHTSA Campaign Number: 20V750000 (Engine) that was associated with the VIN. The vehicle was diagnosed and repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 104,000.
My 2015 Kia Soul had a recall for the Catalytic Converter, which I was Never informed of. My check engine light came on and I took it to get checked, they told me the trouble, my husband was a mechanic so he checked id there were recalls and to find out there was one on the catalytic converter, I took it to the dealership of March in 2021, they fix the catalytic converter and changed it. Only to find out that my entire engine was ruined because of the damage from the catalytic converter. My car stalled on the freeway going 65 miles an hour with my daughter in the car. We were almost hit by a semi truck, I took it back down to the dealership after the check engine light came on told them it was stalling. They charge me for a fuel sensor and said that was the problem. I took a back down to the dealership because it was continuing to Saul after that, call the recall Center for Kia and I was told by a representative that I would be getting a new engine. When I went down to the dealership to get the new engine they told me that was incorrect and I have still not gotten my car back after two days. The dealership has yet to call me either to tell me what exactly is the issue with my car
Was driving the vehicle everything was normal all of a sudden the it began to smell like it was overheating. Then car started to lose power an stalled out. I pulled over let it set for a good 30 mins. I checked all the fluids everything was great. So I started the vehicle which was hesitant began driving did great for about 15 mins. And the same smell plus some other sounds crazy but egg smell occurred and I pulled over about 4 mins after I began to notice it was running strange. The check engine light came on an now this vehicle misses and does not run correctly. I check the fluids and tires every Monday and Thursday. I went to have the codes for the check engine light that came on after the incident happened. It gave me several issues that wasnt there at all before whatever happened happened.
We had a recall so we brought our Kia Soul 2015 to be repaired. They had the car for a month. When we got the car back it wasn't the same, the engine light came on. We called them again they said it was normal and our car was fine. We kept calling them the it wasn't. we were going to nh for a family reunion and bring his daughter back oo. They said that they needed to see the car onnly when the light was on, it always came on at odd times. But they assisted it was fine to go up North, well when we hit mass. The car blew it's engine. They ried to say we had no oil in in, my husband changed the oil before weleft and everything that the recall said would happen did happen.. the car was left in mass at tewksbury Kia and Kia would not fit the bill. So we have no car since we were in financial stress. I have no car they came and took from us. And I still have to pay even though I had the insurance were something happen it get paid off. So on a main highway our car died in the flow of traffic the scarcest thing in the world. Had to get a hotel, rental loss of work and had to depend on neighbors for a ride to work, I loved our car. Bryan Kia in leesburg fl didn't do us right or Kia we did our part they didn't, I have the repair bills at home, at work just found this site. Please help
A D V E R T I S E M E N T S
- Cerritos, CA, USA