This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As I was driving home down country roads my bright lights went out. I now only have regular headlights and no one has indicate they know how to fix the problem. This is a huge safety concern as I need them especially driving down dark country roads. I now have to drive another vehicle at night bc you cannot see.
My high beams have all of a sudden stopped working. The light on the dash indicates that they are on, but they don't work at all. This poses a safety issue when driving the vehicle at night. I have an appointment with my dealer to have the problem looked at and hopefully fixed, although I have been seeing that there are many issues with the high beams on this model
High beams not working even after a fuse/relay replacement. Both went out at the same time, have yet to take it in for repair in hopes a recall covers this issue soon.
- Hodgenville, KY, USA
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My high beam lights do not work. My low beams are all that I have. It is a safety hazard at night due to not having adequate lighting to drive in dark areas. I have had no warning lamps or notifications come on but it has been going on for at least 1-2 months. I have been thinking my lights weren-??t bright when switching between bright and dim but just put it to the text on 3/13/2023 and realized they are not in fact changing despite the bright light signal turning blue on my display.
Several months ago, my high beams quit working inexplicably. The panel indicator light does indeed work (ie, it shows the "blue high beam" icon when I engage), however, the high beams themselves do not. I brought it to the dealer for repair, but they told me that there is no fix that they know of --short of replacing the entire light assemblies on both sides, which would be very expensive (and unnecessary). This is extremely unsafe. I frequently travel at night and in the mountains, and it has changed my driving habits significantly. I can't believe that KIA has not yet issued a recall, as the bit of online research i have done for this problem indicates there are many people experiencing the same issue. Yet there is no repair solution. I hope it does not take a serious accident/injury for KIA to address it. Given the lack of visibility with no high beams, it is inevitable that accidents WILL HAPPEN with this deficiency. I feel the NHTSA needs to take immediate action and hold KIA responsible for a recall/fix! Thank you
I was traveling with my family and while driving on a dark road, I turned in my high beam lights on, but nothing happened. I tried several times but they still did not work. Just a few weeks ago there were working. I do not have any indications on my dashboard of any issues. I do use the Kia app and the last healthy alert indicated no issues. I did a little research online and found a forum with other Kia customers having the same issue. Because of this, I decided to make an appointment with the dealership and file a complaint to assure this issue gets resolved in a timely manner.
Brights not working even though dash indicates they are on. Took car back to where I purchased and they told me there was a recall on the headlight shutter. They said to take car to Kia. I contacted Kia and was told by service department that there is NO recall on bights although they are getting many complains on this issue
High Beams failed with no notice and are non-operational. Took to dealership and was told the issue was a design issue and was told that KIA would not cover the defect. Contacted KIA customer service and they denied to cover the repair. A simple Google search shows there are multiple incidents of this happening.
The contact owns a 2020 Kia Telluride. The contact stated while driving at various speeds at night, the high-beam headlights failed to function as needed. The contact stated that he was uncertain if the high beam symbol was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the headlight assembly switch needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.
High beams no longer work on the car. No high beams creates an obvious safety risk while driving at night. The problem was confirmed by an independent service provider. The provider tried the bulb and that did not fix the problem. They said it was some kind of mechanical damper in the lighting unit that was likely the issue. I have an appointment Wednesday with Vision Kia East Rochester to get their diagnostics of the issue. There is no warning lights and as far as the dashboard of the car is concerned...the high beams are functioning as they should (though they certainly are not functioning at all).
When I bought the car I wasn-??t aware that the bright light will not come on. This is a huge safety issue as I can-??t use my brights in the dark. I have almost hit multiple deer as I couldn-??t see them in the dark area I was in. Dealership is aware of it.
High Beam lights stopped working at the same time at about 65K miles. I live in a rural area and went to use them and found it odd the light on the dash would come on but lights did not change. Took car in and was told it would be about $1200 - $1500 per headlight to repair. There was no alternative to just changing the bulb the whole mechanism would have to be changed. There were no warnings they were going out, not one at a time just bam! The area I drive in has lots of large wild animals(deer, hog, coyotes) and curves in the road and this makes for a complete driving hazard for me and my family. I try not to drive very late at night when the animals are usually moving due to the fact that I cannot see well with no high beams. This issue is keeping me from doing my normal day to day activities if they happen to go into the night.
Complete loss of high beam headlight function without warning. The failure occurred on completely dark rural roads at night. It is a huge safety issues as it compromises navigation and increases the risk of hitting deer or other large animals. The car is dangerous to the occupants of the vehicle in these conditions. The high beam indicator dashboard light illuminates, but the high beams do not engage. This is a mechanical issue with the shutter or headlight assembly not lifting into the high beam position. The mechanic at a non Kia affiliated service and repair location observed that you can clearly see the head light assembly sticking and when it tries to transition from low beam to high beam. Kia dealerships are keenly aware of and clearly informed of this factory defect. They offer no solution other than to replace the entire headlight assembly with the same defective assembly with no assurances it will not occur again. The cost to replace both headlight assemblies is significant and creates a hardship for me as a fixed income retiree. As previously stated, there was no warning and the high beam indicator light illuminates as if the high beams are working.
This is an addendum to NHTSA tracking # 11508192. Please see attached Kia Dealer repair recommendation which is to Replace both Front headlamps with a cost quote of $1,682.54!!!! This vehicle is a 2020 with less than 65,000 miles.
High beams just stopped working and won't turn back on. The bulbs were changed and a new relay was tried out, both did nothing. The dealer is looking into it further but I have read that this is a problem with similar year/make/model. We drive on desert roads every weekend where there is limited visibility and no street lights for very long distances. Our high beams are a critical safety element.
A D V E R T I S E M E N T S
- Park Rapids, MN, USA