really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
3,250 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Lexus ES 350 engine problems

engine problem

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2011 Lexus ES 350 Owner Comments

problem #4

Dec 312013

ES 350 6-cyl

  • miles


2011 Lexus ES350. Consumer writes in regards to vehicle acceleration problems. The consumer stated when her husband moved the gear from park, to drive, the vehicle shot out like a rocket. The vehicle went through and broke an iron gate, smashed some electrical equipment, took down a tree and another one fell on top of the vehicle crushing and breaking the driver's side window. The vehicle finally stopped under the stairway to an upstairs condo wall. The consumer believed the vehicle went airborne at some point. The vehicle was totaled. Also, the air bags did not deploy.

- Hampshire, IL, USA

problem #3

Jul 082012

ES 350 6-cyl

  • 13,000 miles
At approximately 7:23 pm on July 8, 2012, while parking in the parking lot of our local church, the vehicle suddenly accelerated on its own. The car was almost at a complete stop, when this sudden uncontrolled acceleration occurred. At that time lots of people were exiting the church and walking towards the parking lot to get into their cars, while others were inside and outside their vehicles waiting for the next service to start. I was terrified since as hard as I pushed the brake pedal, my car continued accelerating ; it ran over the concrete parking bump, hit an electrical installation, and came to a complete stop when it hit a parked SUV on the opposite side of the parking lot. The front section of my car was completely destroyed to the point where it was not drivable. I towed the vehicle to my house and later to the Lexus dealership for an inspection. An inspector from Lexus corporation inspected it on July 17, 2012. He called me the same day to let me know that the inspection was completed, however he would not disclose any inspection results, due to Lexus policy. I am still awaiting a formal response from Lexus.

- Miami, FL, USA

problem #2

Apr 072012

ES 350 6-cyl

  • miles
At approximately 6:30pm, while making a right hand turn into a friends driveway, the vehicle suddenly accelerated on it's own, and the brakes would not work. The vehicle continued to the right as if locked in to the right hand position, hit a tree and finally came to a stop by hitting high concrete steps. The vehicle was towed to the dealership, and later to the body shop as the vehicle was not drivable. During the interim, the vehicle was inspected by Toyota. Post investigation, the letter recently received from Toyota states "during the limited test drive accelerating and braking tests were conducted and the vehicle performed with no abnormalities found". the vehicle was not drivable per the mechanic at the dealership and the mechanic at the body shop, due to the significant damage and fluid leakage. This letter from Toyota's investigation is incongruent with the facts as I know them. As of this date, June 3, 2012, the vehicle is still being worked on.

- Redwood City, CA, USA

problem #1

Dec 262011

ES 350 6-cyl

  • miles
At about 2:00 pm on Dec 26, 2011, while parking in a public covered garage, I turned into the parking space, positioned my car, and was about to turn off the engine when the car lurched forward, hitting the concrete wall in front of me. The passenger in my car, my 21 year old daughter, also a licensed driver, felt the car lurch and accelerate forward. Since I had reached a good parking position, I am certain that I had my foot on the brake and would not have been trying to accelerate. The injury to my foot, from all indications, shows that my foot was on the break. I had it X-rayed on Dec 27 at a patient first medical facility and also was seen on Dec 28, by my family physician. He examined my foot and indicated that my ankle sprain was injured as I was braking; it would not have sustained that injury if my ankle would have been on the accelerator.

- Hamilton, VA, USA

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