This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall I received the airbag safety recall in June 2016, and I have not been able to use the front passenger seat of my car since then. I have not received another update about the remedy for the potentially deadly and exploding airbag in my car, and it has been four months. Local auto dealerships do not know the timeline for replacements, either. This is awful. I need to be able to Transport passengers in my front seat.
The contact owns a 2011 Lexus ES350. The contact stated that the passenger side air bag warning indicator did not register them in the seat. The vehicle was taken to the dealer where it was diagnosed that the air bag sensor needed to be recalibrated. The vehicle was repaired however, the failure recurred. The contact was informed due to their weight, approximately 90 pounds, the air bag would not register them in the seat. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). However, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Austin, TX, USA
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Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bag) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/20/16
Takata recall: The information provided 4 months after original recall notice is listed as "no remedy". this is not acceptable. Having no front passenger seat available is not acceptable. A fix needs to be done immediately. We are in zone a
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/01/16
Takata recall I called Lexus company hotline 2nd time, and they said they can't fix my car since there is no remedy. What are my options? thanks sachin
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 15V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
"takata recall" I contacted the local dealer at 8:00 am and was told that they would provide me with a loaner vehicle from enterprise for up to $35 per day. However, the service manager was in a meeting and would call me back at 11:00 am with the particulars on how to go about getting into the vehicle. Since I did not received a call from the service manager I called back and was told that my vehicle was safe to drive and I would not get a loaner car. I was also told that if I had any other concerns to call Lexus customer service. I called Lexus customer service and explained that it is totally unacceptable that I cannot use my passenger front seat without the risk of injury or death to the front seat passenger. I regularly travel with 4-5 other passengers in my vehicle. Again, I was told that I was not at risk because of the area in which I reside. That being the case, I requested a hold harmless letter from Toyota motor corporation. The customer service representative said he would send me an email which he did but it did not address my specific needs or concern
The contact owns a 2011 Lexus ES-R350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available.
Takata recall: Information from Lexus dealer is parts to correct the recalled air bag problem will not be available till January 2017. This is totally unacceptable and unreasonable to expect the customer to wait five or six months for repairs.
A D V E R T I S E M E N T S
- Decatur, GA, USA