really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
21,870 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Lexus IS 250 engine problems

engine problem

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2014 Lexus IS 250 Owner Comments

problem #2

Dec 022014

IS 250

  • 1,740 miles


On Dec. 2, 2014, I was entering a walgreen's parking lot in my leased 2014 Lexus Is 250, which I had owned for only 4 months with 1740 miles. Moving at 5mph or less, I turned the wheel to enter a parking space, when the car suddenly accelerated and took off. I pressed the brakes to the floor and nothing happened. The car jumped up over a planted median filled with bushes, trees and a phone pole. The front tires became lodged in mud and that stopped the car. I missed the telephone pole by less than 1 foot. Luckily, I had an individual witness the entire episode. I telephoned Lexus emergency services and Lexus customer relations immediately. The car had to be removed from the median by a tow company and was taken to the dealership where purchased. After examining the car from Dec. 3-Dec. 10, the dealership claims there is body damage but no mechanical problem with the car. The dealer called on Dec. 10 saying the car was ready to be picked up. I noted inaccurate data in the service report from what I told the service manager originally, and I was given no information as to follow-up on this matter. I was simply told that Lexus corporate had been out to see the underside damage to the vehicle.(front bumper, paint, cracks on base of bumper), and that I would hear from them in 10 days. I called Lexus corporate and was told that the matter is now in the legal dept. And that it would be far more than 10 days for a response. Rather, I could expect a call in 4/6 weeks or longer. I am now driving a leased vehicle that I am very scared to operate, not knowing when a similar incident could occur where I could be killed or injure or kill someone else. Lexus, particularly the dealership, appears to be wanting to distance themselves as far from possible from finding a suitable resolution.

- Fort Lauderdale, FL, USA

problem #1

Sep 262014

IS 250

  • 42,000 miles
Without warning, the vehicle stopped accelerating as I was driving so I pulled off the road onto the shoulder. Once the car stopped, smoke began to come through the vents so I exited the vehicle. Several minutes later I could see flames coming from under the hood. Before the fire department could make it to the scene, the entire front end of the car burned completely. The fire department said they were going to classify it as a "mechanical failure".

- Ashburn, VA, USA

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