2008 Lexus IS 350 body / paint NHTSA complaints: Structure

NHTSA — Structure Problems


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
45,452 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Lexus IS 350 body / paint problems

body / paint problem

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2008 Lexus IS 350 Owner Comments

problem #19

Mar 032014

IS 350

  • miles


Dashboard has melted and causing significant visibility issues while driving.

- Tampa, FL, USA

problem #18

Oct 032013

IS 350 6-cyl

  • 35,760 miles
My Lexus IS350, 2008 has just over 40000 miles. The dash for about a year or more Is sticky. Driver side Is worst. Reflects into windshield making it hard to drive. I called Lexus several times with no help. Try water/ water and soap. Come in and let detailers look at it. Can't do any thing. Call Lexus dot com. Can't do any think. Never put any on dash as windshield Is too close to dash. The reflection makes it hard to drive in sun. Seems like dash glue Is coming up. Seems like maker should have a fix. Its getting dangerous to drive. Wanted to keep car a long time but don't know now. Scary.

- Redondo Beach, CA, USA

problem #17

Oct 092014

IS 350

  • miles
My car Is six years old. It was purchased new. Over time the rubbery substance my dashboard Is made of has started to melt and become sticky. I've never had this happen in a vehicle and wouldn't expect it from a Lexus. Recently, the sun has started to glare off of the melting dashboard, onto the windshield, making visibility of the road difficult. I'm concerned for my safety. Lexus needs to issue a recall. Please help.

- Beaumont, TX, USA

problem #16

Aug 042014

IS 350

  • 56,000 miles


25% of my 2008 Lexus Is 350 dash is melting. The shine from the dash reflects off the windshield producing a significant glare. This issue could potentially cause an accident. The material used for the dash and door panels are defective and not up to par for Lexus or any other luxury auto maker. Contacted Lexus customer care directly and they realize there's an issue based on the pics I sent them. They offered me 25% parts and labor.there is no recall at this point. I bought the car last year, July 2013. It wasn't evident that the dash was melting until summer, this year. I bought a sun shield and tinted the windows to limit the melting dash. The sum shield sticks to the dash now.

- Fort Walton Beach, FL, USA

problem #15

Aug 312014

IS 350 6-cyl

  • 99,000 miles
The plastic dashboard on my vehicle has become wet and sticky because of the sun. There Is a bad glare fr the dashboard making it dangerous to drive in the sun as I cannot see clearly in front of me.

- Palm Beach Gardens, FL, USA

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problem #14

Aug 012012

IS 350 6-cyl

  • 39,897 miles
Recall on defective materials. Sticky melting dashboard and inside panels deteriorating with every touch. The dealer wants to charge me the cost of labor to replace their defective dashboard and panels. The melting/sticky dashboard can be hazard interfering with visibility in the future.

- North Miami, FL, USA

problem #13

Aug 012014

IS 350

  • 145,000 miles


The dashboard of the car melts in the sun causing excessive glare. I have attempted to have it resolved but Lexus will not fix the problem. There Is something wrong when the dashboard can not withstand normal temperatures in fl.

- Apollo Beach, FL, USA

problem #12

Jan 042012

IS 350 6-cyl

  • 40,000 miles
Dashboard began to melt and cause sticky resin. Also, driver door same material began to degrade.

- Jacksonville Beach, FL, USA

problem #11

Jul 152013

IS 350 6-cyl

  • 58,000 miles
The dash board starting getting worse day by day getting extremely sticky and starting to have melt spots causing a huge glare when I'm driving. I know this Is a big problem on a lot of Lexus Is owner 06-12. I use the wind shield visor all the time and never wipe with chemical.

- San Antonio , TX, USA

problem #10

Aug 062014

IS 350 6-cyl

  • miles
My 2008 Lexus IS350 dashboard is melting, when the sun hit the dashboard it hard to see what in front of the road. Spoke with the Lexus dealer service, they told me my warranty is expired so they cannot do anything.

- Stafford, TX, USA

problem #9

Aug 052013

IS 350 6-cyl

  • 49,855 miles


My dashboard Is melting horribly. I have contacted Lexus on several occasions. I was told that I first needed to bring it the nearest dealership in my area to have to serviced and get an estimate. The service report stated that the dash was in fact melting and needed to be replaced. I followed up with another call to Lexus and was informed that it was out of warranty and that it could not be replaced. I indicated that issue Is by far not a warranty issue but in fact a defect in the material used to make the dashboard. The visibility on the driver side Is horrible and quite dangerous.

- Cypress, TX, USA

problem #8

Jul 012014

IS 350

  • 80,000 miles
Melting dashboard. Melted material is causing glare on windshield that is in direct eyesight. Occasionally impairs road view.

- Houston, TX, USA

problem #7

Jul 012013

IS 350

  • 50,000 miles
The dashboard Is melting and the door side panels pieces are falling off as if the plastic Is old and dry. I contacted Lexus who told me that the Florida sun was too hot for the cars and that they were not at fault for this and also advised me that they would not cover the defects. Damage Is estimated at $ $1,200 per the dealer

- Miami, FL, USA

problem #6

Mar 112014

IS 350 6-cyl

  • miles
I have a 2008 Lexus IS250 that Is out of warranty. The dashboard and door panels literally started melting. I contacted Toyota/Lexus a few months ago since not only was the dashboard melting by the day but the door panels are also melting ruining several pairs of pants. I was told that the vehicle was out of warranty & that there was nothing they could do. After several calls, I received a call from Lexus stating they would replace the dashboard but I was responsible for the labor. I told them I should not have to pay for anything since it's a manufacturer's defect but they said that the labor was my responsibility. So I went ahead and paid the labor and had the dash replaced. Although Lexus also agreed to replace my door panels, the labor cost of $1,300 was absurd and again my responsibility according to Lexus. I wasn't going to pay that amount that's crazy. So my door panels continue to melt. At this point I want to file a complaint to get reimbursed for the $600 labor I had to pay for the dashboard and would like Lexus to replace my door panel at no charge to me.

- Hialeah, FL, USA

problem #5

Jun 112013

IS 350 6-cyl

  • 70,000 miles
Affected parts: -- dashboard & all 4 interior door panels -- my 2008 Lexus Is suffers from a well known issue among Lexus owners in southern states. The dashboard and interior door panels become almost playdoh like under normal use of the car. My dashboard Is extremely melted to the point that it becomes mirror-like in direct sunlight. This produces a white glare on the windshield, severly impairs daytime driving and makes the car liabilty to myself and others. Door panels that leave sticky residue on my clothing have to be babied so that they don't crumble or become even more marred than they already are. Since I'm just outside their warranty, the dealer declined to assist me financially and as of today corporate refuses to help other than to allow me to pay them out of pocket for something that should not even be an issue. I am the 2nd owner of this car as of last year and a Toyota customer since I began driving in 2007. I just want Toyota to own up to this defective product and do the right thing. This Is neglect on their part, not mine. I didnt make the melting dashboard, they made it when they chose to use sub-par materials to cut costs.

- Palm Bay, FL, USA

problem #4

Jun 022014

IS 350 6-cyl

  • 56,000 miles
Dashboard has developed a sticky, shiny appearance. Dealership has acknowledged that these models have this problem but will not cover under warranty. The shiny appearance makes it difficult to see out the windshield in strong sunlight. I feel this is very unsafe. Will the airbag deploy properly with a sticky surface?

- Redwood City, CA, USA

problem #3

Mar 142012

IS 350 6-cyl

  • 25,000 miles
Dash is melting, sticky,

- Valrico, FL, USA

problem #2

Jun 222012

IS 350

  • 81 miles
When accident it get hot outside my dashboard starts to get soft and shiny and sticky.when it gets to that point in the middle of the day it creates a glare reflection on the front windshield that makes it hard to see. I try to bring this up to 3 separate Lexus dealership and the all of them don't want to take responsibility for the issue instead they accuse me putting some type of chemical over it which I have not put a thing over my dashboard or my door panels not even water. They don't really care about driving safety hazard for the consumer's safety, all they wanna do this just push us away and said it was something that we did or something that we put on the dashboard. And they claim that they have never heard about this issue before when I obviously do a search on the form a lot of consumers Is having this issue everywhere. Buying a $40,000 car we should not have to deal with this driving safety issue of the dashboard melting having a glad reflection on the front windshield that will cause an accident eventually and it will be a big lawsuit.

- Monterey Park, CA, USA

problem #1

Mar 012011

IS 350 6-cyl

  • 59,000 miles
The dash is sticky and reflex in the windshield. Lexus will not do anything for me. I also had my nav system touch screen fail. No Lexus help.

- Boca Raton, FL, USA

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