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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Lexus IS 350 engine problems

engine problem

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2012 Lexus IS 350 Owner Comments

problem #2

Jul 172015

IS 350

  • 14,500 miles


When exiting a drive through car wash (vehicle in N) told to drive out. I put it in drive, begin to depress gas pedal, it jams down, I peel out towards a concrete jersey wall, hit it with the front passenger side corner front, bumper and front wheel...then the back wheel, still 1/2 donut, end up facing back in direction I just traveled from..only stopped when I hit the on/off button. I've driven for 35+ years 9 of which I had a cdl and drove professionally for fedex and never had an accident..I've driven variety of cars and trucks..never had a problem with confusing gas pedal and brake pedal....looking at 4500+ repair bill 9 days of rental.. and now scared to drive it... floor mats were secured, no additional mats on top of secured one, flat bottom shoes, no talking/texting on the phone at time of accident.

- Roanoke, VA, USA

problem #1

May 152013

IS 350

  • 23,000 miles
My Lexus 2012 Is 250 accelerated on its own, brakes did not engage after depressing them X2, and then I crashed into a truck. Air bag did not deploy. Reported to Lexus who assumed no responsibility for incident. Third party inspected car and downloaded black box. Report from Lexus stated that car was drive able and no issues were found. Car incurred $18,000 in damages and was not drivable at the time of inspection. Witnesses at collision shop will validate such. When speaking to representatives at Lexus to report incident I was told by 2 reps on 2 occasions that this has happened to other vehicles that were the same make and model. Disturbing

- San Diego, CA, USA

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