really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
52,490 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Lexus RX 350 body / paint problems

body / paint problem

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2007 Lexus RX 350 Owner Comments

problem #19

Feb 142013

RX 350

  • miles


The dashboard has developed several hairline cracks and has become severely brittle, for example if you were to just scrape it with your fingernail the material just puttys up like clay. If not repaired, the cracks will continue to enlarge and the dash will literally disintegrate, possibly affecting the deployment of the dashboard air bags. I feel that the defective dashboard is a manufacturer's defect and it should be repaired/replaced by Lexus, as it is a potential safety problem!!!!!

- Palm City, FL, USA

problem #18

Nov 012012

RX 350 6-cyl

  • 35,000 miles
The rear lift gate handle is melted and gooey. When I touch it to open the rear door, I get this gooey tar-like substance on my fingers. My dealer told me it requires a complete replacement of the door's electrical components to fix. Seems unusual that this is electrical, but if it is, then something is generating an unusual amount of heat to melt the rubber cover. My car is black, but it is stored in a garage...and the handle is covered and out of the sun.

- Miami Beach, FL, USA

problem #17

May 072012

RX 350

  • 50,000 miles
There is melted plastic in the rear boot door which prevents the rear door from opening automatically. I have to walk to the back of the car to manually open the rear door. Opening from the remote or from the button on the inside of the car does not work. The door sticks to the body and has to be forced open.

- San Francisco, CA, USA

problem #16

Oct 212014

RX 350 6-cyl

  • 40,000 miles


Exterior rear hatch handle covering melted into a sticky goo rendering the handle useless. Dealer advises there is a service bulletin out about this occurring only in Florida and that it is not covered under warranty. Remedy is to replace the entire electrical assembly and cover.

- Gulfport, FL, USA

problem #15

Sep 172014

RX 350 6-cyl

  • 61,000 miles
The dashboard has developed several hairline cracks and in one spot a small part of the dashboard has detached, revealing the padding underneath. If not repaired, the cracks will continue to enlarge, possibly affecting the deployment of the dashboard air bags. I feel that the defective dashboard is a manufacturer's defect and it should be repaired/replaced by Lexus, as it is a potential safety problem.

- Ormond Beach, FL, USA

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problem #14

Sep 052014

RX 350

  • 88,117 miles
Dashboard is melting and has numerous cracks. Dashboard is sticky to touch and causing glare on front windshield, causing reduced visibility. Cracks are around passenger airbag and is unsafe as a possible explosion of airbag may occur or airbag may not deploy during impact (when needed to deploy). Additional cracks around ignition and instrument panel, again unsafe condition. Door panels are melting and cracking. Inside door panel, material around window is now melting causing the plastic to remain on windows after they are lowered and raised. Again, unsafe condition, as visibility is reduced when trying to see out windows.

- Sarasota, FL, USA

problem #13

Aug 202014

RX 350

  • 63,078 miles


My Lexus's dashboard is melting and cracking. It's so soft that if I miss the key hole it will dig a hole in the rubber around the ignition. Resale value seriously diminished.

- Miami, FL, USA

problem #12

Sep 192012

RX 350 6-cyl

  • 95,000 miles
The whole dashboard is cracking.

- Lake Worth, FL, USA

problem #11

Dec 192013

RX 350 6-cyl

  • 80,000 miles
The contact owns a 2007 Lexus 350 rx. The contact stated that the passenger side dashboard was cracked from the steering wheel that exposed foam through the interior. The manufacturer was contacted and did not provide a remedy. A local dealer stated that the dashboard needed to be replaced. There were no repairs completed on the vehicle. The failure mileage was 80,000. Updated 09/11/2014 updated 1/13/2015

- Venice, FL, USA

problem #10

Mar 102014

RX 350

  • 70,000 miles
I noticed extensive cracking of my dashboard. I couldn't believe it...it seemed to show up all at once, and I had never had this happen to a vehicle before. My rx has low miles and has never been in any kind of accident. In 45 years we have owned many vehicles, have driven many of them to over 200,000, and none of them have ever had a crack in the dash, much less cracking across the entire dash! in fact my sister in ca has the exact same vehicle, but hers has 225,000 miles, and her dash is perfect! immediately, I suspected a quality issue, and assumed that surely Lexus would stand behind their product. Boy was I wrong! I took it into my dealership for an inspection, waited 6 weeks for a reply, and when no response was given, I called back. I was told the vehicle was out of warranty (we aren't talking about a wear-and-tear issue here...this is a quality issue!). because my husband does the regularly scheduled maintenance, I was told that the decision not to offer assistance was because we had not spent enough money with them! however, that they surely hoped I could get Lexus to do something about it, because then they would make money on the repair! can you believe it! like other owners, I am concerned this will affect the integrity of the airbags. There are lots of other similar complaints about cracking and melting dashboards, and in South Florida, they are trying to get a class-action suit on the problems. Come on Lexus, I expected more from you! don't advertise your product as a quality product, when shoddy parts are used in its production. We bought the rx because we wanted a vehicle that would last a long time; we've had 2 Toyota avalons we have put over 200,000 miles on. Step up, and stand behind your product! I was quoted a price of $1759.19 to replace the dash!!!

- Longwood, FL, USA

problem #9

Jul 142014

RX 350 6-cyl

  • 92,000 miles


The dashboard presents multiple cracks with no apparent reason.

- Parkland, FL, USA

problem #8

Jan 062014

RX 350 6-cyl

  • 46,000 miles
This vehicle has a crack in the dashboard pad. While this one isn't very large, the last Lexus rx we had, a 2004 rx 330, had cracks all over the pad. The forum on edmunds.com indicated that there were hundreds of owners of Lexus rx and gs models with this complaint, and that Lexus refused to repair this obvious manufacturers defect. Lexus answered my complaint saying that the certified pre-owned warranty I have doesn't cover dash pads. I'm concerned that the cracks may have an effect on the deployment of airbags. Lexus wouldn't address that issue. Maybe it's time that you made them.

- Pembroke Pines, FL, USA

problem #7

Apr 012014

RX 350 6-cyl

  • miles
The dashboard began cracking all around the glove box. The car has been garage kept and should not be cracking due to heat. I researched the problem on the web and found this to be a common issue with the Lexus dashboards. I went to both the dealer and Lexus corporate office for assistance and the refused any help. The offered to repalce it for $2,500.

- Miami, FL, USA

problem #6

Jun 122014

RX 350 6-cyl

  • 51,121 miles
The dashboard on this vehicle started to crack in multiple spots before our eyes. The dashboard is now an eyesore. This should not have happened to a Lexus and should be replaced by the dealer at no cost to me. Reading all the internet information on this, Lexus is well aware of this problem and refuses to make good on shabby workmanship and parts to keep customers happy.

- Port St. Lucie, FL, USA

problem #5

Jan 022014

RX 350 6-cyl

  • 80,000 miles
The exterior lift gate button has become a black sticky gooey mess. It is concerning that an electrical issue could be melting the black rubber button. Found many other cases of this with Lexus and Toyota sienna's online. Has something been done about this occurrence?

- Lenexa, KS, USA

problem #4

Jan 142013

RX 350 6-cyl

  • 62,000 miles
The dashboard has cracks, it becomes sticky to the touch and then cracks appears. Thought this was a problem with just my car but after searching on the internet I learned that this is a problem with the dashboard on the Lexus car. It odd that it started cracking above the area here the airbag is, at first just one crack then months later multiple cracks to the point they have joined together and now pieces of the dash is falling off. This car is garage kept, never left outside in the sun for any length of time, so sun exposure is not an issue.

- Miami, FL, USA

problem #3

Jul 262013

RX 350 6-cyl

  • 51,000 miles
The covering on my passenger air bag is flaking off and dashboard cracking causing concern of premature deployment.

- Windermere, FL, USA

problem #2

Jan 072010

RX 350

  • 33,000 miles
Lexus RX350 auto-acceleration. While pulling into a parking spot (at a slow speed) in a parking structure, the engine, without pressure on the gas pedal, suddenly reved up to high speed and accelerated into the wire retaining cabled and wall of the structure. The distanced traveled was less than 10 feet before the car was stopped by the retaining cables and the wall. The front end of the car and the structure were damaged. The impact was severe enough to break 5 of the 7 cables. The airbags did not deploy.

- Santa Ana, CA, USA

problem #1

May 192009

(reported on)

RX 350 4WD 6-cyl

  • Automatic transmission
  • miles
2007 Lexus RX350. Ltr regarding a defect he has in his car that he believes came from the factory; he believes the car is not safe to drive. The consumer stated the vehicle pulled to the right while driving, there were large gaps at the right side body seams, front fender headlight and right side door area. The left hinge on the hood was off. The air bag light illuminated

- Renton, WA, USA

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