This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car has a continuous gas smell after start up. When a/c or heat is turned off the car cabin smells of gaslione. I have taken to the car to lexus dealership repeatedly and have been advice car operates as intended. There is also a hissing noise coming from the rear driverside tire area near the gas tank.
The vehicle was stalling and sputtering after driving less than 0.1 mile on a city street. After contacting the Lexus dealership regarding the issue, we had the vehicle towed into the Lexus dealership. After running a diagnostic check, they determined the fuel pump needed to be replaced. The vehicle has 51,701 miles on it. The towing charge was $101, and the repairs were $808.96. Approximately a month later, I saw that Toyota and Lexus were recalling various models and years with a similar issue that we experienced. Although the 2016 RX350 is not currently included, I contacted Lexus because the coincidence was too much to ignore. Lexus advised that our vehicle is not currently included in recall NHTSA 20V012000.
I have almost been T-boned four times in 2 months since I bought this vehicle due to it randomly stalling briefly while turning. Occasionally I lose power while going uphill, and I have had several instances of my vehicle 'jumping' or surging. It happens while I am driving, but the majority if the time I have noticed it, it happens when I am turning or accelerating. I have not had any lights on the dashboard come on, but I have has this issue since day one of buying the vehicle and when I saw the recall that was expanded today on Toyota and Lexus vehicles for a faulty fuel pump, I started reading about it and it sounds like exactly what my issue is. The recall covers 2017-2019 and my car is a 2016, but I believe it should be included as well.
- Fuquay Varina, MD, USA
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- East Orange , NJ, USA