TSB Document:

• MC-10185176-0001.pdf

Affected Component: EQUIPMENT

Summary

CSP08 - NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP (08) � 2019 MAZDA CX-5 DIESEL ZERO COST MAINTENANCE PROGRAM: As a way to show our commitment to customer satisfaction and loyalty and to differentiate the launch of the 2019 Mazda CX-5 Signature SKYACTIV-D, Mazda designed the "2019 CX-5 Signature SKYACTIV-D Zero Cost Maintenance Program". This program was announced to all dealers prior to the sale of the 2019 CX-5 Diesel. Unfortunately, some customers were charged by Mazda dealerships for their scheduled maintenance services. This CSP08 was created as a reminder for dealers to easily track the Zero Cost Maintenance Program. Affected VINs will now display CSP08 Zero Cost Maintenance Program when running a Warranty Vehicle Inquiry. This program provides: Four (4) factory scheduled services which are required during the first two 2 years or 30,000 miles, whichever comes first, at zero cost to the customer for all 2019 CX-5 Signature SKYACTIV-D vehicles (excluding fleet rental vehicles). Allows the Mazda dealer to provide a premium service experience to our CX-5 Signature SKYACTIV-D owners, and builds a positive, lasting customer experience. Please refer to the Warranty Information as well as the Sales and Service Checklists that will be posted on MGSS by December 21, 2020. Owner Notification: Customers will be emailed in late January 2021 reminding them of their Zero Cost Maintenance Program. As a reminder, CSP programs are not subject to the Missed Recall Report but should always be reviewed to see if they apply to the customer concern if a vehicle is at a Mazda dealer.

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