Mazda USA recently refused to pay any cost associated with replacing the engine of my less than 5 year old Mazda. It is obvious that the Mazda defeat in the engine was at fault, TBS-01-013-21

I took my car to a Mazda dealer mechanics for 3 years. The last year and a half I took it to my personal mechanic. Mazda was not interested to see those records.

They claim that their Mazda mechanics might have caught the issue earlier. However, an email or a letter to customers letting the owners know that there could be a potential issue was never sent to me. I think this is irresponsible. I should have been notified about such a defeat.

This was a very expensive family purchase for us. We now had to pay $10K to replace the engine. Mazda USA refused to help. I read many similar cases where Mazda USA paid to have the engine replaced and in other cases paid at least for the labor.

I will make it my goal to constantly tell others that Mazda does not stand behind their product. It is shameful that after only 4 years I had to replace the whole engine at my expense. It's unbelievable. I hope Mazda USA reconsiders and helps with some of the financial cost. Please let me know if there is anything you are willing do to. I am a very disappointed customer. After the work was done by the La Puente Hills dealership, they did not even bother to clean the car.

I just spent $10K and the dealership did not even have the courtesy to return the car back to me cleaned. I was very disappointed. I hope to hear from Mazda USA.