NHTSA — Fuel/Propulsion System Problems

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Mazda CX-9 fuel system problems

fuel system problem

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2017 Mazda CX-9 Owner Comments

problem #2

Apr 192023

CX-9

  • miles

A D V E R T I S E M E N T S

Driving home the car said 26 miles to E. while in gear going down the road it popped engine system malfunction and the whole car shut off and wouldn't start. Didn't drive the vehicle for 2 days- filled the gas tank and it drove fine for 5 days. Day 6- 4/8/2023, fine driving down the highway 45 minutes. Go down about a mile and it still doesn't seem right, I move lanes and the thermostat light starts flashing at 260, as soon as I make the turn it tells me to pull over and turn the car off-it was at 270. Go to drive across the street to get coolant later- car stalls when I shift into drive. Park it- get coolant takes an entire jug. Idling a little rough, but not bad. Mechanic he can't see any issues, computer is throwing out fuel system codes but no, issues that can be found. Does a tune up on it, pick it up. Smoking when I start the car and something smells burning. Driving home, it stalls again while in gar at a red light. RPM jumping between 500 and 750 while in gear. Park it for a few hours- everything seems fine. Drive 35 minutes- mostly highway. RPM isn't moving when in park vs neutral. While at last red light before home- engine system malfunction comes on. Driving a few miles down the road still on, temperature at 200. Drive about half a mile down the road- at 260 as I'm pulling into my driveway. Towed to Mazda the next day. Got diagnosis that the head lifted and coolant mixed into oil, flooding engine. Need a new engine and turbo- $10,000 to fix it. Never had issues prior and no signs of anything going wrong. Oil change done 2 weeks prior to this all starting.

- Fellsmere, FL, USA

problem #1

Dec 262021

CX-9

  • miles
Driving Eastbound on I470 Wheeling WVA going uphill toward Exit 10 Cabela Rd the car lost power and could not get off the roadway. The engine failed and the car lost power steering. Could not start the car. The car would turn over, but the engine and battery light were on. The car was sideways in the right lane of traffic unable to be started. State Patrol was called to the area and the vehicle was towed to a Mazda dealer. Mazda dealer determined that the PCM (powertrain control module (PCM) has detected a malfunction in the fuel pump control module) - they noted: "Found code p064a and in TSB 01-010/17 states that PCM needs to be reprogrammed if no other fuel pump codes are detected, no other fuel pump codes were found." Their explanation was that after driving for a long period of time that the computer no longer allowed fuel to the engine. Their actions to correct - "Comments from Service department: We reprogrammed the PCM and cleared codes, test drove and rescanned for codes and found none." This was a known problem by Mazda and they had issued a service bulleting TSB 01-010/17. The bulletin was issued PRIOR to us purchasing the car but the update had not been done on our vehicle, nor had it been done by any Mazda dealer we had taken the car into for service over the past 4 years. This issue that was known by Mazda created a safety issue by shutting off the fuel pump. We were driving at 70 mph on the interstate and could have been hit or worse yet killed. Mazda should have to recall these vehicles and pay for expenses incurred by owners. Mazda will not reimburse us for our expenses. We have contacted them.

- Urbandale, IA, USA

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