This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Steering lock mechanism fails without warning and leaves vehicle and occupants stranded in potentially dangerous location. No onsite repair possible. Vehicle must be towed to authorized dealer for repair. > Safety of car occupants was at risk. > No warning prior to failure. > Repair cost ~!500. Unsure of reliability of replacement unit > My dealer says this is a frequent occurrence. 6+ repairs / month for this model car at this dealer, Expects same frequency at others > Dealer service agent stated he personally believes it should be covered by a recall or free repair. > Filed formal complaint with Company (Mercedes-Benz) but reimbursement was refused. > Similar stranding incident on same car occurred in 05/2021 and car require tow to same dealer who suspected same problem but was unable to duplicate and/or repair the failing component at that time
The airbag light came on. Dash board displays left airbag malfunction, horn no longer works, display can not be cleared. Steering make lots of of clicking sound when turned on either direction. Took the car to the Mercedes dealership for diagnosis. The initial response was that the steering module failed and my assessment was it is probably due to recall no ground wire recall number 17V627000.. upon further inquiry the dealer told me that the steering module broke and came apart. I suspect this either due to defective steering module or recall # 17V252000 steering bolt. I had communicated this issue to mbusa via emails and several phone calls. They still haven't agreed to cover the cost of the repair. After several calls to the dealer, they finally shared the picture of the steering module as you can see it attached. Other owners have reported the same problem. Please see picture of installed and new module
My steering wheel started to click when I turned it, didn't think anything of it. I was recently pulling into a parking spot and my steering wheel made a loud pop and got stuck, then a loud crack again and started to work. It still clicks and now my passenger airbag light is on permanently. I went to the dealership in oxnard and they said it would be 175 to check about the airbags even though there is a recall. They also said they don't have the parts needed to my steering wheel. I do not feel safe at all driving this car. The horn doesn't work and neither do any of the buttons on my steering wheel.
I purchased my used car at jerry damson 3/17/18 and this car has been at the Mercedes dealer stating this is unable to drive, they reset a light that damson described from removing the seat, it appear that it has came back on. It was here the entire 30days warranty I had. Im upset! it was smoking and cracking and making all sorts of noise along with the horn and buttons do not work. Mercedes says no way to fix this and can not drive this unsafe car. I have not had this car 10 full days!! its still there. They are saying I should pay for this and it clearly states that Mercedes will. Help!!!!! my car was in motion. My car is still at the dealer for this issue help!!
- Madison, AL, USA
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I purchased my used car at jerry damson 3/17/18 and this car has been at the Mercedes dealer stating this is unable to drive, they reset a light that damson described from removing the seat, it appear that it has came back on. It was here the entire 30days warranty I had. Im upset! it was smoking and cracking and making all sorts of noise along with the horn and buttons do not work. Mercedes says no way to fix this and can not drive this unsafe car. I have not had this car 10 full days!! its still there. They are saying I should pay for this and it clearly states that Mercedes will. Help!!!!! my car was in motion. My car is still at the dealer for this issue help!!
The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Mercedes-Benz of arcadia, 626-701-8904, 101 N santa anita ave, arcadia, ca 91006) and confirmed that the part was not available for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: To date nothing has happened. However, my auto is listed in the airbag recall notice as having defective grounding in the steering column which could lead to a premature deployment of the airbag.
I was driving on glades road, boca raton, fl. I heard a loud noise, saw smoke and lost my power steering. I managed to pull into town center mall, got out of the car and saw that the car was on fire. The boca raton police came, #5 fire department came. The fire was put out and the car was towed to Mercedes of delray.
Driving on a four-lane street (two lanes on each side) with my two kids. The 2014 C250 had a malfunction with the electric steering: Automatically jerking the car to the right. I lost control of the car and hit the curb. It felt like we went airborne. I turned the steering wheel to the left to try to stabilize the car, quickly realizing there was truck to the left I turned the steering wheel back to the right to avoid hitting the truck. This caused me to hit the curb again. It all happened so fast it was hard to stabilize the car. Mercedes-Benz (expressed as mbusa) had my car for over a month. In their incident questionnaire they asked to grant permission to image the data contained in the vehicle's event data recorder (edr). I sent the questionnaire to my insurance, and we didn't not grant mbusa permission as the lessee. Mbusa broke the law and went without my permission and imaged the data. Than came back and stated that they would not cover the damage, as the edr stated that I hit the curb. Mbusa expressed that I would have to pay out of pocket for their malfunction. I asked for a copy of the recorded conversation and I want the report. It was expressed by mbusa that I would have to get a court subpoena for them to give me the information. I called a attorney and this is against the law; and is all tactics/strategies on mbusa part to not take responsibility because they would by law have to report it to National Highway Traffic Safety Administration (NHTSA). All I wanted was to keep my family safe, and for mbusa to take the car back as it was around 3 months old when the accident accused. If I fight this: Just to get someone to review the edr will cost around $10,000. Great business strategy mbusa in keeping your customers safe until someone dies because of your lack of humility!
A D V E R T I S E M E N T S
- Union City, CA, USA