The contact owns a 2010 Mercedes-Benz C300W. The vehicle was taken to the dealer for an alignment. The contact was later informed that the wheel alignment was not fully completed due to extensive corrosion on the subframe. The contact picked up the vehicle and upon investigation discovered that there was a warranty on the vehicle for the corrosion of the subframe. An appointment was scheduled, and the vehicle was taken to the dealer where it remained for two weeks. The contact was later informed that the condition of the vehicle did not reach the warranty standards for repair. The vehicle remained in the possession of the dealer unrepaired. The manufacturer was notified of the failure and the contact was informed that dealers were independently owned and made their own decisions on warranty repairs. The failure mileage was approximately 63,000.

- Calcium, NY, USA

The contact owns a 2010 Mercedes-Benz C300. The contact took the vehicle to an inspection station and was informed that the frame was fractured and could cause an explosion if the vehicle were driven over a pothole. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was contacted and informed the contact that there were no recalls. The contact was referred to a local dealer. The failure mileage was 138,000.

- Hunnington Station, NY, USA