This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Mercedes-Benz C300. The contact stated that the air bag warning light was illuminated on the instrument panel. Upon taking the vehicle to the dealer, they discovered corrosion underneath the rear subframe. The corrosion caused 2-inch sized holes to be formed on the passenger-€™s side of the rear subframe. The dealer also discovered corrosion on the wire of one of the seats which resulted in the air bag warning light being illuminated. The manufacturer had been notified of the failure and agreed to cover 50% of the cost for repair of the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 119,000.
The contact owned a 2013 Mercedes Benz C300. The contact stated that she had taken her vehicle to Mercedes-Benz of West chester dealer (1260 wilmington pike, West chester, pa 19382) to be serviced for NHTSA campaign number: 19V010000 (air bags). Due to the parts being unavailable at that time, both her driver and passenger side air bags were turned off. The contact was informed at the time that the dealer's policy was to have the air bags turned off until the part became available. On July 19,2020, the contact suffered a seizure while driving at approximately 35 mph. Due to the seizure, the contact side swiped a telephone pole and drove into a flower bed. Once she ran over the flower bed, the vehicle catapulted into the air and the vehicle landed on her driver side. The side curtain air bags, which were still activated, did not deploy upon impact. The authorities were called and the paramedic were forced to break through her windshield and sunroof to remove her from the vehicle. The contact was immediately transported by ambulance to a local hospital where she was treated for a concussion and a missing tooth. A police report was filed at the scene. The vehicle was totaled and towed to an independent tow yard. The vehicle was then placed into the possession of her insurance company. The dealer nor the manufacturer have been notified of the failure. The failure mileage was 111,815.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated the parts would not be available until August 2020(almost 1yr and 6months) after the original recall.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. Mercedes Benz of richmond (8225 w broad St, richmond, va 23294, (804)755-9300) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Richmond, VA, USA
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Takata air bag recall #19V010, Mercedes Benz recall #2019010001 has been active and I was notified over 1 year ago in January 2019. I've contacted local dealership. (plaza Mercedes Benz) in St louis, mo several times. They say that since it's phase 4, I need to wait for parts being available. Can you update me on when the parts to fix the recall will be available?
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that Mercedes-Benz of Edison - a ray catena dealership (910 us-1, Edison, NJ 08817), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Mercedes Benz. Consumer writes in regards to passenger side airbag safety recall. Consumer received a NHTSA recall: 18V043 in Feb. 2018. Consumer took vehicle to Mercedes Benz of atlantic city (atlantic city, NJ) on several occassions to get the vehicle repaired but was told that parts were unavailable.
The contact owns a 2013 Mercedes C300. The contact stated that while driving at an undisclosed speed, the airbag sensor light illuminated. The vehicle was taken to Mercedes- Benz of atlanta South located at (3775 royal South pkwy, atlanta ga) to be diagnosed. The contact was informed that the air bag sensor was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
There are 3 recalls regarding my vehicle per Mercedes Benz and their database on their website. I took my vehicle for steering column to get repaired and the dealer did nothing about it. They are refusing to fix the recalls and told me that my vehicle is not under the manufacturer warranty. The dashboard is completely disabled with a warning messages and airbag light on. It disabled my honk, volume buttons, I cannot see tire pressure on my dashboard or how much miles there is left for gas and other features. Service manager told me he is unable to fix the recall and for me to contact Mercedes Benz customer service. They let me leave the dealership with my new born baby and two toddlers. I begged them to fix it and cried so much since I was scared to death to drive away with the problem like that and they still refused to do so. After I contacted mb customer service they looked into it and also stated that my vehicle is not going to be fixed for the recall due to non manufacturer warranty. Please help me out.
The contact owns a 2013 Mercedes-Benz C 300. The contact received notification of NHTSA campaign number 19V010000 (air bags) however, the parts to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called pre-owned Mercedes Benz of arlington 624 N glebe rd, arlington, va 22203, (844) 692-3692, and was informed that the remedy parts were not available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact stated the VIN was included in NHTSA campaign number: 19V010000 (air bags). The contact stated that smith motor sales of haverhill (located at 420 river St, haverhill, MA 01832, (978) 372-2552) exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact called Mercedes-Benz of fairfield at 203-712-0538 (located in fairfield, NJ) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Waiting parts for safety belts issue dealers have not yet received.no accident involved no accident involved waiting for repair or replacement of air bag
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-Benz of tysons corner (8545 leesburg pike, vienna, va 22182, (571) 322-8769) and Mercedes-Benz of chantilly (14841 stonecroft center ct, chantilly, va 20151, (703) 952-5615) were contacted and confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-Benz of tysons corner (8545 leesburg pike, vienna, va 22182, (571) 322-8769) and Mercedes-Benz of chantilly (14841 stonecroft center ct, chantilly, va 20151, (703) 952-5615) were contacted and confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Mc Lean, VA, USA