The contact owns a 2015 Mercedes-Benz CLA250. The contact received a notification for NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, she heard wind entering the vehicle and became aware that the sunroof had started to detach from the vehicle. The dealer was notified of the failure however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 76,000. Vin tool confirms parts not available.

- Dallas, TX, USA