hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
70,636 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercedes-Benz E320 suspension problems

suspension problem

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2002 Mercedes-Benz E320 Owner Comments

problem #2

Nov 162010

E320 6-cyl

  • 140,000 miles


The car started having very strong vibrations at idle speed when car is in reverse or drive and stopped at a standstill with brake. Took it to shop and was informed that the vehicles motor mounts were in need of replacement, to the tune of over $600. Once again I have read a similar complaint in the database and really want to know why Mercedes has not acknowledged the fact that this is a trend in the vehicles and come up with some type of recall or fix for the situation... maybe most owners just unbegrudgingly pay whatever necessary to have their cars fixed oblivious to the fact that Mercedes claim to fame is quality, reliability and longevity. I for one do not think that a car costing over $60,000 should be plagued by so many deficient manufacturing problems.

- Jay, FL, USA

problem #1

Mar 052003

E320 6-cyl

  • Automatic transmission
  • 1,272 miles
E320 4 matic (all wheel drive)2002. Noise in the right front suspension when going over speed bumps, or a dip/incline in the pavement then coming back to normal level. Steering wheel makes noise when turning in warm weather Mercedes Benz has determined that the first problem noise is inherent in the design of their E320 4 matics and can not be repaired. This noise issue however does affect the resale of the car, and also can not be starmarked certificed by Mercedes to be resold on their pre-owned used car lot. One of the starmarked areas is no noise issues coming from the suspension. The steering wheel noise is another inherent problem with all E320's. their attempt to fix it has not lasted. In both cases their is no determination as to whether either could cause an accident. The end result is that the owner will suffer when the car is to be traded in or sold to a third party. The value of the car is substantially reduced by these inherent defects that can not be corrected as proven. Also their starmarked vehicle requirements would eliminate this car from being put for sale on their pre-owned lot due to the suspension noise not being able to be repaired. The other problem will occurr if the weather is warm and so therefore it could or could not be happening at the time of the sale.

- Charlotte, NC, USA

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