This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Mercedes-Benz E350. The contact smelled a fuel odor while driving the vehicle. The vehicle was taken to an independent mechanic, but a failure was not found. Recently, the contact was unable to start the vehicle and had it towed to the same independent mechanic. The mechanic diagnosed that the fuel pump was defective and the entire fuel tank would need to be replaced in order to repair the failure. The manufacturer was notified of the failure and stated that the vehicle was not under warranty. The vehicle had not been repaired. The dealer was not contacted. The failure mileage was 130,000.
As the co-owner/buyer of a 2007 Mercedes-Benz E350, I am very displeased with this first car purchase from the dealership in pleasanton. Honestly, the look/make of the car can be very deceiving. In fact, it only took one day to realize the car smelled of gas inside the vehicle. Also, after taking the backseat off, gas was leaking from the fuel pump located under the seat so my dad and I decided to take the vehicle to the dealership in oakland to see if there were any recalls under the car's VIN or if there was anything they could do about it that didn't have to cost us, but sadly no. The thing that makes this situation even more worse was that not once did both dealerships mention anything about the warranty for a fuel tank replacement that this particular model came with and the main complaint in order to have this fuel tank replacement is a smell of gas in the cabin, which I and my dad have mentioned about the smell of gas inside the vehicle to both these dealerships that supposedly they couldn't do nothing about unless we paid them more than half the price we paid for the car just to get it fixed. The saddest part of this situation is that we didn't find out about the warranty until the car died and couldn't crank or start so I had to do some research on google and found out about the extended warranty and took it to the dealership in oakland, but the car was no longer covered under the warranty due to the vehicle being a pvez. We had no idea the car was a pvez until that particular day so the car was definitely not covered under the 15 year/unlimited mile warranty as I had hoped considering the mere fact that the car had to die at over 150,000 miles even though we had known about the problem when the car was at 139,071 miles when we first bought it, but we were just completely clueless about the warranty.
The contact owns a 2007 Mercedes-Benz E350W. The contact noticed a strong fuel odor and a fuel leak while placing fuel into the vehicle. The vehicle was taken to fletcher jones motocars (3300 jamboree rd, newport beach, ca 92600) where it was determined that the vehicle was not included in the unlimited mileage extended warranty for fuel leaks. The manufacturer was also notified. The vehicle was not diagnosed or repaired. The failure mileage was 162,000.
Strong odors and fumes of gasoline inside of vehicle intermitttenly, they go away and then come back, pretty sure its related to gas tank and fuel sending unit components gaskets, seal etc, there is lot of complaints about this same issue.
The contact owns a 2007 Mercedes-Benz E350. The contact stated that there was an abnormal fuel odor coming from the vehicle. There were no warning indicators illuminated. An independent mechanic diagnosed that the vehicle needed a new fuel tank. The vehicle was not repaired. The dealer and manufacturer were not notified. The failure mileage was 139,462.
The contact owns a 2007 Mercedes-Benz E350. While the vehicle was stationary, the fuel system failed. When the contact filled the fuel tank, fuel entered into the cabin of the vehicle. Also, the vehicle failed to start after the fuel tank was filled. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump failed. Dick dyer & associates (5825 two notch columbia rd, South Carolina 29223, (803) 786-8888) was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced tsb number: P-47-10-63. The failure mileage was approximately 130,000. Updated 12/06/18
When filling the tank, there is an unusual smell of gas throught the vehicle. Which I attributed to gas being on my hand since I live in a state where most gas station are self service. Last week while driving, my car suddenly shut off while sitting at a traffic light. After vehicle was diagnosed to be a fault fuel pump, I started looking on line and found that this is a persistent problem with vehicle of the same make model and year, but not the vehicle id number. The manufacturer did extend warranty on some vehicles, but not tp all that have the same issues. I do not see how all vehicles could exhibit the same problem, but not received the same coverage. Although my vehicle was designed for the strict emission standard they have in California, I still believe they use the same gas tank on the same model year. To repair my vehicle, it would cost over 3000 dollars due to the fuel tank and fuel pump are one complete unit. While this may seem irrelevant to some, I started envisioning getting hit in the rear or some one smoking in or near my car that could result in a massive fireball of destruction. Please address this situation before someone dies.
Vehicle stalls while driving, able to pull over to side of highway.engine will not restarted.towed vehicle to Mercedes dealer, diagnosis discover that fuel pump failed.fuel pump need replacement.this is a very unsafe condition, vehicle can stall at any time and cause serious accident/crash.find information NHTSA investigation ea 13-003 about fuel tank/fuel system that related to this condition since fuel pump is part of fuel tank as told by repair dealer, but dealer and Mercedes manufacture customer service refuse/decline to perform this repair under this investigation agreement.can we have some assistance on this matter
The contact owns a 2007 Mercedes-Benz E350. After the contact filled up the vehicle with fuel, the odor of fuel was present inside the vehicle. The vehicle was taken to the local dealer (walters Mercedes-Benz, 3213 adams auto center dr., riverside, ca) where it was diagnosed that the fuel tank and fuel pump were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 150,000.
Every time I fill up my car I get a strong gas smell inside and outside the car. It also leaks gas on the driver side on my driveway at home or where I drive and park for about the first 50 miles. The way I have learned to avoid the gas smell is I only fill the tank up to 3/4.
While driving the vehicle on the highway, the engine suddenly lost power, making the vehicle difficult to control while navigating to the shoulder. The engine then stalled and would not start. Vehicle was towed 120 miles to nearest dealer where they replaced the fuel pump and related parts, which fixed the problem, including the following: About two weeks prior to this, another dealership had worked on the car due to intermittent difficult starting. They were unable to duplicate the problem, but did replace fuel filter and related parts. All repairs were out out of pocket expenses. Since then, Mercedes-Benz sent a letter notifying that the warranty had been extended on fuel tank components. The letter included instructions on how to place a claim for prior expenses that are now covered under this extended warranty. A claim for reimbursement of the repair charges incurred at both dealerships was submitted to Mercedes. Mercedes subsequently approved the claim, and I received reimbursement for the work done at the first dealership. When I approached the second dealership for reimbursement for the work that actually fixed the car, they denied my claim, even though my claim was already approved by Mercedes. After many email communications, the customer service representative sent a final letter on December, 2017 declaring the case closed. Looking forward to any help you can provide in this matter.
"strong smell of gas on 2007 Mercedes Benz E350" whenever I fill my car with gas, there is a strong gas smell on the inside and outside of my car. It is so strong that it causes my entire garage to smell like gas. It is more pronounced when I fill my tank up with gas. As the tank empties with driving, the smell is less strong. This strong smell of gas is everpresent with a full and partially filled tank. This has occurred for some time now. Today, I took my car to the Mercedes Benz Ontario dealer service department to ask for repair based on an extended recall (and unlimited mileage), they said they will not repair it using the recall, too many miles. My current mileage is 178278. Mercedes needs to recall all model years. This is very dangerous, and I question the liability in the event one of these cars catches fire as a result of the fuel system defect which Mercedes is not willing to repair.
Good morning, I purchased my 2007 Mercedes E350 in April of 2016 with a 161,000 miles on the car. I have noticed several weeks after, the car began to smell like gasoline fumes after, I filled up. I decided to partially fill up during the next visit. It does work sometimes. However, I now notice the pugent odor has become stronger. I drive with the back window partially down post fill-up to avoid being over-whelmed by fumes.
Fuel assembly recall. Mercedes Benz E350 2007 inside and outside pungent fuel odor when filling gas tank. Watery eyes, nausea, headache and chest congestion when breathing in fumes.
There is a recurring smell of gas when the tank is filled above 1/2 or so. Upon inspection by a mechanic, the tank is metal and is leaking in spots at the top of the tank. Mercedes Benz issued an extended warranty for 15 years to cover this make, model and year but for some reason this specific VIN number is not being honored by Mercedes. The mechanic says this is a safety issue and must be addressed as timely as possible. There is a bulletin from Mercedes Benz dated January 2015 that speaks specifically to this issue. I have contacted two different Mercedes Benz service departments (daytona beach and North orlando) who confirm this is a serious issue and it needs to be addressed. They both referred me to the Mercedes Benz customer service assistance center in New Jersey. Upon contacting them, they said my issue had to be elevated to a managerial level for follow up but I have not heard back from anyone as of this complaint. I find it terribly frustrating and concerning that a known problem like this is not being more aggressively addressed to ensure my family's safety. If I wasn't living this situation myself I would not believe it - this is ridiculous. Please help!!!
A D V E R T I S E M E N T S
- Yucaipa, CA, USA