really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
17,544 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Mercedes-Benz E350 seat belts / air bags problems

seat belts / air bags problem

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2011 Mercedes-Benz E350 Owner Comments

problem #8

May 022016


  • 26,210 miles


Takata recall. I was informed that the driver and passenger airbags had both been issued a recall notice. I called Mercedes-Benz of naples in naples Florida and they said they could not get replacement parts. It has been six months and no word when I might expect a remedy. I want an answer as to when I can expect replacement of these air bags.

- Naples, FL, USA

problem #7

Feb 112016


  • miles
Takata recall

- Houston, TX, USA

problem #6

Nov 032016


  • miles
Takata recall. Mercedes Benz (mbz) sent letter dated April 2016 notifying me of driver's side airbag inflator recall and another letter dated August 2016 notifying me of front passenger side airbag inflator recall. As yet I have received no information from mbz as to when a replacement part will even become available, let alone ready for installation. Neither of the subject airbags has deployed, but I am concerned that this problem is not being addressed in a timely matter. In the meantime, this vehicle has a potentially very dangerous problem.

- Santa Cruz, CA, USA

problem #5

May 092016


  • 16,000 miles


Takata recall. Mercedes has sent 2 letters indicating death may occur from defective airbags. Defect is even more serious for us because we are on a blood thinner and bleeding caused by defect could not be stopped. Dealer indicates that car may not be sold or driven. Mercedes should either correct defect or provide a replacement car until defect is corrected. The nyt article yesterday indicates that most other car companies, including BMW, do provide replacement cars. Mercedes' stonewalling is outrageous particularly in light of thier decision to save a few bucks and put the purchasers at risk. Mercedes chose to be a cheapskate and should now suffer the consequences, not us innocent purchasers. The Mercedes telephone hotline is inoperative...they claim to be busy and never answer. The recording also, contrary to the letters, claims that there is no danger" which is correct? - the letters or the recording" if it is the letters, then the recording would seem to be a lie and Mercedes should be punished for that. The nhsta should be fining Mercedes for their stonewalling and demand that they fix the defect or provide a replacement.

- Naples, FL, USA

problem #4

Aug 192016

E350 6-cyl

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/05/16

- Boynton Beach, FL, USA

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problem #3

Aug 042016


  • 48,000 miles
Takata recall: I was notified in January 2016 that my takata airbag could cause serious injury and as of today, August 4,2016 there is no remedy. The Mercedes dealer tells me I should be ok to drive my car but I feel if there is a safety issue that's important enough to recall they should be replacing my vehicle with a model that doesn't have a safety recall or fixing the issue. I have had no injuries or accidents in my vehicle. This is a complaint about the delay in fixing a known safety issue.

- Mill Creek, WA, USA

problem #2

Sep 162014


  • 39,000 miles
The contact owns a 2011 Mercedes Benz E350A. The contact stated while driving approximately 45 mph, the contact crashed into a deer and the air bags failed to deploy. A police report was filed. The vehicle was towed to a dealer. The technician diagnosed that the driver's side rear view mirror that was damaged during the crash caused the air bag wiring to malfunction. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 39,000.

- Three Mile Bay, NY, USA

problem #1

Jun 112013

E350 6-cyl

  • 11,145 miles
I was coming out of the parking garage. I proceeded to the entrance to garage. The street was narrow for two cars to pass by. I made a right turn from the garage exit to the narrow street with 5 mph speed. There were two cars about 25 feet away already on that street. Those two cars were waiting to make a left or right turn on main street at the T junction. Suddenly my car accelerated to 45 mph approximately. I applied the brake but the brake did not even slow down the car. With the brake not working and the car accelerating very fast, the car became out of control. I was approaching the cars in front of me. In order to avoid hitting the cars in front of me, I steered my car to the left of these two cars. I went fast beyond these two cars and came on the main road. I noticed a car was coming close from the right side which would have hit my car. At the same time, I noticed that on the lane on left side there was no car in close vicinity. To protect other cars hitting my car, I steered my car to the left lane and drove my car over the curb. The car went over the curb and hit a street electric pole. The curb and the pole stopped the car. The middle section of the front of my car hit the pole. The impact of sudden stop destroyed the front middle part of the car and also shattered the glass windshield. The air bag did not deploy. Upon my insisting, Mercedes Benz checked the car for sudden acceleration and brake failure. They told us that nothing was malfunctioning in my car. I do not trust them: So I seek your help in this investigation for sudden acceleration and brake failure as they did not find the cause of car malfunctioning. I was taken to emergency for treatment in an ambulance. I missed several days from office. I am still physically hurting on neck/shoulders and continue to take prescription pain killers; but lucky to be living.

- Dover, DE, USA

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