This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Why was I charged $190 to diagnose a safety feature, then in order to not lose my money, I had it replaced because the message was driving me crazy. For $302.61 I notified your team and I have no heard anything from anyone. I have also been in contact with mb usa... for all I know, the sensor may have been reset. They are no help either... I wasn't looking for a recall or a campaign. My Acura seat belt wouldn't retract was replaced for free some time a go. And there was no recall
As I started up last week I am receiving a pre-safe SRS inoperative message - I called the dealer and I feel with this being a safety feature I should not have be charged for the diagnostic, but I did on June 19. Turns out its the seat belt mechanism that needs to be replaced and its going cost me close to 500. If I don't get the work done in 30 days, my $190 goes to waste- years ago, in my Acura my seat belt broke, it was replaced at no charge due to it being safety equipment- I don't want to pay until it is confirmed it should be no charge.
Cpsc: My 2011 Mercedes E-class sedan has a design flaw that causes the clip on the rear seatbelts to rub against the belts and eventually wear them away.
- Bradenton, FL, USA
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- Escondido, CA, USA