This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Mercedes-Benz E350. The contact stated while shifting between the lower gears, the vehicle would shift roughly resulting in the vehicle jerking while driving. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the transmission replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The contact was transferred to the NHTSA for assistance. The failure mileage was approximately 107,000.
When I try to put the vehicle in park the car is stuck in drive or reverse. If the car is in reverse or if the vehicle is in drive and you use the gear selector to put the vehicle in park or change and gear the vehicle does not change the gear. I bought this vehicle certified preowned from Mercedes-Benz dealership in July 2019 the vehicle has less than 4000 miles on it since I bought it certified and this issue has occurred. This is a safety issue which could have injury and or death. The Mercedes-Benz dealer is stating there was a fault code with the shifter attached to the steering wheel and need to replace the entire module due to an electrical fault. The dealership is refusing to honor disrepair under a safety maintenance from the manufacture. I have escalated this matter to Mercedes-Benz executive relations. This issue has been ongoing for the past several months since last year.
I have had 2 mb E-350 engine failures within 13 months. Both were "camshaft sensor" issues. When I researched this issue I see that mb had a know defect in or about 2009 with these engines. I believe that it remains unresolved today. The chances of one person having 2 vehicles with the same defect causing approximately $9,000 each in losses is close to the chances of being attacked by a black bear and a polar bear in the same day. I think that there is a hidden defect that mb is not recognizing. It is costing consumers thousands of $$ in repairs due solely to this defect and should be a mb cost.
When accelerating from a stop, the 722.9 7G-tronic automatic transmission sometimes get stuck in 1st gear. The engine speed almost instantaneously exceeds 5000 RPM. The car must be immediately driven off the road, the engine turned off and then restarted. The transmission will then shift properly until the next time it fails which could be at almost any time. This is a very common complaint which Mercedes Benz has known about for years. Only Mercedes Benz will repair the problem since they will not allow 3rd parties access to the repair parts. Their cost to repair is in excess of $2000. There is a pending class action lawsuit against Mercedes Benz for this ongoing issue: Case 2:16-cv-00727-dsf-E. charlie a. jacquo-stevenson and corey R. stevenson, on behalf of themselves and all others similarly situated, plaintiffs, vs. Mercedes-Benz usa, llc, D defendant.
The contact owns a 2016 Mercedes Benz E350. While driving approximately 75 mph, the collision assist inoperative warning indicator displayed on the instrument panel and the cruise control warning indicator illuminated. The accelerator pedal was depressed, but the vehicle did not respond. The vehicle would not down shift. The contact lost control of the vehicle. The vehicle was taken to a dealer for diagnostic testing. The vehicle was unable to be diagnosed and the software was reset. The failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 4,800. Updated 03/10/16
A D V E R T I S E M E N T S
- San Leandro, CA, USA